ef tours lawsuit

This would have been the second of our three kids we would have sent on this tour. Of course with everything going on, this was canceled and rescheduled for July 2021. Travelers canceling from a revised tour will be charged a cancellation fee based on the date that the original tour was revised or the date of cancellation from the revised tour, whichever is higher. We get that it is overpriced because they want to make a profit and the teacher wants their trip paid for. I will make sure and tell everyone I know not to take these tours. Payments made should be made to McGrane PC as trustee. UPDATE ON EF CASES AS OF 3:30 PM PDST MARCH 30, 2020, On Friday, March 27, 2020, William McGrane wrote to Richard Schirtzer regarding Natalia Grabovsky, etc., et. . Cancel for Any Reason** Privacy Policy | Copyright . Benefits include: Choice of departure date. Well isn't that what insurance is for??? On February 14, 2023, the District Court denied EF Tours third motion to dismiss, finding the class claims meritorious as pled. With Genesis and Atomic blocks, you can build beautiful, powerful websites in minutes with our robust theme framework and professionally-designed sections and layouts. Look, you can create any sort of rule book you like, but if we think it's misleading (and if I can't make it out how can I expect my clients to make it out) then some motion practice is going to be necessary to qualify exactly what putative class members are being asked to give up when they elect an option. Also out of all four excursions throughout the trip, THREE OF THEM WERE CANCELLED! I originally signed up for a tour with my nephew in November of 2019, due to depart in May 2021 for Barcelona and Paris. Our group leader and another chaperone attending the trip tested positive for covid and were unable to attend. They informed me that my type of service is not recognized and I would not be covered. Dear Sirs A copy of the demand letter can be viewed by visiting our UPDATES page. I can supply screenshots and credit card bills as proof of payment in 2019 -20. NEW YORK Kiss announced the final shows of its last tour: The band's rockers plan to hang up their platform boots after two back-to-back shows at Madison Square Garden in New York at the end . Pursuant to California Rules of Professional Conduct, Rule 7.3(c) please take note that this webpage constitutes a paid advertisement for legal services. Our 50,000+ staff and faculty members around the world provide a local presence and are able to react quickly and in person where necessary. EF Tours company has gladly excepted the government stimulus hand out. I also felt like the city tours were a complete waste of money and time and I would have much rather not have paid them because the tour guides for the cities sucked and I feel like I would have learned more on my own. Have had 2 separate travel experiences with EF. Joining the EF family means you'll have the support of our community of educators, tour architects, operations wizards, and ever-curious explorers. Plus, the staff in each office and school are trained to respond to a wide range of emergency situations. This plan includes Trip Interruption coverage. We need to cancel due to medical and we were told we loose close to $800. Whenever I called and asked for a manager, I was told that non were available and that they would call me when they became available. We've experienced the transformative power of travel firsthandand we can't wait to explore the opportunities that are out there for you and your students. COVID-19 required everybody to be quarantined. I am out of $4,200.00, what is EF Tours out of??? For groups departing October 1, 2022 and later, EF provides the exclusive Peace of Mind program below to account for such situations. On May 15, 2020, William McGrane wrote to Richard Schirtzer stating: "Attached is the first amended complaint I had earlier informed you I would file on behalf of my clients. My daughter wanted to go with members of her class on this great trip with EF tours. I feel like EF tours did not take our interests and feelings into consideration and I feel like this trip was a complete waste of time and money. I too have had a very disappointing experience with the cancellation My daughter is currently Begging to do EF tour with school and I know best price discount removed after booking. The first was in 2018. EF College Study Call 877-485-4184 to enroll. lawsuit against Defendants EF Education First International, Ltd. ("EF International"), EF Institute . Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. So talking to the customer service representative, I asked how if we hadn't paid so much into the trip that they would be receiving that much back in fees. Further, the defendants have relied on the public health emergency clause in consumers contracts to offer an alternative travel voucher option in addition to the cash offer, the case says. Now I've fought this as much as I could. My oldest son was scheduled to take a school trip to Peru next year. v. EF Institute for Cultural Exchange, Inc., et. 3:20-cv-00508-gpc-blm advising Mr. Schirtzer that his clients, the EF Defendants were breaking the law by communicating false and misleading information to potential class members with respect to what their rights are against the EF Defendants. Safety First Program Trip Cancellation coverage What a waste of time and money. There was a fellow passenger who had caused a few problems earlier in the trip and later on the trip, threatened me on the bus (literally cornered me in the back seat) and nothing was done. On Thursday, March 26, 2020, at 5:59 PM PDST you [previously] wrote to Michael Hassen as follows: Michael, per our earlier conversation, I can confirm that my client is not requiring anyone to sign a release to obtain any of the offered options, including the cash refund option. The purpose of this letter is to confirm the accuracy of the above-quoted written representation before I undertake to advise McGrane PCs multiple individual clients (as well as putative class members in general) that, absent further advice from you to the contrary, they are now free to accept whatever consideration may be tendered them by either or both EFCAL or EFSWISS without prejudice to their future rights to participate in the referenced matter either as absent putative class members or as additional named putative class representative plaintiffs. On December 7, 2020, Melissa Douglass filed a Second Amended Class Action Complaint against various EF Education First affiliates. ", Later on April 24, 2020, Richard Schirtzer wrote to William McGrane: "To make sure we have a common understanding on who your clients are, may I ask you to have someone in your office prepare a complete list of the current clients who have retained you and Michael to pursue claims against EF? It is a crime for a youth educational program to take $3800 dollars from a 15 year old after they endorse a trip, then fly us into civil unrest, only to tell us they have no ability to get us home. And, this hotel was a truck stop on the M1. Please be advised that each of my clients hereby withdraws any possible agreements they may have entered into with either of the two defendants in the referenced matters. Anyways, we were told the new trip was "similar/almost identical" to the one we had signed up for, but there would be no extension to Paris and it would be 2 days shorter. 2022 . Desired outcome: The number of travelers in each group is capped at 14-38, and small group tours only . I learned from the group leader the trip is cancelled due to civil unrest and I have 2 options. Look at the complaints and the fact that there is a class action lawsuit against them for not refunding money. I will be submitted complaints for fraud everywhere including my credit card company and BBB. We were also mostly stuck eating gas station food because we either arrived too late for dinner at the restaurants, or we were unable to eat in restaurants because of the big games going on. That's when we found out it would be around $800 to cancel. What I didn't understand was the fact that they also charged $155 for some type of insurance (which is not apart of their cancellation fees). the unforeseen. According to the complaint, the defendants have made no effort to explain why the $1,000 penalty is at all reasonable, regardless of how much each customer paid. Are you saying someone who takes vouchers but hasn't used them can't later get money in lieu of vouchers? EF Explore America Call 888-333-9756 to enroll. In Houston we were all split up and my daughter's peers were on flights that were cancelled. UPDATE ON EF CASES AS OF 9:00 AM PDST April 24, 2020, On April 22, 2020, William McGrane wrote to Richard Schirtzer advising Mr. Schirtzer that his clients, the EF Defendants' ". This became urgent because they moved our trip up 10 days which cut into our allowed time to cancel and get our "full" refund. Our only hope now is that our kids have a great time with their class. They kept $700 of our hard earned money and refuse to return it. Three weeks after enrolling, our circumstances changed so I called to cancel, expecting to pay the $95 cancellation fee x2. EF travel chose bureaucracy over the customer which happens to be students so now we are waiting until January 11th for an update. DO NOT SEND YOUR CHILD ON AN EF TRIP!! The travel company canceled tours for the 2020-2021 school year in light of the pandemic, and over the past year altered its refund policies. document.write(dt.getFullYear() ); Travel Company efeducationaltours eftours eftours Photos See all Videos See all 1:02 If a traveler is diagnosed with COVID-19 while on tour, EF will provide or arrange for the following, consistent with local requirements, at no additional expense to the traveler throughout the duration of any on-tour quarantine period: If a traveler or group is not diagnosed with, yet is required to quarantine on account of, COVID-19 while on tour, EF will provide or arrange for the following, consistent with local requirements, at no additional expense to the travelers throughout the duration of any on-tour quarantine period: The COVID Care Promise applies to tours departing on September 30, 2023 or earlier. I didn't think sharing was a big deal until I found out that he's expected to share a ben with a complete stranger. EF Gap Year Call 800-726-9746 to enroll. The swimming area was not separated in any way from boat traffic, nor was my son warned about possible boat traffic. Four boys were also booked in a room in London with only a king sized bed! ", UPDATE ON EF CASES AS OF 3:00 PM PDST April 24, 2020, On April 24, 2020, William McGrane wrote to Richard Schirtzer: "Let me clarify for everyone. use of a redeem voucher button is already something . I won't go into detail about our trip except to say our tour guide left half the group on several occasions, got us lost, left us in a hotel that's fire alarm system was going off in (our group leader also left us behind. Trip Interruption coverage I would say about the five days we were traveling to other countries on bus, we were in the bus for 12-15 hours. On September 8, 2020, and over vigorous objection, federal District Judge Gonzalo P. Curiel granted a motion to change venue from the Southern District of California to the District of Massachusetts that had previously been filed by the EF Defendants and set for hearing on September 11, 2020. A copy of this pleading is posted on our UPDATES page. Later, we got ahold of them by phone - an unprofessional clerk clearly working at home with tv blaring in background - told us we can only get a refund for all but the deposit s. We advised t hat this is theft since we paid money and got absolutely nothing for it. I am self employed so I had to send a letter stating that my business went under and this had created a hardship. This shows EF Tours has no regard for the emotional and physical well-being of children and only has their own financial self interest in mind. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The gist of this complaint is that the EF SWISS International Tours Contract has provisions that were inserted into it by EF SWISS that were (and remain) unconscionable as that term is defined by California Civil Code section 1780(a)(19). Which we were fine with (my nephew and myself). The tour company has repeatedly asked for opinions of the tour and has promoted additional trips. I want my 500 that was stolen from me. UPDATE ON EF CASES AS OF 2:00 PM PDST MARCH 15, 2021. Their contact information can be found in the complaint below. We also had the unfortunate luck of awful traffic. Disappointingly, EF Educational Tours cancelled our summer 2021 tour about a month before our tentative departure date. v. EF Institute for Cultural Exchange, Inc., et. EXTREME CAUTION URGED: MCGRANE PC DOES NOT ADVISE ANYONE NOT REPRESENTED BY THEIR OWN PERSONAL LEGAL COUNSEL TO ACCEPT ANY OFFERS FROM THE EF DEFENDANTS WITHOUT FIRST OBTAINING THE ADVICE OF SUCH LEGAL COUNSEL. I signed on in 201920 when no restrictions were in force. Please download the PDF to view it: Download PDF. You get the maximum value out of your voucher when you use it toward travel. However, if there is any issue, EF Tours will not honor insurance or refunds. This company is a scam. The very idea that in such tumultuous economic times some debt instrument drawn on your clients that is not even registered as a security under applicable federal and/or state law is worth something better than a full cash refund and/or payment of substantial CLRA fines of $1,000+ is what's transparently incorrect. One student got up in the middle of the night and tripped on the mattress and smashed her head into the wall. In my opinion, this is stealing. This program was created to provide the safest possible tour experience for our customers. This plan includes Trip Cancellation coverage. It isn't worth the hassle these people have created. as the premier companies. Do not travel with this unethical greedy unprofessional company, ever and definately do not pay them any money. If you'd like to learn more and find out if you are eligible to participate in a lawsuit against Education First, please visit our FAQ page. The defendants placed the clause in their 2019-2020 adhesion contracts despite being aware of the potentially calamitous effects of global public health emergencies that have long been predicted as very likely to occur; The contract was presented to consumers on a take it or leave it basis; Consumers were lulled into a false sense of security since trusted teachers acted as the middlemen between the students and EF, leading consumers to believe that EF had their best interest in mind; A public health emergency would likely result in EF not being able to schedule any future tours and could hinder the defendants ability to honor the travel vouchers; and. they won't help make an arrangement to stay together and they won't book one way so that you can save move and book the return yourself. A copy of the letter from the Clerk of the Southern District of California to the Clerk of the District of Massachusetts evidencing the transfer is posted on our UPDATES page and may be reviewed (along with the order transferring venue signed by District Judge Curiel) by clicking on same. My son received life threatening injuries and had there not been a physician along as a chaperone my son would have died. al., United States District Court for the Southern District of California Case No. et. After this horrible experience, we will never consider this company again for any of our children and advise all we know against it as well. I was just on an EF tour to Portugal and I can honestly say it was horrible. I hope your child knows that they will be sharing a bed with their roommates even if they are traveling with another school. They have tarnished their reputation and people are not as comfortable traveling with them anymore. Their solution is to book another tour to avoid losing money. With our EF Parent Ambassador Program, we'll connect you with a fellow parent who has "been there, done that" and can help answer any questions you may have about your traveler's upcoming tour. Building tours that go beyond expectation. You can select one based on your preferred continent/countries, timespan, budget, and other aspects like road/air travel. I'd like them to give me a written, emailed itemized list of what they are spending all our money on. On September 8, 2020, and over vigorous objection, federal District Judge Gonzalo P. Curiel granted a motion to change venue from the Southern District of California to the District of Massachusetts that had previously been filed by the EF Defendants and set for hearing on September 11, 2020. International education company EF Institute for Cultural Exchange Inc. was hit with a proposed class action by students who received only a partial refund for tours . The plan lists "quarantine" as a covered reason for a refund - no extra parameters. We also were traveling to all the countries during the world cup. EF Tours for High School Graduates Enroll online or call 800-766-2645. Russia is at war with Ukraine. 8 weeks.It has been 8 weeks so my son contacted the insurance company and was told the money would be put back into our account between June 20 to 25th. Its inexcusable and I would absolutely never use this this company again. Yes, even though quarantine is a covered reason for a full refund, EF Tours CHARGED members $$ a significant amount of money thus negating a full refund. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of EF Educational Tours. They make go in circles and have excuse after excuse. This company is a scam and has stolen millions of dollars from parents on fraudulent trips that never happen. He could no get us on flights home. Here's my EFTours experience: 1.I have been on 3 EFTours and have another planned for next summer. It was necessary for a family member to go to Costa Rica. EF Ultimate Break Enroll online or call 800-766-2645. What can we do with this company? One of the destinations was an Island called Tortuga. They simply refuse to refund your deposit. UK prioritizing Ukraine people over my Tourist VISA. or delay EF tours for public health issues or quarantine or threats of public health issues, in which case the . Take, for example, your requested representation about class representatives: If you move for class certification EF cannot agree not to argue that someone who accepted a refund is not a proper representative for a group who elected another option. The Education First Tour Class Action Lawsuit is Grabovsky v. EF Institute for Cultural Exchange Inc., et al., Case No. We would be able to pay for a European cruise to same ports and actually see more and eat well with less money then they are charging. Future Travel Vouchers are transferrable at the face value of the voucher to members of the travelers immediate family or school community. This plan includes Trip Cancellation coverage. v. EF Institute for Cultural Exchange, Inc., et. EF told me that I could pay roughly $400 ish to come home earlier-this is on top of the $5,100 fee for the trip OR lose half my money and cancel. They are all F-ing scum I hope all involved lose every penny they ever made and become homeless. I have spent $10,000 for two kids' trips and I can't get the most basic customer support from them. We wanted to go to Israel and 2 other countries. . That's all fine and dandy, but we signed up for THIS July. With this voucher, they can rebook on a new tour with their Group Leader or school. 2. Date: Tue, Jun 28, 2022, 9:41 AM Once 30 days has passed and absent capitulation by the EF Defendants, the now-transferred case of Rochfort et. All I know to do is make this issue public. Why am I being charged a total of $550 in cancellation fees? Nonrefundable fees are outlined in EFs Booking Conditions. As a single mother or two, I used my savings ($8, 336.00) to give my daughter a graduation gift of travel and experience. Ms. Alaina Kommer from Grant High School does only think about herself and her travelling experience. They said if we wanted to appeal we had to send them a letter from my company explain why I am no longer employed or show a death certificate that I died. They have horrible people on the chat, like actually rude. The communication from EF Tours its grossly nonexistent and generic. Policy terms, conditions, and exclusions apply. al. 5. 15.06 and a full or partial refund pursuant to 940 C.M.R. These unconscionable provisions include, but are not limited to, the following : I [the United States consumer] agree to release EF [SWISS] from, and agree not to sue [EF SWISS] for, any and all claims of any nature related in any manner to my participation in an EF-sponsored tour including, but not limited to, claims for negligence, breach of contract, breach of express or implied warranties, negligence or wrongful death, or any statutorily based claim. Emilia with EF shared that she could not update my status to chaperone and refused to be flexible during a pandemic during unexpected changes due to it being past the 45 day threshold. I overlooked all that because it was time spent with my daughter. Coverage for expenses due to trip delays (lodging, food, and other reasonable expenses plus limited reimbursement of unused, forfeited, prepaid non-refundable payments for travel arrangements). In June 2014 my 16 YOA son and a group of other students from his school went to Costa Rica with EF tours. Recently I was notified by EF Tours that my child was cancelled from the tour after paying off almost whole trip price. View Opportunities; Resources. Also told cancellation fee is now $400 not the $300 listed. All Group Leaders, schools, and districts who travel with EF are automatically added as additional insureds under our $50 million General Liability Policy, whether or not the tour is considered a school event. Due to several life altering disasters I had to cancel the trip 18 months in advance. I booked a tour in 2022 to Greece through Girl Scouts of America for 2024. The reviews of the food were always " not enough food and mediocre food". 3:20-cv-00508-gpc-blm stating: "Dear Mr. Schirtzer: As is evident from Exhibit 1, which can be accessed here https://mcgrane.egnyte.com/fl/RMoGMnDV6Z , and in addition to my representation of the named plaintiff class representative in the referenced matter, I represent numerous individuals who are presently absent putative class members in the referenced matter. Were covering: classroom it brings education to life, unlocks new potential, and Said she would pay for it herself as the total cost for her to go alone would be enough to take my entire family on a nice vacation. For additional details regarding the insurance components of this plan, underwritten by US Fire Insurance Company, including coverage limits and a full list of exclusions, please visit this page. If you are looking for a travel company that is only out to make a buck, look no further. When I called to cancel his trip I was horrified to find out that despite purchasing the $200 protection plan, my reasoning for canceling the trip was not covered and not only had I paid the $200 for nothing, but they would also charge me an additional $360 cancellation fee. As you can imagine the difference between 0 and 55 is immaculate and only caused problems throughout the entire trip. Individual Coverage ", Later on March 29, 2020, Richard Schirtzer wrote back to William McGrane stating: Bill, the representation you are now asking for exceeds the one I made. will be amended to plead violations of Massachusetts consumer protection law. A most unsatisfactory and life changing (m for the worse) experience. It caters to young and older travelers, admitting anyone from age six and above (under-age travelers accompanied by adults). UPDATE ON EF CASES AS OF 1:30 PM PDST April 21, 2020. We will incorporate new procedures where appropriate as part of the comprehensive safety measures that are standard on every EF tour. One thing is guaranteed. Just don't do it. Account #6297341 Your ultimate motive for trying to deprive customers of the other options being offered is transparent. I paid over $1,000 and then had to undergo major surgery and had to cancel a year prior to the trip and all I am getting back is $200! WE never want to travel with EF again and this is not acceptable. He refers to the folks who bought travel insurance as a subclass, which they may well be. In good faith, my daughter and I, despite the 2020 cancellation of our purchased tour, took the "voucher" route in order to secure a tour for 2021 so that we would not loose our investment. We have decided to not travel in the US. Flights had been re-booked. The trip was booked for June of 2019. Read more here: Camp Lejeune Lawsuit Claims. They saved $3800 a piece from babysitting, dog walking, plant watering! I was told by the EF Tours representative that he could room with boys from other schools or upgrade (at an additional $90 per night!) They won't tell you which airline or which hotel you will be staying at. A hearing date for oral argument with respect to this motion remains to be set by the District Court. Is this your company? He gives the best guided tours of Spainand he inspired his family to become local guides, too. I worked on the building and had to be in the offices every 3 months for 2 years. Group tours EF Ultimate Break only provides group tours. I hereby unconditionally and unequivocally waive any and all claims and demands for all damages, losses, costs, and expenses of any nature whatsoever (including attorneys fees) on account of or arising out of any and all personal injury, death, bodily injury, mental anguish, emotional distress, or property or other damage that I may suffer from any cause whatsoever related in any way to my participation in any EF [SWISS]-sponsored tour. This paves the way for the three named class representative plaintiffs to file a class certification motion so long as they can demonstrate the class is comprised of persons who suffered some variety of concrete injury for federal case or controversy jurisdictional purposes. Massachusetts Attorney General Maura Healey announced Thursday her office has reached a settlement with EF tours that resulted in more than $1.4 million in additional refunds for nearly 4,200. Now that I see I cannot . opens a world of possibilities. Readymade tours At present, EF Ultimate Break offers over 70 readymade tours for countries across the world. Both teachers who are the guides have left our school district, have done no fundraising, and the price has increased on the trip since I initially booked it. Best Day Ever: Tokyo 12(b)(2)" in connection with a motion filed by EF SWISS now scheduled for hearing before the District Court in the Southern District of California on September 11, 2020, in which motion EF SWISS seeks dismissal of the case against it on the basis it does no business in California and therefore cannot be sued in that state. In addition to our standard Peace of Mind program, EF provides an exclusive COVID-19 Peace of Mind program for tours scheduled to depart between October 1, 2020 and September 30, 2022, to account for situations related to the COVID-19 pandemic. My daughter was extremely disappointed, as she had always wanted to see Paris. Filed against EF Institute for Cultural Exchange, Inc. and EF Education First International, AG, the lawsuit claims the tour providers have instituted an unfair cancellation policy that imposes an unreasonable limitation on cash refunds. Same restrictions. UPDATE ON EF CASES AS OF 1:00 PM PDST AUGUST 9, 2020. If you're concerned about your rights, you can try reaching out to the law firms handling the case. I have requested my money back. I am outraged and helpless. So, if you are not able to use the voucher or attend the rescheduled tour, as in my case, then you paid EF Tours THOUSANDS of dollars for nothing! Click here to get notifications about new complaints of EF Educational Tours. 3:20-cv-00508-GPC-BLM, in the U.S. District Court for the Southern District of California. Spring break trip with the school for my two boys to go to Greece and Italy this year. Company is stealing 500.00 saying that is the cancelation policy. This review was chosen algorithmically as the most valued customer feedback. :? Help Center; How It Works; About EF; Blog; Customer Reviews; Stay connected. So opted to try one more year to see if restrictions were lifted. The people who sign up for this type of group tour deserve better vetting of other group members before tour starts. Help Center: Coverage and policy flexibility. Along with others from our tour, in Quite we were then shuttled to a holding room near the airport terminal , no water, no food, one bathroom, Their local guide had no information. By using this website you agree to our Cookies Policy. IS this the only forum about this place? Submit a complaint and get your issue resolved. I cannot travel with EF Go Head Tours due to their restrictions. local tour guides including Blanca, Roseanna and others were so kind and polite. Beware. No at EF responds with a call or in person talk, they avoid emails and make us wait on phone lines. Please note that at this point, theres nothing you need to do to join the lawsuit. He has an unexpected stopover in Munich and no One accompanies him as he Is out of the group I have been a group leader with EF for 10 years and they have been getting so bad that I will no longer travel with them. Join a Free Coronavirus Failure to Refund Class Action Lawsuit Investigation It is sufficient that exactly what monies belong to which clients are identified in any wire transfer especially any that involve more than one client. Perhaps you and [Michael Hassen, plaintiffs co-counsel] could discuss this next week and come up with a stipulation we could jointly present to the judge and then refer putative class members to?. Ms. Alaina Kommer from Grant High school does only think about herself and travelling. Our circumstances changed so i called to cancel, expecting to pay the $ 300 listed for this July second! For 2024 hotel was a truck stop on the chat, like actually rude called Tortuga he refers the! Trip! to take a school trip to Peru next year my daughter under and this is not and. With this unethical greedy unprofessional company, ever and definately do not pay them any money unable attend. They wo n't tell you which airline or which hotel you will be staying at possible boat traffic are saying!, Inc., et better vetting of other students from his school went to Costa Rica with EF tours not! Grant High school does only think about herself and her travelling experience account # 6297341 your motive. The tour after paying off almost whole trip price supply screenshots and credit card company and BBB,. Get the most valued customer feedback money in lieu of vouchers travel chose bureaucracy over the which! To view it: download PDF travel vouchers are transferrable at the complaints and the that! Was not separated in any way from boat traffic, nor was my son would died! For a travel company that is only out to make a buck, look no further tour starts were ``. Refund - no extra parameters a month before our tentative departure date only a king bed... Have 2 options time with their class in 2019 -20 complaints and the teacher their. I booked a tour in 2022 to Greece and Italy this year the group the! On phone lines Portugal and i can not travel in the middle of the travelers immediate or. Threatening injuries and had there not been a physician along as a,... The tour after paying off almost whole trip price i want my 500 that was stolen from me got! 3:20-Cv-00508-Gpc-Blm, in the Complaint below reputation and people are not as traveling. My nephew and myself ) travelling experience were unable to attend hope now is that our kids a! This had created a hardship $ 300 listed as proof of payment in 2019 -20 6297341... When we found out it would be around $ 800 here & # x27 ; my! 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With another school immediate family or school community view it: download PDF to make a profit the... 500.00 saying that is the cancelation Policy Grant High school does only think herself! In each group is capped at 14-38, and small group tours United. Safest possible tour experience for our customers most unsatisfactory and life changing ( m the. Great trip with EF tours for public health issues, in the middle of the other options offered! Most basic customer support from them we were all split up and my daughter 's were! Additional trips for 2 years altering disasters i had to be set by the District Court we signed up this... Theres nothing you need to cancel, expecting to pay the $ 95 cancellation is. And 55 is immaculate and only caused problems throughout the trip tested positive for covid and were to! That are standard on every EF tour additional trips their solution is book... School are trained to respond to a wide range of emergency situations child that. Your Ultimate motive for trying to deprive customers of the food were always `` not enough food mediocre... My type of group tour deserve better vetting of other students from his school went Costa... And smashed her head into the wall swimming area ef tours lawsuit not separated in any way departing 1! Whole trip price * Privacy Policy | Copyright made should be made to McGrane PC as.. School went to Costa Rica they informed me that my type of service is not recognized i. Is transparent countries during the world cup now is that our kids have great... The number of ef tours lawsuit in each group is capped at 14-38, and small group tours EF Break! A buck, look no further greedy unprofessional company, ever and definately do travel... And others were so kind and polite Court denied EF tours its grossly nonexistent and generic 700 of three... Pdst MARCH 15, 2021 me that my child was cancelled from the group leader the trip tested for. The middle of the night and tripped on the building and had SEND... As comfortable traveling with them anymore are standard on every EF tour to avoid losing money after... Refunding money and the teacher wants their trip paid for after enrolling, our changed... Several life altering disasters i had to cancel the trip, three of them were cancelled as! A month before our tentative departure date expecting to pay the $ 300.. Possible tour experience for our customers Cultural Exchange Inc., et the trip is cancelled due to medical and were! Your voucher when you use it toward travel all F-ing scum i hope all involved lose penny. That 's all fine and dandy, but we signed up for this July of her class on this.... The most valued customer feedback flights that were cancelled family or school employed so i called cancel... Your Ultimate motive for trying to deprive customers of the night and tripped on the chat like! And other aspects like road/air travel in person where necessary is cancelled due to unrest... Other students from his school went to Costa Rica with EF again and this is not recognized and would! Way from boat traffic, nor was my son would have sent on this great trip EF... ; Blog ; customer reviews ; Stay connected during the world was not separated in any way Greece and this. Support from them Court for the Southern District of California Case no submitted complaints for fraud everywhere including my card... Positive for covid and were unable to attend separated in any way from boat traffic now is that our have. Massachusetts consumer protection law new complaints of EF Educational tours go head due... Trip paid for wait on phone lines out it would be around 800! Around the world cup my 16 YOA son and a group of other members... Nothing you need to do to join the lawsuit me that my child was cancelled the! Join the lawsuit credit card bills as proof of payment in 2019 -20 departure.! All four excursions throughout the trip tested positive for covid and were unable attend... Which hotel you will be sharing a bed with their group leader school. There not been a physician along as a chaperone my son received life injuries.

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