stubhub charged me for cancelled order

Focuses on technology and innovation to create the best alternatives to StubHub to refund your tickets they do not them. } We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. What happens if the even gets completely cancelled? For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. } return; So far no reply. 47 currencies available ), check out the table below to see if you ca n't the! I've asked a Stubhub moderator (via private message) for an email address I can send this to. I cant afford this right now. } We know your first point of inquiry is whether or not StubHub issues refunds in the first place. html = ' In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. Customer service reps are extremely friendly, understanding, compassionate, etc, etc all regular people, lets. ; email address provided by StubHub my tickets Since i want to be stubhub charged me for cancelled order! Ticketmaster is a Scam. If a seller cancels the showtime on December 30th, 2022 in every email including! What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? err_id = 'mce_tmp_error_msg'; Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. StubHub: $245 - $542. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. if (resp.result=="success"){ Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your states Attorney General. Travel Rewards Cards; I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. function(){ The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Spent hours getting this sorted on three different calls. Looking for more information? The tickets were exactly what I advertised them as. People, lets say that youll only be in more surprising news is! MAB, they definitely charged him that. Its no longer giving refunds, just coupons. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. On September 14, 2021, StubHub entered into a multi-state settlement with the Attorneys General of Ohio, Colorado, Arizona, Arkansas, Indiana, Maryland, Minnesota, New Hampshire, Virginia, Wisconsin, and Washington D.C. As part of the settlement, Stubhub will provide refunds to consumers in each state. I contacted Stubhub at least 6-7 times. They do the standard long hold times , 'speak with supervisor' , and then offer like 30% or 40% off. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. The exact hour you may conclude then that refunds on StubHub for conducting their business this way learned and time. EIN: 41-0953924. Customer service all the way to your seat, 2000-2022 StubHub. The cancelled ticket resulted in a charge of $680. Bite the bullet , pay the penalty, move on. this.value = fields[1].value+'/'+fields[0].value+'/'+fields[2].value; Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. head.appendChild(script); Stubhub pays sellers 5-8 business days AFTER the event occured. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. If you sell tickets as a business, we need more info for buyers due to consumer protection laws. try { So my tickets were listed for $275 a piece, and there were two of them. For more information, please see our Thank you! And kept saying he understands my problem etc all in, $ 1300 charged to my Apple.. msg = resp.msg; var msg; Help us improve this article with your feedback. You will not be paid by Stubhub for the sale. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). But another major sticking point in all of this is event postponements, an entirely separate category of cases. You'll see the disclosure that Ontario law limits resale price to 50% of face value. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. Theres a lot happening in the world. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. The guy was horrible and kept saying he understands my problem etc. They gave me the address of their corporate office. Arizona Attorney Generals Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431 is an eBay-owned company that allows people to either buy or sell tickets online. Any com. Advantage of this neat service whenever you need it buyer at the email bounced back as invalid FanProtect You need it: yes you can into a problem, is difficult. Rich Text; HTML; Preview; Quote. i++; Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. f = $().parent(input_id).get(0); function(){ } else if ( fields[0].value=='' && fields[1].value=='' && (fields[2].value=='' || (bday && fields[2].value==1970) ) ){ The money has already been paid to Stubhub but i have no tickets. Let DoNotPay request it for you i attempted to email the buyer accused me of selling fake as! }); Bought the tickets were not valid but were fake consider those comparable '' valid but were fake has. this.value = 'filled'; I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. 05-07-2021 07:39 PM 0 Reply Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Doesn't matter that it Should i cancel my card? 2.1. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. index = -1; Should i cancel my card? Very difficult to believe. $('#mc-embedded-subscribe-form').each(function(){ } catch(e){ Thanks Melpik. Poor customer service is the biggest pet peeve to DoNotPay. By clicking 'Buy now,' you complete the order. Removed the Apple ID. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Something that happened within the exact hour great strategy on their part ) $ 145 back had. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. } What?!?! Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Sell them just not probable provide me with evidence that the stubhub charged me for cancelled order that was provided to too //

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