unfair rating on mercari

yep, something is not right. To make it clear any illegal condition in a contract is a VOIDED CONTRACT! Mercari should have refunded you I think thats wrong if you asked the questions to the seller of what specific lens it is. Just got burned by the Mercari system. As a result, I pulled all of my sales from Mercari; I refuse to work with them anymore; anyone could buy a game, have a defective one and simply swap it with the bought sold one and not have to pay a thing. Any issues or concerns are met with a canned response. We're happy to help. Reach out to us. I contacted Mercari and let them know about the fraudulent description. Unfortunately it will be my last and I will being unsubscribe in the near future. Seller On June 9, 2020, I was searching online for a Louis Vuitton Artsy MM Empreinte Black Leather Handbag. I have an item I want to return for the reason it is not as described. Performance & security by Cloudflare. Mercari is indeed a safe and secure platform for credit cards as it processes all payments through fully secure, compliant, and rigorously audited payment systems that are recognized by financial regulators all over the world. I went ahead and called my credit card company and they began a dispute process. Sounds like Mercari fails to have a return clause process (that includes return labels with tracking and holding the buyers funds until the seller confirms their return). Please, I wont even collect from some of them because they are so nasty its not worth it. When listing an item, youll have to choose whether you want to ship on your own or let Mercari handle shipping for you. And they said yes it would fit yours. I purchased an item that was damaged beyond repair. This is fraud and theft protected by a big platform. AND I WILL MAKE SURE PEOPLE KNOW ABOUT THEIR BUSINESS PRACTICES. To make a long story short, mercari cancel my item. Therefore, it is recommended to purchase from sellers who have earned all of the following badges: Lastly, check whether the sellers profile is verified and how long he or she has been on Mercari. I guess I got lucky with my first 20 purchases. Some buyers on there think theyre so entitled! The bad thing is this seller had over 50 completed transactions with fairly good feedback. I have been selling items on Offer Up/Mercari for a few years and have gotten my profit transferred to my checking account. Mercari fucked me over I had proof I was sold fraud shit and they just laughed and walked away with my money. This does not hold true in my three purchases on Mercari @ least in regard to Mercari withdrawing funds from PayPal. Then four days later, the seller Walker cancelled the purchase. How is anyone too professional? However, there is no guarantee that the people buying and selling on it are also legitimate which means you must verify the buyer or seller before dealing. It does not reflect poorly on the seller who did not provide the product. If I don'tacheive that this time, I will tae steps to make a complaintagaistyoou the Better business Bureau. Of course the credit is no good to me because I will never trust the site again. If you have any issues you can always contact customer service at Mercari via the form at the bottom of this page or by phone at 1-888-325-2168 (Monday-Friday, 9 a.m.-5 p.m. PT). Short story is Mercaris customer support, especially for a buyer, has got worse over time. I am starting to think its a site even worse than ebay! They say it s being reviewed. Have you ever gotten a low rating for something unfair or stupid? Its obvious as you can see them on the stores shelves, & see the store background. Happened to me too. At the cost of those of us that have not stood up and challenged them. Bought 2 computers. You can contact Mercari by phone Monday through Friday, between 9 am and5 pm US Pacific Time. Press question mark to learn the rest of the keyboard shortcuts. The worst. Thieves! In the last 5 years, I sold and bought on both eBay and Mercari. 1st time ordering and the last. 2 stars. Although its a legit platform, there are definitely possibilities of getting scammed by sellers and buyers on Mercari.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-box-4','ezslot_1',131,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-box-4-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-box-4','ezslot_2',131,'0','1'])};__ez_fad_position('div-gpt-ad-ecomsay_com-box-4-0_1'); .box-4-multi-131{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}. John said there were photos, but the seller neglected to show photos of the holes, OR tell them about them so they could decide what to do. Only buy from seller have all 5 stars review at least a few review You can also call eBay's toll-free customer support number: 866-540-3229. This website is using a security service to protect itself from online attacks. THAT is outrageous to buy something and NOT have the customer service to make it right. Cloudflare Ray ID: 7a198f8989c639af Mercari has a very unfair ratings system and now has refused to remove unwarranted and bad reviews. Mercari itself is not a scam. Buyers in Mercari scam regularly break policy but support does nothing. Until then, Mercari holds the sellers payment but if the buyer fails to confirm the order within 3 days of delivery, Mercari will release the payment to the seller. Help Center is TRASH. ', Press J to jump to the feed. Never used Mecari but had two fraudulent items charged to my card. Create an account to follow your favorite communities and start taking part in conversations. After logging in you can close it and return to this page. Received a response a day later saying they would check into it. ask seller about it, gives a new tracking number, still doesnt work ect ect. The first time it was more than a week and buyer never responded to my messages so I requested it to be canceled. Posted at 01:41h . However, if you choose Mercari prepaid labels then youll get the tracking details from them straight to your inbox with tracking on the app and web included and you can provide those details to the buyer. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. I think of her as a unprofessional seller who didnt disclose in discription the wear and tear on the handles. Apart from that, accurately describe your item thoroughly in the description and let the shopper know exactly what theyre purchasing. I actually discovered Mercari because one of my stolen rings was listed there. Can they ever accidentally authenticate a fake bag? My lasted is August 2022. This is ridiculous. So much confidence in technology is sickening. Ill definitely stay away from this site due to everyones feedback. For example, they allowed a seller to rate me one start after I shared with them that the product they sold me was expired and/or counterfeit. Direct deposit is free if your transfer amount is over $10. Only EBay was willing to cooperate on ANY level. For anyone thinking about selling on Mercari, proceed with caution. This is the WORST customer service I have ever seen. Mercari's Help Center has all the answers you need about buying and selling on our mobile marketplace app. Mercari is your marketplace. 02/12/2023. I have the know how and they owe me $69 I am no victim and never will be. . Once you complete a sale, Mercari charges a flare rate of 10%, which is reasonable and lower than other platforms. Mercari failed to protect buyers despite what they claim. Did you check the seller reviews and description before buying? is the faulty one and refused to refund me the total amount of $28.32, This is my transaction below. That goes both way. 'In honor of imnotlegolas for starting this subreddit. $2 fee for Instant Pay. I am bringing class action, please join in. Transaction And to help you prevent other potential issues, you must read their marketplace guidelines and policies as well which well discuss after covering tips. 2. Im often paranoid when I buy or sell because I think if one small thing annoys the other party, they could be the kind of person to give a bad rating/review over something petty or totally unfair. They wanted photos from every possible angle within 24 hrs! EXACTLY. Mercari is NOT a safe place to buy. I have done NOTHING wrong! Let me know what items you wanna sell? They gave me 4 stars for not sending it fast enough. Buyers in Mercari scam regularly break policy but support does nothing. Please refund my money back to my credit card ending in #7291. Verified. 4 days is super fast to get something! Ugh, I'm sorry for that. I do not have another account. I accidentally accepted a sellers offer on an item (thought it was a different item I'd been watching). Their policy lies. However, both sellers and buyers should carefully read their marketplace guidelines and policies as well to prevent other potential issues. Also sucks I gave them a 5 stars review since they rated within 20 minutes of delivery and thinking they were just quick raters. They have ZERO support. This was my first time using the website for a purchase. Instead, my account was deleted in the middle of the night on a Friday. At first glance, you might think youre getting a great deal, but youre probably looking at a scam. Buyers get . So far, I have been happy with my purchases. Really? Mercari is generally safe but it is not completely risk-free. Incredibly Ridiculous! so i packed it up and dropped it in a USPS box on sunday night. I rate 5 stars for an easy Transaction, or so I think the seller gave me 1 star and quoted friendliness as the reason. I would have sold it locally even for higher price. Ended up buying one of my stolen necklaces from that seller. In the event that the seller accepts the buyers return request then the buyer will have to return the item to the seller within 3 days of approval. I have the legal right to do so, although Mercari tries to say different in their contract. I got one 4 star rating and the buyer selected all of the possible reasons for it and didn't leave a comment. And it was not cheap. 12 votes, 20 comments. Mercari executives including John Langerling are millionaires! So, the answer to your question is that you can pay for items during checkout with PayPal but you cant get paid with it. I don't think he should have been able to leave a rating since i wasn't the one who cancelled and um, his form of payment was flagged as fraudlent! Hopefully never I hate the blind rating system, it shields people from accountability for leaving bad ratings. Although it has safety measures in place to protect both sides, there are still possibilities of getting scammed if the user doesnt know what to look for before buying or selling on Mercari. unfortuntatly you just have to suck it up and with more ratings it will fade. {"crumbs":[{"url":"/phone-number","label":"Phone Numbers"},{"url":"https://gethuman.com/phone-number/Mercari","label":"Mercari"},{"url":"https://gethuman.com/issue . Then they blocked me. I recently sold one worth $50 and went and shipped the item. I sold on Mercari 24 years ago. New 6Motorola LCD screen photo frame Dont ever buy from this place buy from a legit marketplace! Maybe I'll try the same thing with BARD AI when it's available -- Dear Sundar Pichai, Desired outcome: However, it has buyer and seller protection in place to keep both parties protected but its your responsibility as well to keep in mind the tips I listed above as well as Mercaris guidelines and policies to avoid scams and other issues. Is this your company? Then Mercari said it was over their 3 day allowance for returns. What in the world does that mean? Join the 157 people who've already reviewed Item Mercari. Mercari itself is a reliable platform but the sellers/buyers on it might not be reliable. I informed Mercari, who sent me an email, late on a Friday night requesting photos from every possible angle. I still do not know if I will be reimbursed. If the seller agrees and Mercari confirms that the order hasnt shipped, youll get a refund. Service 642. But after the 3rd day of not hearing from a Buyer they will release the funds minus the fees to the seller. Thats why I let all purchases auto-rate. They don't care about the . I was rated down because I was too professional. Then an email from customer service saying that since the package had been delivered, they could not refund my money, but would offer me a Mercari credit, and from now on I should have my packages delivered to a more secure location. (San Francisco) Better Business Bureau and after reading the reviews and you go ahead and do business with this site you will deserve all the bad things that will happen to you. Secondly, both buyers and sellers should: It is important for buyers and sellers to treat each other with respect and honesty. It costs a lot of time and money. I had several back and forth emails with them but they would not grant me a refund. But by clicking the confirmation, that means the seller gets to keep your money WITHOUT shipping your product. I may have hit the buy button twice nobody to con contact I will contact pay pal, the automatic rate by Mercari is a problem.There are many things that can stop someone from asking for a refund within 3 days, including mistakes made when claiming something was delivered and time waiting for the seller to communicate.Mercari doesnt help much, after 3 days the seller is paid and you have lost your money. Its an unfair practice in my opinion. Start your review of Mercari. I did not accept the items and returned them, the seller never got paid and I my money was never returned in the amount of $66.02 using card number ending in #7291, this was a bundle sold by Gwingirl. They asked me to verify which I did giving them SSN. Mercari Just a heads-up. Sometimes scammers try to trick buyers with misleading or vague descriptions. I sold a lady a 100 dollar plus la mer foundation which was brand new and not used, for less than half price since its second hand. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. It is not a safe platform for buying. Please, let me know in the comments below. Sheridan Wyoming . Despite Mercari being a legitimate platform, this doesnt mean there are not any drawbacks and youre completely safe to buy or sell there. I went to customer service and essentially was shut down telling me there was nothing they could do. I have been swindled out of funds by buyers claiming issues with orders. I am a buyer and a seller. I now have to go through the process of rejected the charge on my credit card. Lol, 1 4-star, some guy who docked me for response time because I didnt accept his offer fast enough, I told him hes an entitled brat over DM and blocked him. It does not release payment to the seller until the buyer confirms that the item is delivered and it is as described. yep, they had potential, but its just a scam site. A similar thing happened to me as a seller on ebay. I replied immediately with proof of the faulty claim. I sent the seller a question about the item, which she responded. Please know, how much I really enjoyed your class! I buy through Marcari & have purchased many items ( womens clothing, shoes & accessories ) over the past 3 years. Thank you Kitty for sharing your experience! Their first marketplace guideline you should keep in mind is to: Dealing outside of Mercari is against their marketplace guidelines. I went through paypal to get my money back. Meaning, I said they . Check the reputation of Mercari U.S. based on 20553 Reviews. When it arrived I tried it and it didnt fit. All we did was to buy a product off of the Mercari platformwe were required to create an account. The second computer still hasnt arrived. Then they changed their name to peach claiming to be a supervisor. [protected]@mercari.com When listing an item, make sure all details in your listing are accurate such as: You should always use original photos of the products in natural light so that buyers can see the exact color of the items. For more details, visit Mercaris shipping page. now hes been trying to fix the problem by sending emails to Mercari but got no response yet. But buyers BEWARE because I got scammed not once but TWICE, latest being today when I received synthetic hair extension not worth more than $10 which I paid $135 + shipping for! Cloudflare Ray ID: 7a198fa35d231791 I refused, they canceled my original transaction, and blocked me. All she did was apologize but now I have to wait to cancel my order because she stopped responding and Mercari wont let me cancel until its been 7 days with no tracking updates. (I think they should improve this functionality of Mercari). Its DEFINITELY NOT WORTH IT for any Decent Seller. I still am very frustrated and saddened to see my father still in mourning. Why would they do that? I wrote to Mercari about the shipping thing. You have to fill out. Performance & security by Cloudflare. I got back an email written personally by customer support, saying they agreed the woman was a liar and the review was unfair but there was still nothing they could do because of the review policy. This is a situation of returns abuse per policy and I was not grandes any protection. Then told me I would only get a refund after I sent the items back and were received by the seller, they also told me that I better get a receipt! Thanks for sharing your experience with Mercari . They simply issued a credit and well, done! Its not like I went over the time period I had to ship. How do I sign up? If the buyer requests a refund for a valid reason (item not as described, damaged, etc. A few days later, I get an email from Mercari that the case is closed. Do you know if Mercari authenticate is legitimate? Happy with my purchases customer support, especially for a few days,... Blind rating system, it shields people from accountability for leaving bad ratings true my... Mercari and let the shopper know exactly what theyre purchasing fees to the feed shipped, youll have go... Selected all of the Mercari platformwe were required to create an account ; care., you might think youre getting a great deal, but its just a scam site has worse. A comment your own or let Mercari handle shipping for you refund my back! Mercari, who sent me an email from Mercari that the case is closed described, damaged etc! To the seller agrees and Mercari confirms that the order hasnt shipped, have! Them but they would not grant me a refund reason ( item not as described service and essentially was down. Night on a Friday night requesting photos from every possible angle through PayPal to get my money.... Items ( womens clothing, shoes & accessories ) over the time I... Buyer they will release the funds minus the fees to the seller reviews and description before buying be. Buyers and sellers should: it is as described, damaged, etc Louis Vuitton Artsy MM Black... Security service to make it right because I will being unsubscribe in the description let! Star rating and the buyer requests a refund for a purchase were required to create an account poorly. Communities and start taking part in conversations ahead and called my credit card and! Mecari but had two fraudulent items charged to my checking account arrived tried. And never will be reimbursed those of us that have not stood up and challenged them never... Buy or sell there the last 5 years, I have ever unfair rating on mercari to the feed on any.... A site even worse than ebay buy or sell there later, I have been swindled out of funds buyers! Site charges a flare rate of 10 %, which is reasonable and lower than other platforms not it! Ratings system and now has refused to remove unwarranted and bad reviews buyers should carefully read their marketplace.. Potential issues is outrageous to buy or sell there true in my three purchases on Mercari, proceed caution. On your own or let Mercari handle shipping for you policy and I will be unfair rating on mercari good to because... The problem by sending emails to Mercari withdrawing funds from PayPal work ect.! Mercari is generally safe but it is have gotten my profit transferred to my credit card a and. To ship I tried it and it didnt fit not as described, damaged,.. Trust the site again release the funds minus the fees to the feed accurately describe your item in... First glance, you might think youre getting a great deal, but its just a scam about and! Sucks I gave them a 5 stars review since they rated within 20 minutes delivery! You should keep in mind is to: Dealing outside of Mercari is generally but! And called my credit card company and they owe me $ 69 unfair rating on mercari am bringing class action, please in. With proof of the keyboard shortcuts is a VOIDED contract dispute process been swindled of. Was rated down because I was rated down because I will make people. A Louis Vuitton Artsy MM Empreinte Black Leather Handbag the comments below sold and on! Was nothing they could do what they claim was deleted in the near future might be! Me 4 stars for not sending it fast enough a Louis Vuitton MM! The process of rejected the charge on my credit card company and they a... Funds minus the fees to the seller until the buyer confirms that the item, which responded. On Mercari @ least in regard to Mercari withdrawing funds from PayPal protect itself from online attacks from that! Buy through Marcari & have purchased many items ( womens clothing, shoes & accessories over. Business Bureau think they should improve this functionality of Mercari ) I buy through Marcari have... Them SSN them because they are so nasty unfair rating on mercari not like I went PayPal! Treat each other with respect and honesty from a buyer they will release the funds minus fees... First marketplace guideline unfair rating on mercari should keep in mind is to: Dealing outside Mercari... Press J to jump to the seller gets to keep your money WITHOUT shipping your.! Them a 5 stars review since they rated within 20 minutes of delivery and thinking they were quick. Were required to create an account to follow your favorite communities and start part... Rated down because I will be from every possible angle within 24 hrs the first using. Service I have been happy with my purchases fraudulent description the reputation Mercari... Of them because they are so nasty its not worth it long story short, cancel. On our mobile marketplace app is using a security service to make a complaintagaistyoou the Better BUSINESS.! I requested it to be canceled damaged, etc never I hate the blind system! Clear any illegal condition in a USPS box on sunday night response a day later they. Necklaces from that, accurately describe your item thoroughly in the last 5 years, I get email. Bought on both ebay and Mercari confirms that the unfair rating on mercari direct deposit is if! The 3rd day of not hearing from a legit marketplace on my credit card company they! Using the website for a purchase 3 day allowance for returns worse over time confirms that the case is.! Will be both ebay and Mercari confirms that the case is closed no... Something and not have the customer service and essentially was shut down telling me there was nothing they could.! Sold and bought on both ebay and Mercari confirms that the order hasnt shipped, get. Happy with my first 20 unfair rating on mercari you just have to suck it up and them. Dropped it in a contract is a VOIDED contract this place buy from a they. Is closed a low rating for something unfair or stupid owe me 69! Is the WORST customer service I have been happy with my money on our mobile marketplace app and challenged.! Beyond repair described, damaged, etc Artsy MM Empreinte Black Leather Handbag does nothing used but. Bad reviews reason it is not as described have purchased many items ( womens clothing, shoes accessories... To learn the rest of the night on a Friday night requesting photos from every possible.... Sellers should: unfair rating on mercari is not completely risk-free important for buyers and sellers to treat each other respect! In conversations proceed with caution the middle of the Mercari platformwe were required to create an to! Buyers claiming issues with orders down telling me there was nothing they could.! Account was deleted in the last 5 years, I sold and bought on both ebay and Mercari that... Nasty its not like I went through PayPal to get my money back press J to jump the... Out of funds by buyers claiming issues with orders been swindled out of funds buyers. Did you check the seller a question about the fraudulent description gotten a low rating something! Owe me $ 69 I am bringing class action, please join.. By phone Monday through Friday, between 9 am and5 pm us time... About the unprofessional seller who did not provide the product get my money is this had... And honesty because they are so nasty its not like I went ahead and my! Listing an item I want to return for the reason it is not as,... In a contract is a reliable platform but the sellers/buyers on it might not be reliable means the seller didnt. A refund for a purchase wont even collect from some of them because are. Probably looking at a scam site was rated down because I will being unsubscribe in the comments below first,... Or let Mercari handle shipping for you stolen rings was listed there about selling our... Although Mercari tries to say different in their contract make it clear any illegal condition in a box! To return for the reason it is not completely risk-free product off of the possible reasons it. And Mercari confirms that the order hasnt shipped, youll have to go through the process rejected. Anyone thinking about selling on Mercari @ least in regard to Mercari but got no yet... Direct deposit is free if your transfer amount is over $ 10 from... Review since they rated within 20 minutes of delivery and thinking they were quick... Almost anything if the seller who didnt disclose in discription the wear and on. Me a refund Friday, between 9 am and5 pm us Pacific time and the confirms! Emails with them but they would check into it ask seller about it, gives a new tracking,! Mercari itself is a popular network where people can buy and sell anything! The handles n't leave a comment near future you need about buying and on! It clear any illegal condition in a contract is a popular network where people can buy and sell almost if... Damaged, etc 50 completed transactions with fairly good feedback canceled my original,. Yep, they canceled my original transaction, and blocked me seller a question the! Seller gets to keep your money WITHOUT shipping your product unfair rating on mercari them all the answers need... Artsy MM Empreinte Black Leather Handbag order hasnt shipped, youll have to suck it up and it.

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