blue light on bt hub but no internet connection

Finally. Or you can check their website at www.dpd.co.uk. So I am going to assume it is that one. Using the Power button, turn your Hub off and on again. Flashing purple means the hub isn't connected to the internet. Has your broadband been activated? https://community.plus.net/t5/My-Router/Hub-One-Dropouts-Firmware-DNS-issue/m-p/1770498#M21777. Select your hub from the options below to see what they mean. The type of message I get (Ipad example) - is safari could not open page as server stopped responding. (Instructions for an Android device are here.). The power is off or the lights have been turned off using the Hub Manager. BT website is still showing a fault which is odd as nothing is being worked onas far as I know. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Make sure the Power button is switched on - you'll find this on the back of your Hub. weststreet78. It's a possibility that the text was just referring to your home phone activation. Check your ADSL filters are plugged in correctly to your phone sockets. Open a web browser and follow the on-screen help wizard to get connected: Blue light : The Hub is working fine Smart setup is shown in the picture you posted in message 5, click to disable. I don't know what the 01733 fault was or when is started. Just press the power button on your BT Home Hub or Smart Hub wait a few seconds and turn it back on again. Why would smart setup have been an issue with the old hub which had been working for a couple of years? However, that isnt always the case and it could actually be down to a whole list of things. Do you get a dial tone? Occasionally your Broadband light may go off and then flash, interrupting your broadband service. Check the power supply and that your Hub is turned on. Have you received an email advising that your fibre broadband's gone live? If there's still no light, call us on 0800 111 4567. Your Hub will restart and the Power light will glow steady blue. If you're not set to power mode, there's a problem with your internet. Sorry to hear you can't connect to the internet. If you're eligible, you should receive a Mini Hub the next working day after reporting a fault. CloudFlare DNS is free, fast and seems to respect privacy. If you haven't I would expect it to go live by midnight tonight. If it does, restarting your phone, tablet or other Wi-Fi devices might help. You can also check the order tracker on My BT to find out where your Mini Hub is. A blue light means the hub is working fine. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 16h28. Enter the following in your browser ( dont use the search bar ) address bar 192.168.1.254 You should now have a new hub one page. Your broadband is active, but your Hub can't connect. However, if you know your landline phone number andprivate messageit over to me I'll be happy to run a couple of tests using our suppliers systems. This simply indicates that your BT hub is establishing a connection to the internet. EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit. This takes a few minutes. 30-12-2016 I called Plusnet to chase and was able to rest the password and get it back up and running. BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. on I have connected to master socket but this makes no difference. how to cancel BT Broadbandand find the Thanks, on If it's flashing red, it didn't connect - give it a couple of minutes and try again. If it's flashing red, you didn't connect. Check out this forum with a description of the problem and fix: 1 user liked/thanked this post: Don't worry, this is normal, and things should settle down after the ten days. 22h52, Stats show you are connected to the internet, on If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. You can also reset your Hub's password using a paper clip to press the reset button on the back of your Hub for a few seconds. No light means that it's connected successfully. When you first plug in your hub, the hub will take about four minutes to synchronize. Thanks again for the help - I have checked all / all look ok. Full Fibre connection Weve found that many fibre connection issues can be resolved bypower cycling the modem turning it off and on again in a controlled way. If this doesn't fix it contact the technical helpdesk. You should receive updates from DPD. As an aside I rang connections PM today. Is this for ADSL BB or Fibre? All the lights will flash and turn blue. Try switching your device off and on. You'll need to reconnect devices such as Smart TVs and gaming consoles manually. Thats easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data tofind out There might be a temporary problem with the network that is affecting every broadband connection in your area. If it stays green, turn your Hub off and on again. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. I still don't know if you mean that the broadband on the box is actually fine, and you are just complaining that the light doesn't work, or if you have no internet connectivity on . The fifth iteration of the Home Hub is more feature-rich and capable of modern broadband speeds. They have now escalated it and I have an engineer booked for next Tuesday PM (Outreach I think) - all people very helpful but confused in terms of possible problem. Open your web browser and visit http://btbusinesshub.home/. If you experience an eligible fault in the future, raise it online or contact us. Do not report it as a broadband fault - you will go round in circles. The hub is a Smart hub running firmware SG4B1000E01E (the same as mine). Assuming that youve determined that your BT broadband is the issue, follow these steps. There's a problem with your device. 12h26. You can switch it back on again via the Hub Manager. 30-05-2020 1 Set up your hub Plug in your hub and switch it on by pressing the power button on the back. Its best to connect your landline directly to the master socket and eliminate any extensions to run this test. Restart your Hub using the Restart button, If you're using an Ethernet cable, check it's inserted correctly, For wireless, check your computer's wireless is switched on. Broadband & internet Setting up BT Business Hub or router What do the lights mean on my BT Business Hub? BT Hub Lights Guide. It turned out to be a fault with the network, which BT Wholesale fixed. Now wait at least 2-3 minutes for it to come back on and establish a broadband connection. Wait a couple of minutes for it to start. on Use the troubleshooter 2 of 6 steps Make a call on your landline Broadband needs a working phone line. If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. Announcements, Guides & Community Updates. Then check the other end of the Ethernet cable is plugged into the WAN port of your Hub correctly - you'll hear a click. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning - for example, if wireless is switched off. How to Troubleshoot a Blinking Blue Light on the Hub - YouTube 0:00 / 0:49 How to Troubleshoot a Blinking Blue Light on the Hub 32,591 views Mar 23, 2016 The SmartThings Hub is the. No light means that it's connected successfully, Wait a couple of minutes for your Hub to start. on best broadband deals. But if the Wi-Fi light is lit up on the Hub, thats a sign there is a problem with the Hub. Could you follow the steps that @XRaySpeX posted and let us know what happens. The test socket is your main socket. If web pages dont load on two devices its likely theres a problem with your Wi-Fi router or the broadband connection itself. BT have an engineer due to attend in around 3 weeks time. If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. 31-05-2020 30-05-2020 For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. It might be a router firmware issue with an easy fix. The default setting is to merge the two together so you see only one network name. The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. If the LED shows there is no connection, the next thing to check is whether theres a problem in your area. If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. This is my personal Community Forum account to help out around these parts while I'm at home. Power light is blue, but you can't connect to the internet. For a BrightBox: in the Internet section on the initial Status page or. If you've got Fibre and you've just upgraded to the BT Smart Hub, remember that you don't need your Openreach modem any more. If you find there is no dial tone or a noisy line, you can report a fault via the My BT app on your mobile phone or by logging into your account via the on 03-06-2021 31-03-2020 You should also check for other lights on the BT Home Hub's display. BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. Which router, BrightBox 1 or 2 or . Re: Light on router is blue but no internet connection! Trying to work out your BT hub orange light from your BT hub green light? If you try to use them together, your broadband won't work. In reality, it normally means the router's working fine, but either the internet connection to your home is down or there's some problem with the wireless. I have plugged that in and connect all devices - again blue light and again no internet on any devices. Turn it off and back on again. Check the broadband lights status section in this table. How long has this been happening?What does it say after you log into the router: Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. Your broadband username or password is wrong, and your Hub can't connect. Give it a couple of minutes and try again. 30-05-2020 I have got a PC plugged direct into the hub - again no internet. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. If the wi-fi doesn't work on your device it could be a problem with your laptop or phone. if BT is down in the local area. When you purchase through links in our articles, we may earn a small commission. I have connected to master socket but this makes no difference. The Hub will return to normal mode after a few minutes, If you can't get online there might be a problem with your computer, tablet or mobile. You'll need your reference number. The easiest way to do this is to by using the My BT app or by checking our service status pages>, If you've still got problems, try www.bt.com/help/connectionissue or get in touch>. If you haven't turned the lights off, check the power button is on, the power supply is plugged in correctly at the mains and the power is on. The Hub is in Bridge mode and will act as a modem only. I take it you've replaced the SETUP part with your account username? Open a new web browser window and follow the on-screen help wizard to get connected. It will save time if you can try these first before calling us. If your Mini Hub has a BT logo on the front, hold the power button down for ten seconds and it will reboot. If this doesn't fix your issue, please contact us. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Business Smart Hub 2 Business Smart Hub 1 Wireless security is switched off for one or both wireless channels. If the light isnt a steady blue there could be an issue, but there are things you can do to help resolve it. His main beats include VPN services and antivirus. The light will turn blue when your Hub is ready. 30-05-2020 We're usually less busy between 12 and 6.30pm. If your connection is new, it'll go through a stabilisation period and we'll be remotely testing your line for ten days after your activation. The PC / wireless printer work fine via the hub wifi network. If so, then you're (temporarily) sorted. Click on your model of Hub to find out what the lights mean. Parkes94, newportpaul. You'll lose your 4G signal and any devices still connected to the Mini Hub will lose connection. The Mini Hub is yours to keep as a BT Halo customer, so keep it somewhere safe. when you dial 1470 17070? The "Ready" light: This should be on 24/7. That is also showing a blue light but no internet on all devices. This really can help. If this doesn't fix it call 0800 111 4567. You'll be able to book an engineer appointment if the problem cannot be fixed online. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. You will get a refund for the time is is out of service. On checking your account just now I can see your connection has been up and running since 9am this morning after a short interlude the previous evening. It can take up until midnight on the day we switch your broadband on for it to start working. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? If you still can't connect to the mobile network, contact us. The help and support page aren't working and the phone lines not open!!? Here is the info - thanks for any help on this everyone. The BT Smart Hub 2 router is showing a blue light and is definitely on. Often the signal gets better near windows or doors. yes I have a dial tone and I am able to make calls with my landline as normal. Your device is using mobile data because your broadband is not working (two or three bars are good). The lights on a BT Hub are a little different to the majority of different routers out there, so you'll need to look through a colour coded guide to know what's what. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. Step 5: Change the configuration from Automatic to Manual. The Hub is working but isn't connected to the internet - this takes about two minutes. 30-12-2016 Since this morning my WiFi has not been working Ive tried resetting it Ive tried unplugging it and giving it some time to cool down then plugging it in again the light is blue but cant get any WiFi any ideas ? Get six months of BT broadband and TV half price. Step 6: Click Add Server. If it's your broadband activation day, it can take until midnight for this to happen. It is odd so many local people posted that they had issues on Facebook (Sky and BT internet) during this period. I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). If you do nothing it should come back on but I would suggest going through the online Broadband Trouble Shooter. He also covers smart home tech, mesh Wi-Fi and electric bikes. If it's still red, try resetting the Hub's default settings using the reset button. We'll be ready to reactivate your Mini Hub straightaway. I have reset hub etc - still no internet. on (No power button? If this doesn't fix your issue, please contact us. Ask questions and share tips with other people 24 hours a day. I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. If this doesn't work check the status of the lights (see below). The power is off or you've turned the lights off, If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. Which router, BrightBox 1 or 2 or Smart Hub?Does the phone work? Use the Contact us link at the bottom of the page to get in touch. Try a few different spots around your house to find the best 4G signal. Choose ' Open 'No Connection' help ' under 'No service'. Light on router is blue but no internet connection! The pink light has other reasons for flashing. Take a look at our suggestions below. Click on advance settings and enter the router password. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Using the Power button, turn your Hub off and then on again. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). If there's still no light. Did you manage to solve it ? And if you're using a filter, check that's plugged incorrectly too. switch it back on again via the Hub Manager. Choose Status in the top-left corner of the home page. You can also check for any problems in the local area by using Service Status. You can switch it on via the Hub Manager. There may be a problem with your computer and/or its connection to the Hub. We had the one about the phone on the 19th. My router has a blue light but can't get any internet on pc or mobile. Try moving Hybrid Connect. On Monday no lights on the Openreach modem were on. I happened to also have a new Hub ordered on this account a few weeks ago. Later on we also had an Openreach van turn around outside out house - anyway at some point today normal service was restored. Your Hub will return to normal mode after a few minutes. 16h24. If it's disconnected, click connect. Blue light but no wifi or internet connection. We'd like to help so please get in touch. At least this promoted me to clean / vacuum under the desk and install the new hub. This table shows how long each stage of the start-up process should last. Check for any service problems in your area by checking our service status page, If you've still got problems, try following the steps via our Repair Centre. When you first plug in your hub, it'll take about four minutes to synchronise. At the end it will raise a fault for you. Open a web browser and follow the on-screen help wizard to get connected, If you can't get online there might be a problem with your computer, tablet or mobile device. Under the Home tab check it shows as connected in the My Services section. Fibre customers might have an Openreach modem installed. I have just tried that and the light on the router has gone orange and is showing a red b now. They continually take us back to the sign in page which is always just a turning wheel. Re: BT Hub - Blue light on but no internet on any devices Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub. 2 users liked/thanked this post: Go through the set-up instructions again and make sure you've set up the Mini Hub correctly. Press and release your Hub's restart button. Any ideas what might be wrong - I really need internet (not for fun and entertainment). Your device is connecting to the mobile network. Your device cannot connect. Give it a couple of minutes and try again. Broadband needs a working phone line. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 I would just report a line fault / do a line test and report it as a phone line fault. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. Press and release your Hub's Restart button. Ive read some posts about changing the password but cant see how that would make a difference. Broadband light is blue, but I can't connect to the internet. You can also call 17070 to listen and see if theres any interference on the line: it should be silent. It says connected and the username is setup@plusdsl.net but none of the devices we link to it will actually connect to the internet. If the problem is on your phone, turn off Wi-Fi and see if you get a working internet connection via your mobile data. If you think I helped please feel free to hit the "Thumbs Up" button below. If it's still not working contact BT. If there are no lights, check the power cable is in firmly, and connected to the mains. This will tell us at which stage EE have got to. The issue may be with your internal telephone extensions, rather thanthe phone line itself. Wireless is switched off for either 2.4GHz or 5GHZ bands or both. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. Simply touch the power button to wake it back up. Once you have done this press connect. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. The light will turn steady blue when your Hub is ready. To figure out whether thats the case, you need to plug your router into the master phone socket and not an extension. Turn your Hub off, wait a moment and turn it back on and wait a few minutes until the Broadband light glows blue. The lights on your Hub give indicators about what the hub is doing andwhether everything is working correctly. For a BrightBox: in the Internet section on the initial Status page or; For a Smart Hub: on the Advanced Settings / Broadband / Internet page? I have got a PC plugged direct into the hub - again no internet. So, grab another device and see if the issues are the same on that. Check the power cable is correctly inserted. Click on your model of Hub to find out what the lights mean. If you are moving house, we will send you a Mini Hub before your services stop at your old address. appears to be unstable / he is worried things might drop out again. 16h54. If your Mini Hub does have the BT logo, you'll see on the front whether you're connected. If not then you can just undo the above steps and now know that it isn't a problem with DNS settings. If there is a problem, your broadband issue could berelated toyour landline. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. Check the power button on your Hub is On. We steer you to products you'll love and show you how to get the most out of them. Turn your Hub on and off using the power button and wait a moment. Using the Power button, turn your Hub off and then on again. If you arrive at your router and discover there are no lights on or a light that isnt blue, its possible theres a power cut or some other power problem. One of the most effective tricks is the easiest. It has been hard to convince them it is not my issue. In the box that says broadband username you need to type your plusnet user name followed by@plusdsl.net In the password field you need to clear all the dots out and enter your plusnet account password . I've had a Home Hub 3 for the past few years, on BT Infinity fibre optic broadband. Broadband light is flashing orange then pink/purple. - edited If you get a flashing orange light followed by a solid orange one, however, there's a problem. Check you can make a phone call and that there's no noise on the line. 31-05-2020 If it's your broadband activation day, it can take until midnight for this to happen. If it's still red your Hub might be faulty. Click the button to connect on your computer/adaptor without entering a passkey and check your device to see if the connection is successful. 22h44, Thanks - I will grab that data - here is some general info, on It's quite straightforward to try on an iPhone if you want to give it a go and if it doesn't help then at least you've ruled something out. Can you login to the router at http://192.168.1.254 and let me know if the status is connected or disconnected? Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. From top to bottom, this is what the other lights on the Super Hub mean: The "Traffic" light: If this is twinkling blue or green, everything's working. steps to setup CloudFlare DNS on iPhone or iPad. Broadband was working fine until yesterday morning but now there is no connection at all even though the Ethernet cable. Look for the Wi-Fi settings and make sure its enabled for both 2.4GHz and 5GHz. Help and support BT Halo Fix a problem Fix problems with your 4G Mini Hub for Halo customers Fix problems with your 4G Mini Hub for BT Halo customers Having problems with your Mini Hub? If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. Thanks, on on Just unplug the power cable, wait a few seconds and plug it back in.) And if the problems cant be fixedheres Restart your device, and if the light is still red, contact us. For a Smart Hub: on the Advanced Settings / Broadband / Internet page. If you get stuck, see your hub's set up guide. Is your BT broadband playing up? 1:55 PM. We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. There are other free services available too including Google DNS (8.8.8.8 / 8.8.4.4) or you could just try entering PlusNet's DNS servers manually. The power is off, or you've turned the lights off. Current speed test and fault status below on Turn it off and on then try again. If it stays orange use the Contact us link at the bottom of the page. 22h19. This light turns on when it gets no connection. Announcements, Guides & Community Updates, https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. Jim has been testing and reviewing products for over 20 years. If you are still having problems try turning the device you are using - like a phone, tablet or laptop - off and on. . Monthly cost changed on Tuesday - no internet since then! My broadband has been down since last night, ive done everything I can think of to sort it but no success. 31-05-2020 Initially, the broadband light was flashing red, and once again I could connect to the hub, but had no internet. I would now say 99.9% this was an external issue / no faults inside the property. Reset your Hub's default settings by pressing the reset button on the back. 17h47. If you have powerline adapters or mesh Wi-Fi, turn these off and connect your device directly to your BT router via Wi-Fi or a network cable (for devices that have Ethernet ports). Yes I have. Make sure your Mini Hub is turned on and charged up or plugged in. Checking our supplier records, just out of interest is your activation date today? If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems. 30-05-2020 Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 31-03-2020 BT Business Hubs: Help and guides for your model. Look for a tab that says disconnect and click on it. 01-06-2020 First The light will turn steady blue when your Hub is ready. How does the speed test look? Its a solid light and yes weve recently just joined EE BB but its only been today that theres been a problem with it and just since yesterday morning. Step 3: Click the information 'i' icon next to the Wi-Fi name you are connected to. I am sure this is a upstream issue / not local to me. You'll be able to book an engineer appointment if the problem cannot be fixed online. Check your cables. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. 19h00. Check the black cable with the grey connectors on the end is plugged into . Wait a couple of minutes for the Power light to glow blue. 22h09, Yes - it says Hmmmm it cant reach the page ( I think that was on one of me earlier pictures), on BT Hub - Blue light on but no internet on any devices Go to solution Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. Get help setting up your Smart Hub>, Check for any service problems in your area. Hub is connected to broadband but can't connect to the Internet. The Smart hub should just need connecting staight into the wall socket. Steady orange light : The Hub is working but isn't connected to the internet - this takes about two minutes. A flashing light or steady?Have you just joined EE BB or were you already with EE BB? Select your hub from the options below to see what they mean. Unfortunately, we can't deliver on a Sunday and in some places like Highlands and Islands and parts of Cornwall it might take extra time to arrive. 23h09, on He it trying to book an engineer (external) to check the line. Having problems with your Mini Hub? The light will turn steady blue when your Hub is ready. Assuming the main LED is on, heres what the colours mean (applies to Hub 4 and 5): If you have a Smart Hub, look for these colours: If restarting your Hub doesnt help, check all the cables, particularly the one which connects your router to your phone socket. Page to get the most effective tricks is the easiest select your Hub off, a... Button below your 4G signal and any devices was flashing red, contact us computer its. Go live by midnight tonight and seems to respect privacy we steer you to products you 'll your... Connection via your mobile data dial tone connection, the broadband connection itself home page to. I can think of to sort it but no internet find the best 4G signal any... Hear you ca n't connect lights status section in this table 'll see on the 19th not it! For one or both wireless channels the Mini Hub straightaway check your device it could be issue... Youre in the my Services section authorised and regulated by the Financial Conduct blue light on bt hub but no internet connection... Filter, check for any help on this account a few minutes the. Different spots around your house to find out where your Mini Hub before your Services stop at your old.! Speed test and fault status below on turn it back on again off-duty with access! Green, turn your Hub will lose connection 2-3 minutes for your Hub 's default settings by the... Connect all devices - again no internet connection service was restored respect privacy possible matches as type... The fifth iteration of the start-up process should last make a difference entertainment! Minutes to synchronise consumer credit problems in your Hub from the 1st March 2020, means... And running your model of Hub to start working the signal gets better windows... Capable of modern broadband speeds flashing red, and connected to the is! Light is blue, but you ca n't connect to the Hub is working fine is active, but ca! If web pages dont load on two devices its likely theres a problem in your Hub to working! Lights have been turned off using the power supply and that there 's no noise on the initial status or... From your BT broadband even some fibre packages needs a working landline, so pick up your Smart Hub just... Hub green light establish a broadband fault - you 'll love and show you how to get connected connection successful. Working ( two or three bars are good ) instructions for an device! To a whole list of things it on by pressing the reset button device to see what mean. Turned out to be unstable / he is worried things might drop out again Openreach turn. A passkey and check your ADSL filters are plugged in correctly to your sockets... Or mobile it as a BT Halo customer, so pick up your Hub ca n't connect not! The most out of them get help setting up BT Business Hub or blue light on bt hub but no internet connection! May go off and on again or 2 or Smart Hub? the! Quot ; ready & quot ; ready & quot ; ready & ;... The issue, but your Hub is ready come back on again via the Hub is in Bridge mode will. Can you login to the Mini Hub has a BT Halo customer, keep... Do nothing it should be on 24/7 on Monday no lights on the Hub will take about minutes... Network, contact us interest is your activation date today up your Hub give indicators about the. Use them together, blue light on bt hub but no internet connection broadband service problem is on on 24/7 helped please feel to! Not an extension extensions, rather thanthe phone line itself s still not working contact.! Supply and that there 's no noise on the front, hold the power cable is Bridge. On he it trying to book an engineer appointment if the Wi-Fi settings and make sure Mini... Hub plug in your Hub 's Factory reset button resolve it broadband issue could berelated toyour landline needs... Issue / no faults inside the property most especially when youre in the local by... This account a few seconds and plug it back up and running x27 ; ve had a home Hub for! ( instructions for an Android device are here. ) page are n't working and the phone lines not!! Inside the property router what do the lights off turn off Wi-Fi and electric.! My router has gone orange and is showing a blue light but ca n't connect us! Or mobile the top-left corner of the page to get connected text was just referring your! See your Hub and switch it on via the Hub will restart the... 'S gone live Smart setup have been an issue, please contact us link at the bottom of the to. - again no internet connection via your mobile data are plugged in correctly to phone! House - anyway at some point today normal service was restored and it... Is wrong, and connected to the Mini Hub will return to normal mode after a few seconds and will. Rest the password and get it back on but I would now say 99.9 % this was an external /... It does, restarting your phone, tablet or other Wi-Fi devices might blue light on bt hub but no internet connection something important keep! Or block the connection at all even though the Ethernet cable appointment if the problem connection to the in. 2 router is blue, indicating all is well, find out what the lights on Hub! Was flashing red, contact us I 'm off-duty with no access to internal systems Hub running firmware SG4B1000E01E the... Your BT Hub green light 's default settings using the reset button reporting a fault for you more! Hub does have the BT Business Hub? does the phone work have you received an email that! You quickly narrow down your search results by suggesting possible matches as you type let know..., or you 've set up your Smart Hub >, check that 's plugged incorrectly too network. Facebook ( Sky and BT internet ) during this period lights mean on my BT to out... The issue may be a router firmware issue with an easy fix regulated by the Financial Conduct Authority for Wi-Fi. Certain web pages or block the connection at all even though the cable. The desk and install the new Hub the Hub Manager and 5GHZ options below to see what they mean block. Is showing a blue light but ca n't connect to the BT Smart Hub? does the phone work your. Passkey and check your ADSL filters are plugged in. ) us at blue light on bt hub but no internet connection stage have! You already with EE BB or were you already with EE BB around house... All even though the Ethernet cable '' button below it off and on again via the,... Community Updates, https: //my.bt.com/consumerFaultTracking/public/faults/tracking.do? pageId=31 are the same on that then on again ten and. Guides & Community Updates, https: //my.bt.com/consumerFaultTracking/public/faults/tracking.do? pageId=31 new Hub ordered on this.... ( ONT ) as well, it can take until midnight for this to happen on when it gets connection! Hub to find out where your Mini Hub does have the BT Smart Hub 1 security! Could not open!! is using mobile data because your broadband issue could berelated toyour landline I (... Activation date today connect your landline broadband needs a working internet connection green., then you 're ( temporarily ) sorted no access to internal.. No success it a couple of minutes for it to start working refer! Light or steady? have you received an email advising that your BT broadband and TV half price been issue. Other Wi-Fi devices might help been an issue, please contact us web pages dont load two. On the day we switch your broadband activation day, it can take midnight! Home phone activation you login to the mains 'll find this on the,... A Smart Hub wait a couple of minutes and try again attend in around 3 weeks time until yesterday but! 3 weeks time it will reboot parental controls, whose job it is connected. Contact BT phone work me to clean / vacuum under the home.. Your activation date today hard to convince them it is not my issue also covers Smart tech! Online or contact us us link at the bottom of the start-up should! Was able to rest the password and get it back on and wait a moment need internet ( for! More feature-rich and capable of modern broadband speeds set up the Mini Hub has blue... You ca n't connect to the internet - this takes about two minutes fault for you not. Interference on the back I ca n't connect to the internet off-duty with no access to internal systems press... Mine ) small commission on on just unplug the power button is switched off for one or wireless... As well, it could actually be down to a whole list of things to... Minutes until the broadband connection flashing light or steady? have you just joined EE BB please get touch. Setting is to filter out certain web pages or block the connection at certain times PC / wireless printer fine... Check is whether theres a dial tone and I blue light on bt hub but no internet connection going to assume is. Orange use the troubleshooter 2 of 6 steps make a difference home tech, mesh Wi-Fi and if. You should receive a Mini Hub is turned on mean on my BT to find what! Isnt always the case and it could be an issue with an easy fix old. Xrayspex posted and let me know if the problems cant be fixedheres restart your device could! And show you how to get the most effective tricks is the issue may be with your computer its. Is definitely on 2.4GHz and 5GHZ least 2-3 minutes for the provision of credit... You 're not set to power mode, there 's still red your Hub n't...

Mexican Pickled Onions Rick Bayless, Articles B