shell energy customer service advisor

Sustainability, View Ways to save, View Its the reason why we supply 100% renewable electricity, carbon neutral home energy, smart home technology, discounts on broadband, and exclusive rewards. We consider ourselves a flexible employer and want to support you finding the right balance. If successful they'll progress you to their 3 hour long assessment days with other candidates. Supporting Education, Louisiana students learn about science and careers in energy, Super Bowl-themed STEM events for students and teachers, Shell Promotes Youth Leadership in Louisiana, Tree Planting to Protect and Preserve the Natural Environment in our Community, View She then asked me the usual questions like tell me a time when you gave excellent customer service etc . Full Time position. 21,400 per annum. Average salary for Shell Energy Retail Customer Service Advisor in Crawley: 21,600. To support the ongoing work of this site, we display non-personalized Google ads in EEA countries which are targeted using contextual information only on the page. The employees we were interacting with and the way the day was managed just fell short for me. Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. You have to have a pretend phone call (they give you the option to turn the camera off during this and the assessor will do the same too) and you have to help the customer with their query. Media. You will provide front line technical service support to customers and sales staff and application advice including failure diagnosis for lubrication related failure where lubricants quality or practices are in question. Ability to employ appropriate listening and questioning techniques to identify our customers needs. We encourage you to discuss this with us in your application. Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor - Prepayment Working Pattern: Full Time - Rotational between 08:00 - 20:00 Mon-Fri, with 1 in 3 Saturdays (start 08:00, 09:00 & 11:45) Working in our vibrant Coventry office with some home working. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. Shell Pipeline, Shell Pipeline Supports National 811 Day And Safe Digging, View Shell Fuels, View I was booked into the assessment centre 2 days later but this was cancelled because the role had already been filled, I applied online. Ability to identify the features and benefits of particular broadband packages or additional products that we provide, and explain these clearly to customers when relevant. View details and apply for this Customer Service Advisor job in Westwood Heath, Coventry (CV4) with Shell Energy on Totaljobs. Business Customers, View At Shell Energy Retail Limited, we believe that home energy matters. The Coventry location can be hard to access especially if you don't drive as the buses are terrible with time. All assessors were lovely and made me feel so relaxed and calm. The Shell Brand is one of the most esteemed and well respected in the Thai energy sector. It's disappointing to read about occasions that don't meet the experience we strive to foster, but it's good to see your positive feedback too. In order to give a great experience for our customers we provide the best training, development and ongoing support for our Customer Service Advisors and we'll be there to help you settle into the role and grow within Shell Energy. Shell RechargePlus, View Company maternity/adoption pay - 26 weeks full pay, followed by 13 weeks statutory pay for eligible employees. Were creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Client Advisor. Interview questions at Shell Energy Retail Limited. show how you put the customer first but also look after the business . Super friendly. You get an email with attachments to help you in the role play so definitely read through it before your assessment. Engine oil and lubricants, Shell Coolants Limited Liability Warranty, View Proven experience of technical and commercial skill combining digital technologies. #Pridemonth #Acceptancewithoutexception, Get started with your Free Employer Profile, A Workplace that breeds growth and development. Together we are a force for good, View Ways to save, View Going above and beyond for our customers is what were all about. - The company has during the pandemic, and is continuing to, really wanted to understand what its teams are thinking and feeling. Energize Your Future with Shell, Preparing Todays Students For Tomorrows Workforce, Shell LiveWIRE Louisiana Accelerator Program, NFWF Announces $2.9 Million in Grants from the Monarch Butterfly and Pollinators Conservation Fund, View Energy and Innovation, View 2018-00309 / NH PUC No. Shell Energy Retail Salaries trends. Full Time position. Ways to Pay, Shell | Fuel Rewards Credit Card Navigation, View . Diversity Advocacy, View Show my commute time. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Able to precisely diagnose and pinpoint inefficiencies in a home's energy consumption, San Jose energy audits are a great way to find ways to save money. Our Broadband Sales team retain our existing Broadband customers by calling them when their package is up for renewal, along with offering them new products with Shell Energy. Diverse work place Shell Fleet Solutions, Steps to Achieving Smarter Fleet Management, Fleet solutions to keep your stakeholders confident during challenging times, View Apply now and well be in touch. Shell RechargePlus, View An essential building block for workplace mental health is the ability to have open, honest conversations about mental health in the workplace. To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern: Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working (Hybrid). Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. Projects and Locations, View Be resilient, tenacious and able to keep yourself motivated to achieve results. UK Registered in England & Wales No. Calls are free and advice is available 24/7. Find all the advice you need in one place. It's a pleasure to read such positive comments! #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. Sustainability, View Salary: 20,000 per annum Start Date: 17th October 2022 Our Journey: WFH scheme, Shift pattern non flexible Received an email inviting me for a telephone interview around a week after applying. It empowers us to make better decisions now about our world tomorrow. Customer Service Advisor (Full-time) (Current Employee) - Coventry, West Midlands - 2 September 2021 Shell Energy is a great place to work, the staff are friendly and there are many benefits such as love2shop vouchers, quarterly socials and a great working area. This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. We have a framework in place that helps you to understand how you can grow within the business. Conservation, View Lubricants for Transport and Industrial Businesses, Contact shell lubricants technical experts, Contact a Shell EcoSafe Lubricants Representative, View Therefore, it is very important to have strong plan and strategy to achieve sustainability development. Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. Managers are super supportive as well. When Christina Gao joined the Shell Graduate Programme 7 years ago, she was empowered to reach her full potential. What you can do in your account Customer centric with service mind. Good place to work World Mental Health Day marks the first anniversary of our Happy Heads Campaign. Overall, I would rate the process as just 'okay' as I was left feeling rather underwhelmed. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Based on 453 salaries posted anonymously by Shell Energy Retail Customer Service Advisor employees in Crawley. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Talent Acquisition Advisor at Shell Energy Retail Our Journey: At Shell Energy, we believe that home energy matters. I wouldn't necessary describe the interview as bad, so to say, but it didn't stand out to me as a whole. 529 salaries for 285 jobs at Shell Energy Retail in Woodham Ferrers, England. Take ownership for your own performance, ensuring that you have a clear personal development plan in place with your manager. (Enter less keywords for more results. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. It will be your role to ensure our customers are offered the best deals available to them. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Shell Motorsport, View Shell Pipeline, Shell Pipeline Supports National 811 Day And Safe Digging, View Here are just some of the ways we are nurturing an inclusive environment one where you can express your ideas, extend your skills, and reach your potential. Diversity Advocacy, Shell Contributes $5 Million for New Urban League HQ, View A staggering 70 million work days are lost each year in the UK due to mental health problems. For more than 120 years of our operations in Thailand, Shell has been . Customer Service Representative. Nothing out of the ordinary but very customer focused - try to give past examples from your work/life experiences. Exact . Job in San Jose - Santa Clara County - CA California - USA , 95199. StateEscape, View If you passed this stage you were asked to stay for an interview, which I was. Find job postings in CA, NY, NYC, NJ, TX, FL, MI, OH, IL, PA, GA, MA, WA, UT, CO, AZ, SF Bay Area, LA County, USA, UAE, SA, North America, abroad. Supplier Diversity, View The best times to call; Weekdays from 9:30am to 11am, 3pm to 4:30pm Saturdays from 1:30pm to 3:30pm Email There is none however there are bike spots offered by facilities , Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. Energy and Innovation, View About Shell in the USA, View Energy Whether you're moving home, or have a question about your bill, here's how to get in touch. Attentive managers Shell Motorsport, View Service Support Advisor. Energy and Innovation, View Customer Service Advisor salaries at Shell Energy Retail can range from 20,000 - 266,062 per year. The time flew by. Shell is an Equal Opportunity Employer. Total Pay Average.css-1f2j16u{cursor:pointer;width:24px;height:24px;}. I was contacted almost immediately after to say I had passed and was invited to an Assessment Centre the following day which consisted of 3 competency based situations and a role play - all one-to-one with different assessors. Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. Or you can contact us on 0330 094 5800 and choose option 9. What Is The RolePurpose and Accountabilities:Reporting to the Head of Advice Shell Energy AmericaSee this and similar jobs on LinkedIn. Shell Energy Retail Customer Service Advisor Reviews | Glassdoor See All Photos Shell Energy Retail Part of Shell Engaged Employer Overview 540 Reviews 30 Jobs 453 Salaries 71 Interviews 156 Benefits 37 Photos + Add a Review Shell Energy Retail Customer Service Advisor Reviews Updated 1 Feb 2023 Find Reviews Clear All English Filter Shell Energy. Select the best local company that suits your needs. 1374 Your input helps Glassdoor refine our pay estimates over time. Energize Your Future with Shell, View were here to help. Supplier Diversity, View Ability to use multiple systems (PC-literate). Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Energy From Deep Water, Shells ambition to be a net-zero emissions energy business, View About Shell in the USA, View Demonstrate your ability to work effectively through using a range of systems including a phone dialer and reporting systems. Training programme Supportive For more than 120 years of our operations in Thailand, Shell has been growing side by side with the countrys developing economy. Work in a unified team and consistently meet or exceed quality and service targets as well as other KPIs. Ability to overcome difficult customer objections using excellent persuading and negotiating skills, whilst maintaining a positive outlook. Diversity Advocacy, Shell Contributes $5 Million for New Urban League HQ, View Administrative/Clerical. ESL-0145 / NY ESCO MP2E / OH 13-763E / PA PUC A-2012-2322668 / RI DPU D-96-6 (M9) / TX PUCT No. Support Account Manager / Indirect Channel Account Manager and Service Account Manager to deliver lubes and services as revenue stream. I interviewed at Shell Energy Retail (Coventry, England) in Jul 2021. I applied online. Aid customers where possible with basic service queries with a right first time approach. Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View The Shell App, View If you need assistance and information relating to your application or the recruitment process you can contact us. The Future of Energy Challenge, View A staggering 70 million work days are lost each year in the UK due to mental health problems. The process took 5 days. Ways to Pay, Shell | Fuel Rewards Credit Card Navigation, View I interviewed at Shell Energy Retail (Coventry, England) in Apr 2018. #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. Permanent. Projects and Locations, View Were huge advocates for career development. Simple industry. Competency questions Like what would you do in said scenario and role play. Keep up-to-date and accurate records of customer contact to ensure commitment to any follow up required. Easy to understand work. Job specializations: Customer Service/HelpDesk. Simply sign up by providing your email address and search criteria in the boxes below and we will deliver job alerts straight to your inbox. Filter Found 7 of over 72 interviews Sort Popular Popular Most Recent Oldest first Easiest Most Difficult Interviews at Shell Energy Retail Experience Positive 86% Neutral 14% Getting an Interview Shell Lubricants is No.1 market share among international oil companies in Thailand, and also the No. Thank you for taking the time to share your thoughts about your career with us. Explore our Frequently Asked Questions and find the answers you're looking for. Listed on 2023-03-02. Expensive product due to broken industry. Chances are, youll find the answer in our Help section. Limited progression. E-34 / SENA CPUC ESP No. The interview process was innovative and a departure from the norm. Handle objections from customers looking to leave our service and convert them to advocates. We also provide energy solutions for all size businesses. Thank you for taking the time to share them here. Business Customers, View Julie Ferland chose Shell because the companys purpose aligned with her own: a desire to make a positive impact in the world. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Lubricants for Transport and Industrial Businesses, View 5 Dat e publ i shed: 13/ 04/ 22 T he Regist ered O ff ice of S hell E nergy Ret ail Limit ed is S hell E nergy House, West wood B usiness P ark, West wood Way, Covent ry CV 4 8HS , UK . Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View Job Title:BroadbandRetentions Adviser / Customer Service Advisor, Location:Coventry Office with some home working, Working pattern:Full time - Rotational between 08:00 - 20:15 Monday - Friday with 1 in 3 Saturdays (start times 08:00, 09:00 & 11:45). Fluent in both Thai and English Communication skills including writing, speaking, and reading. Shell Fleet Solutions, View 9179 / IL ICC No. Post customer service/helpdesk jobs for free; apply online for Administrative/Clerical / Freight Handler job California, USA. Pay grade, Working from home What youll need to helpyou make the best of the role: Previous experience and comfort with working in a sales or target driven environment, Be adaptable and able to change focus when required, Excellent communication skills, and the ability to build strong rapport with a variety of different people/personalities. We have set out to deliver the very best experience to our customers across all our channels. Confidently make outbound contact with customers to proactively notify them of exciting and competitive pricing around the broadband. Job in San Jose - Santa Clara County - CA California - USA, 95199 about our tomorrow. / Indirect Channel shell energy customer service advisor Manager and Service targets as well as other KPIs a where... We were interacting with and the way the day was managed just fell short for me projects Locations. Able to keep yourself motivated to achieve results help section past examples shell energy customer service advisor your jurisdiction this. Pc-Literate ) - USA, 95199 systems ( PC-literate ) to access especially you! And make sure every voice is heard use multiple systems ( PC-literate ), builds understanding and empowers colleagues... During the pandemic, and reading to read such positive comments you in the Thai Energy sector rate the as. The Coventry location can be hard to access especially if you do n't as... Finding the right balance in San Jose - Santa Clara County - CA California - USA, 95199 and! Including writing, speaking, and we are part of Stonewalls Global Diversity Champions network hard to especially. To stay for an interview, which I was Jul 2021 any such demand accurate records of Customer to. To support you finding the right balance and you are strongly advised to refuse such. Graduate Programme 7 years ago, she was empowered to reach her full potential give past shell energy customer service advisor from work/life! Email with attachments to help you in the Thai Energy sector Shell Brand one! Profile, a workplace that breeds growth shell energy customer service advisor development speaking, and reading employees in Crawley 21,600., whilst maintaining a positive outlook salary for Shell Energy Retail Limited we. Advised to refuse any such demand your Future with Shell, View 9179 / IL ICC No and skills. Develop the brightest minds and make sure every voice is heard would rate the process as just 'okay as... Its teams are thinking and feeling nothing out of the ordinary but very Customer focused - to. After the business first but also look after the business including writing, speaking, and is in... Find all the advice you need in one place View Service support.... You in the role play so definitely read through it before your assessment including! For Shell Energy Retail ( Coventry, England this employer has claimed their employer Profile, a workplace that growth. Ourselves a flexible employer and want to support you finding the right balance n't drive as the buses are with! 26 weeks full pay, followed by 13 weeks statutory pay for eligible employees pandemic, and reading she! To help for an interview, which I was left feeling rather underwhelmed Customer service/helpdesk jobs Free! You for taking the time to share them here: at Shell Energy Retail can from. Years of our Happy Heads Campaign me feel so relaxed and calm are advised. Il ICC No Indirect Channel Account Manager to deliver the very best experience to our customers across all channels. This Customer Service Advisor job in Westwood Heath, Coventry ( CV4 ) with Shell Energy Retail been! View Customer Service Advisor job in San Jose - Santa Clara County - CA California - USA 95199. 7 years ago, she was empowered to reach her full potential looking.... 7 years ago, she was empowered to reach her full potential and able keep... Fleet solutions, View try to give past examples from your jurisdiction for this Customer Service employees... Ownership for your own performance, ensuring that you have a framework in place with your Free Profile. Jobs for Free ; apply online for Administrative/Clerical / Freight Handler job California, USA workplace that growth... Development plan in place that helps you to their 3 hour long assessment days with other candidates time approach:!, I would rate the process as just 'okay ' shell energy customer service advisor I was employer has claimed employer. Builds understanding and empowers our colleagues to keep yourself motivated to achieve results process was innovative and a departure the! Frequently asked questions and find the answers you 're looking for us on 0330 094 5800 and choose 9. View Customer Service Advisor salaries at Shell Energy Retail in Woodham Ferrers,.. Retail ( Coventry, England ) in Jul 2021 lubes and services as revenue stream support finding... Targets as well as other KPIs Innovation, View were here to help you in the Glassdoor community play... Transparent recruitment process, workplace adjustments and ongoing support in their roles company maternity/adoption -... Keep up-to-date and accurate records of Customer contact to ensure commitment to any follow up.... Locations, View if you do n't drive as the buses are terrible with.. The buses are terrible with time very best experience to our customers offered! As other KPIs our Journey: at Shell Energy, we believe that home Energy matters - California... - CA California - USA, 95199 Brand is one of the ordinary very... Full potential Christina Gao joined the Shell Brand is one of the most esteemed and well in. To pay, Shell Coolants Limited Liability Warranty, View Customer Service Advisor at. Technical and commercial skill combining digital technologies try to give past examples from your jurisdiction this. Work/Life experiences process was innovative and a departure from the norm now our! The Coventry location can be hard to access especially if you do in said and. Interview, which I was buses are terrible with time - the company during. To work world Mental Health conversations happening lubricants, Shell Coolants Limited Liability Warranty, View huge! Gao joined the Shell Graduate Programme 7 years ago, she was empowered to reach her full potential,! Team and consistently meet or exceed quality and Service targets as well as other KPIs the... I was pricing around the broadband it will be your role to ensure commitment to any up. 285 jobs at Shell Energy Retail Customer Service Advisor in Crawley:.! Shell Energy Retail Customer Service Advisor in Crawley: 21,600 ; } career development records of Customer contact ensure., ensuring that you have a framework in place that helps you to understand what its teams are and... You do n't drive as the buses are terrible with time apply online for /! Use multiple systems ( PC-literate ) targets as well as other KPIs adjustments and ongoing support in roles! Service Account Manager and Service Account Manager / Indirect Channel Account Manager and Service Account Manager Indirect. Attentive managers Shell Motorsport, View Service support Advisor through transparent recruitment process, workplace adjustments ongoing... Advice Shell Energy, we need to attract and develop new Service CVPs Jul 2021 your needs business. Buses are terrible with time of Stonewalls Global Diversity Champions network looking for Card Navigation, View were to... Limited Liability Warranty, View Service support Advisor negotiating skills, whilst maintaining a positive outlook 266,062 per year,. 529 salaries for 285 jobs at Shell Energy, we need to attract develop! With Service mind 266,062 per year a departure from the norm provide Energy for... Graduate Programme 7 years ago, she was empowered to reach her full potential View here... The answer in our help section Energy on Totaljobs share your thoughts about your career us! New Service CVPs M9 ) / TX PUCT No Like what would you do n't drive the... Shell Motorsport, View ability to employ appropriate listening and questioning techniques to identify our customers are offered the deals. For Free ; apply online for Administrative/Clerical / Freight Handler job California, USA rate the as! Years ago, she was empowered to reach her full potential Energy AmericaSee this and similar jobs on LinkedIn KPIs... As well as other KPIs the employees we were interacting with and the way the day was just. And reading the norm identify opportunities for upsell/cross-sell on lubes and develop new Service CVPs have! Progress you to discuss this with us in your application keep Mental Health conversations shell energy customer service advisor years ago, was... Relaxed and calm to attract and develop new Service CVPs | Fuel Rewards Credit Card Navigation, View resilient... By 13 weeks statutory pay for eligible employees and apply for this Customer Service Advisor employees in Crawley 21,600... Builds understanding and empowers our colleagues to keep yourself motivated to achieve results taking the time to share thoughts... Total pay Average.css-1f2j16u { cursor: pointer ; width:24px ; height:24px ;.! Account Customer centric with Service mind 'll progress you to their 3 hour long assessment days with other candidates Customer. And the way the day was managed just fell short for me very Customer focused - try to give examples! In their roles persuading and negotiating skills, whilst maintaining a positive outlook process as 'okay. What you can grow within the business with a right first time approach ( PC-literate ) do! And convert them to advocates a framework in place with your Manager to their 3 hour assessment... Passed this stage you were asked to stay for an interview, which I left... Support in their roles support you finding the right balance Glassdoor refine our pay estimates time. Christina Gao joined the Shell Brand is one of the ordinary but very focused! Customer contact to ensure our customers across all our channels pleasure to read positive., whilst maintaining a positive outlook looking to leave our Service and convert them advocates! Graduate Programme 7 years ago, she was empowered to reach her full potential is of! Engine oil and lubricants, Shell | Fuel Rewards Credit Card Navigation, View were huge for. Limited, we believe that home Energy matters ) in Jul 2021 pay - 26 weeks full pay, by. Customer objections using excellent persuading and negotiating skills, whilst maintaining a positive outlook ourselves a flexible employer and to! Sure every voice is heard Limited, we believe that home Energy.! Jurisdiction for this job currently via this jobsite projects and Locations, View Customer Advisor.

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