qantas email address for refund

We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Qantas Airways, Connect with Qantas Airways via Facebook at, Like, share & subscribe to Qantas Airways on YouTube at, Check out Qantas Airways's Instagram pictures and videos at, See Qantas Airways's portfolio on LinkedIn at. The conditions attached to your ticket are what determines how the Qantas refund policy applies to your circumstances., If youve partially used your ticket, you may still be able to claim a refund on the portion of the journey you havent flown yet. If you believe youve received the incorrect product, please get in touch with the details below: The Name of the product you ordered and a description of what was received; The name of the product you were expecting to receive; and. You can share 5 more gift articles this month.. Track updates on extreme weather or other major issues that may impact your flight. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Qantas Frequent Flyer Earn Category tables, Temporary pause on physical Qantas Frequent Flyer card and kit distribution, Qantas Status Fast Track | Expression of Interest. For flights I had cancelled for a refund almost a month ago. Contact details for countries in the South Pacific Country or territory Contact Opening hours; Fiji +679 323 9030 Email Fiji: 9am to 5pm, Monday to Friday, 9am to 1pm, Saturday: French Polynesia +689 40 46 4280: 8am to 5pm, Monday to Friday, 8am to 11am, Saturday: New Caledonia +687 28 6546: 8am to 3pm, Monday to Friday: New Zealand: 0800 808 . Terms and conditions apply. That includes things like technical problems. Track updates on extreme weather or other major issues that may impact your flight. Complaint, compliment and claim form. Use your points onflights,upgrades,hotels,car hire,rail journeys, at theRewards Store,Qantas Wineand more. Earn 100 Qantas Points per diner at over 18,000 restaurants around the world. Your flight is delayed. Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. It wasnt immediately clear if the attack was random or if the victim knew his assailant, Macdaid said. Again, as long as the flight departs from the European Union. Find out who to contact in your area if you believe you've lost something onboard or at one of our airports. 300K+ Plugin Users 47.6177115,-122.2034444 Products. Download our free online tools for individuals with dexterity limitation. Will you be offered a new flight? Get ready for your big adventure with our dedicated family section. Whether youre travelling for business, pleasure or family, many people in Australia and around the world use Qantas as their preferred carrier. Find departure and arrival information and view ouron time performance. If it's a points award and you opt for refund you'll get your points and any taxes back. Disclaimer: ^ Qantas will consider claims for all costs caused by the delay or cancellation on a case by case basis, including claims for higher amounts where reasonably incurred. Even if the delay isnt fault of the airline. Deaf, hearing or speech impaired customers can call the National Relay Service by dialling 711, then ask for us on +1 1800 227 4500 Canada, For the USA, deaf, hearing or speech impaired customers can call the National Relay Service by dialling 711, then ask for us on +1 1800 227 4500 USA, 9am to 12pm, 1pm to 5pm, Monday to Friday, closed 12pm to 1pm. Find information on travel requirements and more. I need to provide new CC details. All the information you need to know about check-in, changing or cancelling a flight, your Frequent Flyer membership, providing feedback online, baggage and more. Comments are not available on this story. Options for mobility and medical assistance and first-time flyers. Request wheelchair assistance. Thanks, so are you saying that bookings with points have no cancellation fees, hence go for refund? Whether its about a complaint, compliment or claim, were here to help. As long as the flight departs from the EU. Depending on the circumstances, this may include a refund and/or other compensation. Find departure and arrival information and view ouron time performance. If you're calling our contact centres in Australia or New Zealand you may be offered our call-back service. This review was chosen algorithmically as the most valued customer feedback. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. I don't think it is a word. We will provide you with assistance as set out below in the event of a delay or cancellation. It may not display this or other websites correctly. Qantas Airways is a multinational company founded on 16 November 1920 with its headquarters located at Mascot, New South Wales, Australia and key people behind it being Richard Goyder AO (Chairman) and Alan Joyce AC (CEO).. Connect with a local pet sitter to mind your pet while you're on holiday. Qantas Airways has resolved 19 complaints. Bookcar hire,car specials,commercial vehiclesandairport transfers. We are continuing to process customers refund requests prioritised in lodgement date order, there are a significant number of requests and were working through them as quickly as we can. Find out how you cancancel your flight booking. Since its a EU law, it applies only to flights departing from the EU. Please look at our Frequently Asked Questions or get in touch with us via the Contact Us page. All rights reserved. It's one of the oldest airlines in the world. Taxes will be refunded in full. To apply for your refund, enter your Qantas Booking reference and last name, then select 'Continue' to retrieve your booking details automatically. What should you do? How to claim Qantas flight cancellation compensation? Qantas is an airline registered in Australia. EU regulation 261 (EU 261) protects passengers in cases of flight delays. Even then its better to wait. Again, it all depends on the fare rules.. When working with us, here is all you will have to do: Thats all from you. We are committed to providing you with the highest levels of customer service including by looking after you if things dont go as planned. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. Book flights, multi-cityor round-the-world travel, or search using our interactive map. How to apply for a new Australian Passport. If a delay or cancellation occurs within 72 hours of the scheduled departure time, we will re-book you on the next available Qantas flight which is acceptable to you, without charge. Compensation is transferred to your bank or Paypal. Bookcar hire,car specials, commercial vehiclesandairport transfers. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. There are 3 different booking reference nos. Everyone has the right to this type of care. We appreciate your patience. whitegoods, televisions or sporting equipment well need to arrange a collection. If your product can be returned, please get in touch with these details: Confirmation the product is unopened and in its original packaging (including any seals); Confirmation youve reviewed our conditions below; and, Reason for return - we value your feedback and want to know what we can do to improve your experience and our range. No change of mind allowed on all beauty and skincare products. Information about visas, health and more. We will submit your Qantas delay compensation claim on your behalf. This complaint was posted by a verified customer. Refund was the option I chose. Details for our head office, careers, sponsorship, media and more. For a better experience, please enable JavaScript in your browser before proceeding. Contact us for legal help with Qantas claims. Contact Qantas, if they havent yet contacted you. Deals on Qantas flights across a range of Australian and international destinations. A Qantas flight has landed at Sydney Airport after issuing a mayday call as it travelled from Auckland, with emergency services rushing to the aircraft. If its a flight departing from the EU, you may be entitled to compensation. Were happy to help with a return if youve changed your mind within 30 days of receiving your order(s). How to claim Qantas flight cancellation compensation? How to claim Qantas flight delay compensation? Disclaimer: ^This is a local number and can only be dialled from within the country or territory. Compare and book travel insurance for your next trip. How to claim Qantas delayed flight compensation? You may also have a statutory right to a remedy (including a refund and/or compensation) under the Australian Consumer Law. Be grateful for any thoughts please? In addition to making bookings on qantas.com, bookings can be made through Qantas Contact Centres. Whenever that happens, and as long as the flight is from the EU, Qantas has to offer its passengers afree meal and drink. Learn more aboutEU flight delay compensation. If your fare conditions mean your ticket is non refundable then you will generally not be granted a refund if you cancel the ticket. If there are no volunteers, we will choose passengers to change to another flight. All you need to know. From adventure holidays to cultural experiences, be inspired with ideas for your next holiday. If a flight is from the EU, Qantas must offer you a choice between a new flight and full refund. The rules apply to flights departing from the EU. Perhaps this is only true in certain circumstances. Get the latest flight sales and travel reviews straight to your inbox. So this made the fourth time we'd had contact about getting the refund. If the airline cancels your ticket you dont need to worry as your points should be returned with no fees.. Australian Passport Renewal. Person on the phone said it was a mistake and how the previous agreement for me still applies, even though the email said that it would become a credit if I didn't do the form by the 30th! A separate refund request must be submitted per person, per service. Bookcar hire,car specials,commercial vehiclesandairport transfers. Designed for small to medium businesses. Any discounts received at the time of purchase will be carried over to the refunded amount if eligible. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Compensation amounts are up to 600 euro per passenger. Mine are all credits as I intend to use them for future travel when this is all over and they were discount economy mostly. Book city tours, hop-on-hop-off buses, organised tours and more. Browse our airport guides and lounge network information. However, despite that, despite it being an Australian airline, on some of its flights you are protected by the EU law, and if your flight is delayed, cancelled or overbooked, you may be entitled to European flight compensation. as i booked them as the classic award tickets became available as below Leg 1 Mel-Sin- From just $6 we'll remove all advertisements so that you can enjoy a cleaner and uninterupted viewing experience.And you'll be supporting us so that we can continue to provide this valuable resource :). If you need help with a current booking, or would like to request or follow up on a refund or . Emails found on company website internalcustomercare@qantas.com.au 100% Support 0 0 registry@qantas.com 90% 0 0 Emails found on 3rd party websites alan.joyce@qantas.com 94% 0 0 info@qantas.com They generally have 4 weeks to pass the funds on to you. If you are entitled to a refund, the refund will be equal to the fare paid if no part of the ticket is used. sympathies, Me and wife had called Qantas 5 times since March 2020 for a refund, each time being reassured the refund had been sent, given excuses to contact another department, given the wrong transaction ID for Paypal refund. Buy flight and unique experience vouchers. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. You also cant get denied boarding compensation from Qantas, if there are any problems with your travel documents, or if your passport expires soon, and because of that you are denied boarding. Upgrade my browser. In this case, we are yourlegal representatives. Prior to any purchase, we recommend checking the conditions below as theres some exclusions to this policy. But lets start from the beginning. We're continuing to process refund requests prioritised in lodgement date order and we're working through them as quickly as we can. We dont offer change of mind returns on the below, so please choose carefully: Lenovo products (change of mind is permitted within 7 days from the date of delivery), Gift Cards, vouchers or experiences, including iTunes music cards, Custom made, monogrammed, personalised and altered products, Any product where the GST has been claimed under the Tourist Refund Scheme unless proof of repayment of the GST upon return to Australia is provided. Find the answers to our most frequently asked questions about website technical support. Despite that, on many of their flights you are protected by the EU. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. You only fill in a single compensation claim form and we do the rest. Virgin Australia ticket refunds. Change of mind on all orders is limited to 14 days from order date. We believe the journey should be as exciting as the destination. If Qantas cancelled your international flight you should wait for them to contact you, dont cancel the booking yourself. You can track your Qantas Points, shop and more. Well then contact you to confirm and try our best to accommodate your preference with the courier. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. You can share 5 more gift articles this month. If it's fault of the airline, you may have a right to compensation. To contact Qantas is very easy. Book airport transfers in over 280 destinations worldwide. Earning points couldnt be easier. Start your trip in the exclusive surrounds of one of our world class airport lounges. I got the same email yesterday for a points + pay flight I cancelled on March 12th which was before they were offering vouchers, my understanding was that I would be slugged 6,000 QFF pp and returned taxes. If the delay is longer, you may also get a hotel room. If you can, find the Qantas compensation claim form, if you cant find it use any other, relevant contact form. If Qantas cancels your Australian domestic flight you need to wait for them to contact you. Theyll offer to rebook you on the next available flight at no additional cost, a Flight Credit to the value of your booking or a fee free refund. All the information you need to know about, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Temporary pause on physical Qantas Frequent Flyer card and kit distribution, Qantas Status Fast Track | Expression of Interest, 9.30am to 1.30pm and 2pm to 5.30pm, Monday to Friday, 8.30am to 5pm, Monday to Friday and 9am to 1pm, Saturday, 9am to 5.30pm, Monday to Friday, except public holidays, 8.30am to 5pm, Monday to Friday (except Wednesdays and public holidays), 8.30am to 4.30pm, Monday, Thursday and Friday, 9am to 2pm, 3pm to 6pm, Monday to Friday, closed 2pm to 3pm, 8am to 1pm and 4.30pm to 7.30pm Saturday to Thursday, 9.30am to 1.30pm and 5pm to 8.30pm, Saturday to Thursday. Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. Ask for a refund, if you dont want to fly anymore. You have a right not to take a flight and opt for refund instead. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. Refer to booking assistance and specific needs for more information. Claims can be made for flights up to 3 years old. Find out more about inflight dining, entertainment, seat maps and more. For the highest chance of success, its recommended to start a process as soon after the flight disruption as possible. Disclaimer: ##Toll free calls cannot be made from mobile phones using these numbers. If you used a card you no longer have, you'll need to speak to Qantas and your bank about reclaiming the funds. With the Qantas Explorer, you can see more of Australia for less and experience everything this country has to offer. Once weve received your request, well provide you with an address for you to return the product(s) as soon as possible. Find out who to contact and the best way to enquire. Sign Up For Free G2Crowd Trusted. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. Qantas Frequent Flyer Program Terms and Conditions, Qantas Airways Limited ABN 16 009 661 901. If you want to cancel your flight for a refund, youll need to check the fare rules for your ticket. Points Club Plus members will receive complimentary Qantas Wine Premium membership, plus an additional 10% discount on marked prices at Qantas Wine on all products, excluding Penfolds, for the duration of their Points Club Plus membership. WINSLOW Schools were locked to the public and an alert was sent to residentsafter a man was stabbed repeatedly Wednesday, police said. Book city tours, hop-on-hop-off buses, organised tours and more. Search and book from over 15,000 cruise itineraries. Please be assured, we are working through the backlog of refund applications and processing as quickly as possible. If part of the ticket is used, the refund will be equal to the difference between the fare paid and the fare that would have been payable if booked for the travel taken. That applies to all Qantas flights departing from the EU. Here all you need to know about getting a Virgin Australia Airline ticket refund. If youve ordered bulky item(s) for e.g. Winslow police Chief Leonard Macdaid said the middle-aged male was stabbed at least six times about 10 a.m. on LaSalle Street by an unidentified assailant. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. If we are unable to carry you and you have a confirmed reservation. Learn more about the I got the same email, I cancelled with a refund because it was half a return and both legs were cancelled by EK. A Qantas spokesperson said . These amounts are the same for all passengers. Qantas flight mayday | A Qantas flight from Auckland has landed safely in Sydney this afternoon after issuing a mayday call mid-flight due to a reported engine failure. Where can I find information on refunds? Book your perfect holiday with a flight and accommodation package. For all Australian domestic flights and international flights from Australia, we will also provide you with the following assistance. Upgrade your web browser for an enhanced experience. Long wait for refund for cancelled reward flights Qantas - a common experience? We recommend inspecting your order(s) as soon as you can. Book and manage your trip with features such as check-in, seat selection and boarding pass access. Things don't always go to plan. To apply for your refund, enter your Qantas Booking reference and last name, then select 'Continue' to retrieve your booking details automatically. Upgrade my browser. Find your local Qantas contact details. Compensation amounts are fixed 250, 400 or 600 euro. Most airlines try to refuse a claim at first, or to offer coupons instead of compensation even though they know that compensation has to be paid to bank account. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Qantas Airways Customer Service. Whats the situation with check in? Join Qantas Frequent Flyerorsubscribe to Red Email today. Qantas delays your flight and you have to cancel your travel plans. The chief said officersfound the man by following the trail of blood down the block. QF Upgrades - Successes or Failures (post results), Qantas flight from Auckland to Sydney makes mayday call, Article: Air Canadas Interesting Domestic Premium Cabin Pricing. Use your points for flights, upgrades, hotels, or car hire. With our interactive map it's easy to plan your next trip using money or Qantas Points. You will have to check in for that flight. Due to the current circumstances, we've received a large volume of refund requests in a short period of time. If we cause you to miss a connecting Qantas flight on which you have a confirmed reservation. Learn more aboutEU flight cancellation compensation. Buy flight and unique experience vouchers. View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. Youve ordered bulky item ( s ) had cancelled for a refund, if they havent yet contacted you -! Or track lost baggage with ideas for your ticket cause you to a... Organised tours and more so are you saying that bookings with points have cancellation... And around the world to flights departing from the Qantas Frequent Flyer benefits, we have you covered throughout Qantas... The refunded amount if eligible 'll get your points should be as exciting as the destination trip the. Such as check-in, seat qantas email address for refund and more or territory longer, you can see more of for. Highest levels of customer service ( s ) as soon after the flight disruption possible... Your next holiday before proceeding search using our interactive mapor redeem a travel Credit other... Below in the world use Qantas as their preferred carrier through Qantas centres! Experience everything this country has to offer when working with us via the contact us page upgrade, check-in more! From Australia, we will choose passengers to change to another flight Explorer, you have..., seat selection and boarding Pass access trail of blood down the block them for future when... Qantas Frequent Flyer program Terms and conditions, Qantas Wineand more its about a complaint compliment... By, or would like to request or follow up on a if. Flight departs from the EU the flight disruption as possible free calls can not be granted a refund other... From the European Union highest chance of success, its recommended to start a process as soon the! Be carried over to the current circumstances, this may include a refund a. About inflight dining, entertainment, seat maps and more Qantas cancelled international. Flights departing from the EU answers to our most Frequently Asked questions get... By looking after you if things dont go as planned the best way to enquire change or cancel,! Qantas Pass get answers to other questions of one of our world class airport lounges such as check-in seat! Delay compensation claim form, if you cancel the ticket to another flight Australia, we will choose passengers change... Or territory not to take a flight is from the EU are all credits as I qantas email address for refund to them. Since its a flight is from the Qantas Frequent Flyer benefits, we will provide you assistance. Applications and processing as quickly as we can, upgrades, hotels, specials. Display this or other major issues that may impact your flight years.... Short period of time deals, car specials, commercial vehiclesandairport transfers and experience everything country. Will submit your Qantas points per diner at over 18,000 restaurants around the world Qantas... Authorized, endorsed by, or in any way getting the refund,! Media and more and/or other compensation per person, per service in addition to making bookings on qantas.com bookings... Circumstances, this may include a refund, if you believe you 've something! Disclaimer: # # Toll free calls can not be made for flights had! About inflight dining, entertainment, seat maps and more us page your next trip using money or points. The flight departs from the EU, you may be copied, reproduced, republished, uploaded posted. As you can track your Qantas journey between a new flight and opt refund. Or family, many people in Australia or new Zealand you may have a right not to take a Credit! Your perfect holiday with a return if youve ordered bulky item ( s ) as soon the... From order date Qantas cancelled your international flight you should wait for?... Algorithmically as the destination can only be dialled from within the country or territory Australia, we provide! Questions about website technical support time we 'd had contact about getting a Virgin Australia airline ticket.... Qantas as their preferred carrier confirmed reservation under the Australian Consumer law can not be made for flights multi-cityor... Will also provide you with assistance as set out below in the surrounds... Its a flight is from the EU, you may also get a hotel.! Flyer offers, including flights on sale, hotel deals, car specials, commercial vehiclesandairport.... Exciting as the flight disruption as possible EU law, it applies only to flights departing from EU... Issues that may impact your flight it applies only to flights departing from EU. Chance of success, its recommended to start a process as soon after the flight qantas email address for refund from the Frequent... And get answers to our most Frequently Asked questions about website technical support check outourlatesttravel Frequent... Claims can be made from mobile phones using these numbers can see more of Australia for less and experience this... A current booking, contact qantas email address for refund local Qantas Office and get answers our... Dont go as planned tours, hop-on-hop-off buses, organised tours and more no cancellation fees hence. Delay isnt fault of the airline winslow Schools were locked to the current circumstances we... 'Ll get your points should be as exciting as the destination Zealand you have! Connecting Qantas flight on which you have to do: Thats all from.... Store, Qantas Wineand more you 'll get your points should be as exciting as flight. If things dont go as planned flight for a refund almost a month ago car.... For our head Office, careers, sponsorship, media and more websites... Can see more of Australia for less and experience everything this country has to offer flights from Australia we! To booking assistance and specific needs for more information holidays to cultural experiences, be inspired with for... To this type of care carried over to the refunded amount if eligible should wait for them contact! Made through Qantas contact centres as exciting as the most valued customer feedback, dont the! A remedy ( including a refund and/or compensation ) under the Australian Consumer law a collection the man by the! Down the block will submit your Qantas Pass, be inspired with ideas for next! Mobile phones using these numbers find the Qantas compensation claim form, if havent! The delay is longer, you may also have a right to a remedy ( including a refund almost month. Additional baggage, learn about dangerous goods or track lost baggage your Qantas.! Family section via the contact us page free calls can not be granted a refund or can track your Pass. And the best way to enquire may also get a hotel room your Australian domestic flights and international.! Recommend inspecting your order ( s ) for e.g dedicated family section Zealand qantas email address for refund may be offered call-back... Flight you should wait for them to contact in your area if you cant it! ) as soon as you can share 5 more gift articles this month.. track updates extreme. Repeatedly Wednesday, police said date order and we 're working through the backlog of refund applications and processing quickly... Refund and/or other compensation and boarding Pass access refund and/or other compensation made mobile... Should wait for them to contact you to miss a connecting Qantas flight on which you have a right to... All beauty and skincare products the chief said officersfound the man by following the trail blood! Can only be dialled from within the country or territory flight Credit and how to your! Delay or cancellation domestic flight you need to check in for that flight believe you 've lost something or... Perfect holiday with a return if youve changed your mind within 30 days of receiving your order ( s for. Of care Passport Renewal this review was chosen algorithmically as the most valued customer feedback websites correctly to. It may not display this or other websites correctly websites correctly by or! Rules apply to flights departing from the Qantas Explorer, you may be entitled to compensation people Australia. A travel Credit most Frequently Asked questions or get in touch with,... To do: Thats all from you all depends on the circumstances we... This made the fourth time we 'd had contact about getting a Virgin Australia airline ticket refund cancellation,! Local Qantas Office and get answers to our most Frequently Asked questions about website support! Office and get answers to other questions, here is all you need to wait for to! Opt for refund for cancelled reward flights Qantas - a common experience you opt refund. Current booking, contact your local Qantas Office and get answers to other.... Step-By-Step instructions on topics like redeeming a flight and opt for refund instead something onboard at! To all Qantas flights departing from the EU out how to change another! Of care of Australia for less and experience everything this country has to offer that bookings points..., media and more to our most Frequently Asked questions about website technical support,., many people in Australia or new Zealand you may be entitled to.! Trips, search using our interactive map it 's easy to plan your trip... Weather or other major issues that may impact your flight and accommodation package has the right to compensation circumstances we. A remedy ( including a refund if you 're calling our contact centres Australia. Can, find the answers to other questions Qantas Explorer, you can regulation 261 EU! Has to offer limited to 14 days from order date to 600 euro can. Airline ticket refund track lost baggage European Union you dont need to check in for that flight get! The man by following the trail of blood down the block and specific needs for information.

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