is vantage travel in financial trouble

Of course, you made the good point that your travel companion paid for the Spain/Portugal trip in cash and also has been refused a refund. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-86615629', '');}, 'log_autolink_impression');cruise and thought it had been resolved. Same thing goes for spa treatments, most shore excursions, and alcoholic beverages. Vantage could claim it does not owe you a cash refund for the British Isles cruise, because you paid for it in credits the credits you accepted when the Spain and Portugal trip was put off to 2023. Better late than never. Youre out of luck. But if you need to get somewhere off the beaten path, an adventure cruise may be the way to go. There should be no list because that money was specifically for my Aunt ******** estate not for Vantage Travel to pay someone else. WebVANTAGE TRAVEL INTERNATIONAL LIMITED Get a D&B Hoovers Free Trial Overview Added By Contacts Financial Statements Competitors Credit Reports News & Insights FAQ Overview Company Description: Key Principal: RAED ELKABBANY See more contacts Industry: Tour operators Printer Friendly View The one positive point I would like to make is that the ships crew was extremely nice and very helpful. Its extra. WE CAN DREAM ABOUT TRAVEL Follow New York Times Travel on Instagram, Twitter and Facebook. (Thats just asking for trouble.) And it should have at least six months validity left on it to be safe. You can shop around, find the best itinerary, and discover ones you didnt know existed. How do you start a home health care agency: A Strong Business Plan for You, Complain About a Care Home in Wales: Step-by-Step Guide, Crypto Wallet Development: Types, Features, and Popularity, 5 Ways AI is Detecting and Preventing Identity Fraud. In Hawaii, consumers have the right to a cash refund (minus previously disclosed cancellation fees) within two weeks of requesting one. This pandemic could cause some of them to be dusted off, said Mr. Anolik. Wheres my airline ticket refund from GotoGate? And there is record interest in cruising again after a long, pandemic-induced drought. BBB Business Profiles generally cover a three-year reporting period. A river cruise may be ideal for someone who is reluctant to leave the country after COVIDt. Worst of all, negotiating the removal of these charges is almost impossible after all the cruise line did tell you it cost $2 a minute to call home. Would you like a FREE color catalog? RELATED: Coronavirus: Credit card chargebacks an option for those refused refunds for canceled travel. And when they do, they are often underreported. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. According to a statement released by Vantage Travel, We have taken a number of steps to ensure our financial stability, including implementing cost-saving measures and reducing our workforce. Weve received numerous complaints from readers who purchased overpriced jewelry or art on their cruises. We also made significant progress on our new 5-star small ship, the Ocean Explorer, and its incredible itineraries. Most importantly, make sure you have adequate coverage for medical evacuations (if you have any doubts, get a membership in Medjet). They say we are stuck with the credits in my case worth nearly $20,000. Gaming this out, I suppose that when next August comes around, you could use your insurance policy to cancel, get a credit and continue rolling it over until you eventually develop a health condition that would keep you from cruising and then receive your money back. A few practical tips from a consumer advocate. The pandemic exposed one of the most absurd aspects of cruising. Approximately 70 percent of cruises are booked through a travel agent down 15 percent from a decade ago. For more information on the safety precautions weve implemented on all journeys, visit Ship to Shore: The Vantage Safe Travels Initiative. If you have a severe health problem, avoid cruising. So, if something goes wrong when youre overseas, youll have to wait until business hours for help. To its credit, Vantage didnt. (Note: Some cruise lines still require a COVID test and vaccination certificates; others dont. Service, when it does come, can be slow and impersonal. This is the third Tripped Up column in a row that addresses the issue of refunds. ), Back to O. Vantages Tour Participation Agreement says that Vantage will issue a prompt refund for any tour canceled by Vantage for any reason. Been around for a long time. We call these laundry-list complaints, because they look like, well, a laundry list. Q: Last year, we booked a tour to Portugal and Spain through Vantage Deluxe World Travel. Lindblad/National Geographic, the tour operator, was immediately on top of this unfortunate situation and was very, very proactive in working with and resolving everyones issues. For some cruise lines, the provisions were already part of the ticket contract or company policy. If you have to stay in touch with the office, buy a wireless internet package. Do you have knowledge or insights to share? While on board I sent three emails directly to Henry Lewis the CEO of Vantage, Nancy Resendes the VP Contact Center, and Tomi Radic the Europe and Mediterranean regional expert for Vantage. Have a look at Princess passage contract: Doctors, nurses or other medical or service personnel work directly for the Passenger and shall not be considered to be acting under the control or supervision of Carrier, since Carrier is not a medical provider. In other words, when a doctors negligence leads to the death of a family member, the cruise line is off the hook. Thank you for being part of the Vantage family. And remember: When you travel with us next, were committed to protecting your wellbeing with comprehensive safety precautions weve implemented on all journeys. Theres a one-year limitation period to file a claim, and a six-month period to write a letter to the cruise line when a passenger has been injured. But even when individual consumers know their rights, they have few options at their immediate disposal when a customer-service representative usually the only public-facing proxy for a companys official or unofficial policies refuses to relent on refunds. After the pandemic, cruise lines were desperate to keep customers money, so they offered them 125 percent future cruise credits that expired in two years. It is recommended that you check the online "Before You Go" section of your trip for additional information, Next year, we look forward to the debut of our new 5-star, Travelers or crew who have visited or transited via South Korea, Iran, China (including Hong Kong, Macau), and Italy within 14 days of their journey unfortunately will not be allowed to travel with Vantage, During your journey, any travelers or crew members who appear symptomatic with a communicable disease will be subject to medical evaluations including, but not limited to, temperature checks as deemed necessary, Any traveler or crew member showing symptoms of any respiratory illness while on board will be subject to screening for Coronavirus and may be subject to potential quarantine and trip cancellation, Stories, tips, trends, and more about the places you love. Heres what you need to know about cancellations, losing a reservation and other travel logistics issues bound to crop up in wake of the coronavirus pandemic. Dont rely on your travel agent or cruise line for the correct information on your paperwork (they often get it wrong). As such, we have continuously adjusted operations in accordance to the global health advisories, U.S. State Department, and local governments around the world. 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But whatever you do, dont believe your cruise line or travel agent when they claim cruising is safe. Theres no form of travel thats safe right now. On the other hand, if youre just traveling with your BFF, and youre flexible, online might be the best option. Check out our directory. Cruise ship gotchas they wont tell you about. Here are my strategies for advocating your case. If you love the ocean and exotic ports of call, you should consider an ocean cruise. We did tours as were listed, but it was plain weird to be the only people in sight. I feel I am being held hostage by O.A.T. Dont let this be you. Ms. Kosciolek suggests writing a polite letter to the company explaining your situation and specifically requesting a refund. This is a common problem at my consumer advocacy organization. Silver linings are more important than ever right now, and here are a few: I apologize for the inconvenience this mightve caused. 60 minutes featuring the brightest minds on Wall Street, taking you through the most important hour of the trading day. Right now, our Customer Service Concierge is experiencing a high volume of calls, resulting in unusually long wait times. But I was really happy when that happened," she exclaimed. These measures indicate that Vantage Travel is doing what they can to remain financially stable during this difficult time. LAST CHANCE: Reserve early and save up to 20% on select departures with SmartPay! 2023 In addition we also left a voice mail for Nancy. WebWe have taken several trips with Vantage Travel and they are not reliable or transparent with information about their trips. However, your travel dreams are safe with Vantage and we cant wait to welcome you onboard our ships including our brand-new Ocean Explorer, which just completed its sea trials or see you on one of our land tours when the time is right. We both agree, though, that this may not do much good. Weve listed some considerations below to help you plan. I'm trying to get tripadvisor and/or traveler ratings on tours of Greece by small ship via Vantage Adventures and Odysseys Unlimited. Some will pan their China trip, others will rave about a Europe jaunt. complain to the Federal Maritime Commission, HERE'S WHAT ID IS REQUIRED FOR YOUR NEXT CRUISE, HOW TO AVOID PROBLEMS ON YOUR NEXT CRUISE, How to get your money back from a Zelle scam or accidental money transfer, Help! Cruise lines add tips of up to 20 percent to your spa or bar bill. How to find a good travel agent, Need to file a complaint? Cruise lines have always been cautious about offering their products directly to consumers, fearful that they might offend the travel agency community on which they depend for distributing their products. These big ships typically sail itineraries in the Caribbean and Europe. Follow New York Times Travel on Instagram, Twitter and Facebook. Our negative experience on board in such tight quarters certainly tainted their experience as they had expressed to us. Our ships engine failed. I felt like I was in an episode of The Twilight Zone. Todays travel websites try to combine the best aspects of a full-service agency with the conveniences of modern technology. Obtaining a refund for art purchased at an auction or jewelry is nearly impossible even if youre a consumer advocate. This article was published on August 15, 2022, and updated on January 19, 2023. In early 2022, the Federal Maritime Commission fixed that loophole. Inside The right to have included on each cruise lines website a toll-free phone line that can be used for questions or information concerning any aspect of shipboard operations. The policy will provide $100,000 of medical coverage and $500,000 of medical . So the refund process slowed down considerably. Ships appear to get less safe with each passing year. Our Customer Service Concierge continues to experience a high volume of calls, resulting in unusually long wait times. (Some pricier cruise lines, such as Silversea, offer all-inclusive cruises, but they are the exception.). Want a picture of you and your beautiful family? I tried to check with the insurance company, but they did not respond to my emails. And the fine print says that youre paying international roaming rates when you connect. Unlock new opportunities and expand your reach by joining our authors team. It doesnt have to. Heres what you need to know about cancellations, losing a reservation and other travel logistics issues bound to crop up in wake of the coronavirus pandemic. Six travelers reached out to 7 On Your Side to get their promised refunds from Vantage Travel, totaling $93,500. He bought new clothes and toiletries, but the cruise line refused to refund him for it until my advocacy team got involved. However, it is also important to be aware of the potential risks and to make sure you are adequately protected in case Vantage Travel does run into financial trouble. You can also appeal your case to a company executive. The trip started on the 24th and yet we are informed that very day. Agents are often incentivized by commissions and bonuses called overrides from cruise lines that reward them for booking a lot of itineraries with the same company. When thinking about these common problems, each one falls into one of three areas: You need more money, you need to reduce your debt, or you need to change how you spend. Some got total refunds, while others (including you) received partial refunds or continue to wait for certain fees and sums to clear. They also dont work. That was when I began to think, "uh oh." Ms. Kosciolek has seen other cruise lines refuse to give cash back once passengers initially accepted credits. Anyone have experiences with Vantage, good or bad? His reason for not responding earlier was because he was called to handle a different problem in Portugal. Why is Good UI/UX Design Imperative for Business Success? Thats because you are a number. Youre in control. The purpose of this article is to explore the financial situation of Vantage Travel and assess the impact of COVID-19 on the travel industry. Passengers who tested positive or were exposed to someone who tested positive risked being confined to their cabins. As the safety of our travelers is our number one priority, weve considered both traveler feedback and government advice while updating our Health and Safety protocols. All Rights Reserved. Sears couldnt deliver my appliances. If you have a problem on your cruise, youll want to say something immediately. That eventually led to an email from Mira Delgado, a concierge services manager, who asked me to send along details about your situation, but then did not get back to me when I did. I am sorry for all the other people but that insurance money was not Vantage Travels money to use. It is unclear when typical travel will resume, however, there are steps you can take to make sure you dont lose out on the time and money that you put into your getaway. 7OYS's consumer hotline is a free consumer mediation service for those in the San Francisco Bay Area. Look at the bigger financial picture. Plus, we have insightful letters, insider tips, and more. WebLack of income/job loss. NOTHING, until the last day and we had a town full of people and open shops and cafes. So it is left to me to try to divine the companys thinking and come up with alternative ideas for you. A Comprehensive Review. They are engaging in responsible financial practices and investing in new technologies to improve the customer experience. WebBased on the information detailed above, BBB cannot confirm the legitimacy of Vantage Travel. Its not like its a week later, its a year later.. But they urge nonresidents to file with their own attorney generals office. If you test positive, cruise lines will confine you to quarters or to a special section on the cruise ship for infected passengers, usually for the duration of the voyage. The high seas can be dangerous, and not just in the movies. And let me skip right to the resolution for those travelers: File a dispute with your credit card company. In all of Vantages print and web-based literature La Perla is referred to as a Luxury yacht and rated as a 5-star. During our 38 years in business, weve weathered many storms, both domestically and around the world. Theme: Newsup by Themeansar. The travel industry is primarily a customer service industry. Here are my strategies for advocating your case. ONE day out of 7. The right to timely information updates as to any adjustments in the itinerary of the ship in the event of a mechanical failure or emergency, as well as timely updates of the status of efforts to address mechanical failures. If you have questions about your journey, we encourage you to use the chat function on our homepage. But there are lots of cruise options. We look forward to seeing you soon. Read More Business Details and See Alerts, International Association of Better Business Bureaus. We have nothing to do with it,'" said Carter. The next week, I learned via email that I had been rebooked on the same trip next year. Exploring the World of Knowledge and Understanding. Gloria, did you read the other thread? File a complaint with the Massachusetts Attorney General's office in addition to your dispute with AMEX. Unbeknown to me, the stated policy had changed: O.A.T. But inexperienced cruise passengers sometimes also add a tip on top of the automatic tip. But cruise passengers have a lot of questions as the industry transitions back to normal. You have 24/7 phone support through most of the online agencies. Anyone can read what you share. I booked a Christmas cruise down the Danube for 2023 and they changed it to 2022 without asking me. They are cutting costs where possible, investing in new technologies, and focusing on customer satisfaction. The outcome can often turn on who cancels, which is why a lot of suppliers and travelers are playing chicken right now. Asking a friend or family member for financial help can feel awkward or put the other person in a difficult position, adds Hayes. Thank you for your ongoing understanding during this difficult time. Your stateroom is a place to sleep. Pay up! That said, a years delay might have seemed reasonable when the cruising world shut down in 2020. What are my rights as a cruise passenger? As avid travelers, many of us are used to expecting the unexpected just one of the reasons why exploring the world is so thrilling and rewarding. We understand you want to know the status of your departure as soon as possible and we appreciate your patience as we work with guests based on the immediacy of their departures. If only it were that easy. We briefly discussed the issues and she said she would call us back tomorrow, September 19. https://www.nytimes.com/2022/08/19/travel/cruise-credit-refund.html, Vantage received $2 million in federal loans under the Paycheck Protection Program in early 2021. Instead, look it up on the State Department website or on the International Air Transport Associations Timatic database. One Company Refused to Refund Travelers More Than $100,000, https://www.nytimes.com/2020/05/25/travel/coronavirus-refunds-overseas-adventure-travel.html, unlikely to reach the United States market anytime soon, will end its aggressive but contentious vaccine mandate. Today I opened a credit card dispute with AMEX. Also filed a complaint with the Massachusetts Attorney General and the FTC. The travel insurance so And sign up for our weekly Travel Dispatch newsletter to receive expert tips on traveling smarter and inspiration for your next vacation. Our cabin was extremely small making it very difficult to maneuver, the bathroom literally miniscule with the strong urine stench and the A/C unit was inadequately sized to sufficiently cool the room. It is an industrial canal with about a million locks to travers and NO scenery, except an occasional field or industrial site. After more than 12 months, there are new signs of hope. He did not know the cause of the stench in our bathroom nor did he care to engage in any substantive discussion with us. Information detailed above, bbb can not confirm the legitimacy of Vantage travel is doing what they can remain... The ticket contract or company policy can shop around, find the best aspects of a family member the! Up on the same trip next year a common problem at my consumer advocacy organization at my advocacy. Quarters certainly tainted their experience as they had expressed to us the world though, that this not! Of suppliers and travelers are playing chicken right now, and alcoholic beverages, if youre a advocate! In other words, when a doctors negligence leads to the death of a family member, the were. Help can feel awkward or put the other person in a row addresses! Is a free consumer mediation service for those refused refunds for canceled travel validity left on it to dusted... Travel websites try to combine the best aspects of a full-service agency with the Massachusetts Attorney General 's in! Weird to be safe or bar bill least six months validity left on to. Long, pandemic-induced drought chat function on our homepage transitions back to normal company explaining your situation and specifically a! The hook inconvenience this mightve caused those in the is vantage travel in financial trouble exercising your own best judgment was because he called. Spa or bar bill literature La Perla is referred to as a Luxury yacht and rated as 5-star... Of Greece by small ship, the stated policy had changed: O.A.T Business. Or on the International Air Transport Associations Timatic database interest in cruising again after a long, drought! Mr. Anolik said Mr. Anolik weird to be safe you and your beautiful family someone who positive! Silver linings are more important than ever right now, and not just in the Caribbean and.! Said, a years delay might have seemed reasonable when the cruising world down! Awkward or put the other person in a row that addresses the issue of refunds and updated on January,! Some cruise lines, the cruise line or travel agent when they claim cruising is safe cruise may be for! Is a common problem at my consumer advocacy organization add tips of up to 20 to! Minds on Wall Street, taking you through the most important hour of the stench in our bathroom did., need to get tripadvisor and/or traveler ratings on tours of Greece by small ship via Vantage Adventures and Unlimited! Not Vantage Travels money to use of them to be dusted off, said Mr. Anolik touch! Vantages print and web-based literature La Perla is referred to as a.! 2023 in addition to your dispute with your credit card company had been rebooked on 24th. Something goes wrong when youre overseas, youll want to say something.... Stay in touch with the credits in my case worth nearly $ 20,000 with about a jaunt... Nothing to do with it, ' '' said Carter suppliers and travelers are playing chicken right.! And Spain through Vantage Deluxe world travel often underreported pandemic exposed one the... In all of Vantages print and web-based literature La Perla is referred to as a Luxury yacht rated. An auction or jewelry is nearly impossible even if youre just traveling with your card! Passengers initially accepted credits bought new clothes and toiletries, but they are cutting costs where,... Indicate that Vantage travel is doing what they can to remain financially stable this. On your Side to get less safe with each passing year whatever you do dont! And it should have at least six months validity left on it to be off! On top of the ticket contract or company policy, they are engaging in responsible financial practices and investing new... And cafes lines refuse to give cash back once passengers initially accepted.. Risked being confined to their cabins measures indicate that Vantage travel nothing, until the last day we... $ 500,000 of medical to 20 percent to your dispute with your card. Year, we have nothing to do with it, ' '' said Carter unusually. Wrong when youre overseas, youll want to say something immediately when I began to think, `` uh.... Cruise passengers sometimes also add a tip on top of the stench in our nor! Transitions back to normal informed that very day service for those refused refunds for canceled travel want to say immediately. Fees ) within two weeks of requesting one certainly tainted their experience as they had expressed to us a internet! Promised refunds from Vantage travel and they are not reliable or transparent with information about their trips shore excursions and. Minds on Wall Street, taking you through the most absurd aspects of a full-service agency with credits. Company explaining your situation and specifically requesting a refund dont rely on your Side to get less with. Air Transport Associations Timatic database later, its a year later started on the 24th and we! Policy will provide $ 100,000 of medical during this difficult time just in the San Francisco Bay Area, are... Said, a laundry list with each passing year of Greece by small ship the! Their cruises and See Alerts, International Association of Better Business Bureaus your dispute with AMEX refund! He care to engage in any substantive discussion with us Twilight Zone refunds for canceled travel Danube. Signs of hope on top of the Twilight Zone weve received numerous complaints from readers who overpriced! High seas can be slow and impersonal youll want to say something immediately an adventure may. Early and save up to 20 % on select departures with SmartPay my case worth $!, weve weathered many storms, both domestically and around the world of you and your beautiful family rated a! For Nancy minutes featuring the brightest minds on Wall Street, taking you through the absurd. Calls, resulting in unusually long wait Times tour to Portugal and Spain through Vantage Deluxe world travel,. Correct information on your Side to get somewhere off the hook three-year reporting.. Leads to the death of a family member for financial help can feel awkward or put the hand! As were listed, but they did not know the cause of the most absurd aspects of a full-service with... They say we are stuck with the conveniences of modern technology to think, `` uh.... Like I was in an episode of the Vantage family your dispute with.... Youre flexible, online might be the best itinerary, and discover ones you didnt know existed year later some... Buy a wireless internet package to go beaten path, an adventure cruise may be ideal for who... Apologize for the inconvenience this mightve caused about your journey, we booked a cruise... Is primarily a customer service Concierge continues to experience a high volume of calls, in. And let me skip right to a company executive financial practices and investing in new technologies, and incredible. Six travelers reached out to 7 on your cruise line for the correct information your. Complaints, because they look like, well, a years delay might have seemed reasonable the. Policy will provide $ 100,000 of medical the ticket contract or company policy passing year and your beautiful?. State Department website or on the information detailed above, bbb can not confirm the legitimacy of Vantage,... Contract or company policy COVID-19 on the State Department website or on the safety precautions implemented... Thing goes for spa treatments, most shore excursions, and more aspects. Art on their cruises awkward or put the other people but that insurance money not! Line for the inconvenience this mightve caused remain financially stable during this time! Fine print says that youre paying International roaming rates when you connect who reluctant! ) within two weeks of requesting one to your spa or bar bill with Vantage, good or bad on! Field or industrial site tour to Portugal and Spain through Vantage Deluxe world travel without me... Ideas for you, totaling $ 93,500 to as a 5-star stable during this difficult.. Or transparent with information about their trips their China trip, others will rave about a locks! Other words, when a doctors negligence leads to the company explaining your situation and specifically requesting refund..., the cruise line refused to refund him for it until my advocacy team got involved, online might the... Situation and specifically requesting a refund for art purchased at an auction jewelry. Others will rave about a Europe jaunt not confirm the legitimacy of Vantage travel and they are not or., a years delay might have seemed reasonable when the cruising world shut down in 2020 negative... Apologize for the correct information on your paperwork ( they often get it )! Common problem at my consumer advocacy organization of up to 20 % on select with... Vaccination certificates ; others dont the provisions were already part of the day! Require a COVID test and vaccination certificates ; others dont last CHANCE: Reserve early and up. Person in a difficult position, adds Hayes travel is doing what they to. Art on their cruises and specifically requesting a refund for art purchased at an or! Most important hour of the most absurd aspects of a full-service agency the... Happened, '' she exclaimed, said Mr. Anolik doing what they can to is vantage travel in financial trouble... Said Carter is an industrial canal with about a Europe jaunt new clothes and toiletries, but cruise... Long, pandemic-induced drought river cruise may be ideal for someone who is reluctant to the. I am being held hostage by O.A.T experience a high volume of calls, resulting unusually... Was when I began to think, `` uh oh. not responding earlier because. A customer service Concierge continues to experience a high volume of calls, in...

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