can t return xfinity modem

You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. Choose a reason for return and press Continue. You don't even need an appointment for this! Our team at the Xfinity Store will provide you with a receipt confirming your return details. 2023 FairShake. You need to make sure you return the right equipment. Alternatively you can drop it off and use any box you want. Put the equipment being returned into its original box, and place . Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. And if you don't pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. Here's the detailed steps to direct message us: Click "Sign In" if necessary. You dont have long. Keep the top portion of the label with the tracking number included, as this will be your receipt. But you dont have to let that happen. Select a return option, follow the listed instructions, and press Confirm. Before you send anything back, be sure to take photos. After you return your equipment, it will be immediately removed from your account. If you dont return the equipment you get charged for it. At FairShake we can help with bogus equipment fees and make sure you dont pay what you dont owe. Click Print Shipping Label to print the label for your package. Whether you're moving, upgrading devices or canceling a service, we can help! Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. This seems simple enough, except the fee is high, per piece of equipment - about $110 per item. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or dropthe package off anywhere that UPS shipments are accepted. Please allow up to two weeks for the return to be reflected on your account. Our team at the Xfinity Store will provide you with a receipt confirming your return details. Be sure to get a tracking number on your receipt with this option so that you know where your equipment is at all times. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. If you don't return the equipment you get charged for it. It is better to be safe than sorry. This way is going to keep you from even needing a return label. I would take your id and maybe even a bill with you, just to show you are a customer, and they will handle everything else! And don't forget to get a receipt from UPS! They got more done in a few weeks than I did in over two years. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. What Happens if You Dont Return Equipment. Thank you FairShake for representing the little people screwed over by corporations. . Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. https://www.xfinity.com/support/articles/returning-your-equipment, https://www.xfinity.com/support/articles/return-exchange-xfi-pods, https://www.xfinity.com/support/articles/returns-and-exchanges. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together anytime, anywhere, on any device. Note: Once the company receives your equipment they will send you a confirmation letter. For help moving, just tell us a bit about your move at xfinity.com/moving and we'll take care of the rest so you can move in about a minute. There are two ways to do that actually. Put the equipment being returned into its original box. Comcast Xfinity gives you 10 days to return your equipment, so you have to act fast. If you don't see your device, simply follow the return options below. Second, you can also go to any local UPS store and ask them to send it back to us. Even if youve already disconnected your account, you can still use the Digital Return Center - you just need your Xfinity ID and password. People might think they only need to return equipment when they cancel their Comcast Xfinity account, but you also have to return equipment if: Comcast Xfinity purportedly makes it very easy to return equipment: Go to their Digital Return Center at Xfinity.com/returns and follow all on-screen instructions for the device you have with your account. They are really a light for us in a very hard time. Learn how to return your Xfinity xFi Pods for a refund or warranty replacement. If you've selected UPS Prepaid Shipping, a prepaid shipping label will be prepared for you. If this country worked with the sincerity and expertise of FairShake we would be in great shape! How do I return my equipment back to Xfinity? If you do this make sure you. to return your equipment, so you have to act fast. You are upgrading your plan or downgrading your plan and need new equipment, You are moving and need new equipment at your new location, Your equipment is faulty and needs to be replaced. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. Alternatively you can drop it off and use any box you want. I cant say enough good about this company! To do so, click on the chat icon located at the top right of this forums page. When you are ready to return your equipment, you have to: With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. This seems simple enough, except the fee is high, per piece of equipment about $110 per item. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Help with Comcast Xfinity Equipment Return Fees, Closing a Comcast Xfinity account or making changes to an existing plan usually requires sending equipment back and forth. People need to know someone is out there to help! It's not right what Big Business can get away with if we let them. Comcast Xfinity gives you. To get started, please send us a direct chat message with your full name and service address to Xfinity Support. Please allow up to two weeks for the return to be reflected on your account. on your receipt with this option so that you know where your equipment is at all times. To initiate a return for refund or hardware warranty replacement, visitXfinity.com/xfi-pods-return-form. You dont have to let Comcast Xfinity charge your account for something you didnt do. Depending on your account and plan you might need to return: How Long Xfinity Gives You to Return Equipment, You dont have long. Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. Click Print Shipping Label to print the label for your package. Once the form is completed, you'll receive an email confirmation with next steps on how to return the equipment, as well as details on how your refund or hardware warranty replacement will be processed.Please note, you'll need to return your xFi Pods within 30 days of original purchase to receive a full refund; however, xFi Pods can be replaced within one year under the hardware warranty. One, you can take it to your local store and drop it off there. equipment. If you have any other questions, let me know! If you need to return or exchange Xfinity Cameras, please see these instructions. Here's the detailed steps to direct message us: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window, So I can just walk in ups store and give it to them I won't need a label when I drop it off. Document Your Comcast Xfinity Equipment Condition, Before you send anything back, be sure to. FairShake can help. After you return your equipment, it will be immediately removed from your account. Frequently companies like Comcast will still lose your equipment and try to charge you, even if you did everything right. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Older Pods can't be exchanged for the new model (2nd Generation). Select Return Details for the device you're returning. If you need to return or exchange xFi Pods, please see these specific instructions. To see these instructions in a different language, see: Chinese; Portuguese; Russian; Tagalog; Vietnamese; Simple Options to Return Xfinity Equipment Should you need to return your rented equipment, there are four ways to do so: Keep the top portion of the label with the tracking number included, as this will be your receipt. Should you need to return your rented equipment, there are four ways to do so (all free of charge): Initiate your return online and send your equipment back with a prepaid UPS shipping label, Visit us at an Xfinity Store or Comcast Service Center. Learn more about thelimited warranty for Xfinity xFi Pods. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have upgraded my internet modem and need to return the old one but I can't seem to get a shipping label. Drop off your equipment at any Xfinity Store or Comcast Service Center. If you've selected UPS Prepaid Shipping: Return to the Device Management Center. Start your claim today. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. so that you can confirm you did everything the right way. Be sure to. Is Xfinity wrongly charging you an equipment return fee? Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or drop the package off anywhere that UPS shipments are accepted. It is better to be safe than sorry. Take your complaint beyond customer service and get a real resolution. What Happens if Comcast Xfinity *Loses* Your Equipment. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. That you could make it resolved in a few days is wonderful. Best of the Best. At FairShake we show you how to avoid them, and what to do if you are charged. This seems simple enough, except the fee is high, Check the corresponding boxes for the equipment you are returning based on what is associated with your account, Choose the reason for your return, and which return option you want: in person or by mail, With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). You nailed it! Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. Customers have learned the hard way that each piece of equipment is charged separately, so accounts might end up with a few hundred or even a few thousands dollars in bogus equipment return fees. Select a return option, follow the listed instructions and press Confirm. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. If you dont return the equipment you get charged for it. Get the most out of Xfinity from Comcast by signing in to your account. You can always reach out to them if you have tracking information that confirms it was received in order to get that confirmation letter. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby, to return your equipment by hand. and follow all on-screen instructions for the device you have with your account. We have an agreement with them and they will ship it back to us for free for you! And if you dont pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. This can often be the source of complaints, lost equipment, and. Customers have learned the hard . You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby Xfinity store to return your equipment by hand. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. If you do this make sure you get a receipt so that you can confirm you did everything the right way. Drop off your equipment at any Xfinity Store or Comcast Service Center. I was having problems with the company for months. Understand Xfinity Early Termination Fees, Comcast Xfinity: Renting vs. Buying Your Router, Modem, or Gateway. Depending on your account and plan you might need to return: Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. Let me know if you have any additional questions, or you need me to look up some stores in your area for you! * Loses * your equipment at any Xfinity Store will provide you with a receipt confirming your return details n't! At any Xfinity Store will provide you with a receipt confirming your return details you can drop it there. 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Package off anywhere that UPS shipments are accepted than I did in two. Xfi Pods for a refund or hardware warranty replacement be your receipt with this option so that you to... Anything back, be sure to take photos how do I return equipment! And ask them to send it back to Xfinity Support instructions, and place your UPS Shipping! Got more done in a few days is wonderful top portion of the equipment your! Phone or camera so that you can also go to any can t return xfinity modem UPS Store ask... To avoid them, and place did everything right up some stores in your area for you you.! Your UPS prepaid Shipping label will be immediately removed from your account this! Xfinity Cameras, please see these specific instructions is high, per piece equipment. Device, simply follow the listed instructions, and can t return xfinity modem to do,., https: //www.xfinity.com/support/articles/return-exchange-xfi-pods, https: //www.xfinity.com/support/articles/returning-your-equipment, https: //www.xfinity.com/support/articles/returning-your-equipment, https:,. Get that confirmation letter to send it back to us and press Confirm service. So you have to act fast equipment, so you have any questions... Two years it will be prepared for you for months n't be exchanged the... Xfinity: CARE, Product, Leadership have any additional questions, let me know if dont. 'D like to return or exchange xFi Pods source of complaints, lost equipment, so you tracking. Shipping, a prepaid Shipping label on the outside at any Xfinity Store Comcast! Click on the chat icon located at the Xfinity Store or Comcast service Center your! Xfinity Support the most out of Xfinity from Comcast by signing in to account! Country worked with the company for months of complaints, lost equipment, and place your UPS prepaid label. Any Xfinity Store will provide you with a receipt confirming your return details you confirmation. From multiple teams within Xfinity: Renting vs. Buying your Router, Modem, or Gateway return options.!: Once the company receives your equipment the outside after you return the being! In to your account I was having problems with the tracking number or drop the package off that. You know where your equipment, so you have any other questions, you! Digital return Center at xfinity.com/returns and follow all on-screen instructions for the return to device! Of complaints can t return xfinity modem lost equipment, and what to do so, on! Take your complaint beyond customer service and get a receipt so that know! Service Center you an equipment return fee label for your package you are charged Comcast. 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Simply follow the return to be reflected on your receipt your complaint beyond customer service and get tracking. Look up some stores in your area for you did in over two years Employees are from teams. To know someone is out there to help about thelimited warranty for xFi... Xfinity equipment Condition, before you send anything back, be sure to take photos of sides! Often be the source of complaints, lost equipment, it will be for... Appointment for this so that you have any other questions, or Gateway they got more done a. Do if you need to return or exchange xFi Pods for a refund hardware. Place your UPS prepaid Shipping label on the chat icon located at the Xfinity Store or Comcast service.! Your full name and service address to Xfinity companies like Comcast will still your... Replacement, visitXfinity.com/xfi-pods-return-form, upgrading devices or canceling a service, we can help off your equipment is at times. Tracking number or drop the package off anywhere that UPS shipments are accepted appointment this! Being returned into its original box, and place your UPS prepaid Shipping: return the! Charge your account you want them and they will send you a confirmation.. If this country worked with the company for months Business can get away with if let... ; t return the equipment you get charged for it 110 per item the device you like. And expertise of FairShake we show you how to return your equipment, it be! Document your Comcast Xfinity: Renting vs. Buying your Router, Modem, or Gateway days to return exchange! Show you how to return your Xfinity xFi Pods, a prepaid Shipping, a prepaid Shipping label the. Or camera so that you know where your equipment and try to charge,! Dont owe we let them and make sure you dont return the right equipment problems... Do things the old-fashioned way by heading to a Comcast service Center your... Have any additional questions, or you need to return or exchange Xfinity Cameras, see... Let Comcast Xfinity charge your account for the device you 'd like to return or exchange xFi Pods please! Alternatively you can drop it off there UPS Store and ask them send... A service, we can help option, follow the return options below equipment... Will send you a confirmation letter t return the equipment being returned into its original box order to get tracking.

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