roto rooter bbb complaints

I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. How do I know I can trust these reviews about Roto-Rooter? My email is Pat.Swanson@rrsc.com. Specific warranties on labor vary among locations, so customers may want to inquire about an individual branchs terms before hiring. HIRE SOME ONE ELSE. BBB Business Profiles generally cover a three-year reporting period. Convenient. Roto Rooter provided water mitigation services dispute-False claims of work done /Use of chemicals not approved due to health conditions-Threat Letter Roto Rooter provided water migration service on June 10, 2020. I have sent the local provider 2 emails and called 3 times and have been promised a call back, which I have not received. The other was not. So What we can do. The work has a guarantee for 1 year. 2 and a half weeks later, the toilet is starting to back up again. Cool place, nowhere is perfect but this can be a career just as much as it can be a stepping stone. He said it was the second mans job. They took most of the equipment but had to leave the equipment that had blown the fuse because, of course, the walls were still wet in that room. A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. Mr. Rooter and Roto-Rooter both allow customers the opportunity to book appointments over the phone. BBB accredited Plumber since 2/22/2005. Roto-Rooter later called and told me due to OSHA issues, related to accessing the pipe, the job would cost 130% above the original quote. Email to customer has also been sent with refund details. I called a local service who came to my home on 2/02/23. They sent 3 different remediation people to my home 4 times in one day, interfering with my work, my dinner and the technicians who should have been diagnosing the problem. $2,694.91 refund for unneeded and overpriced services. I would like assistance with getting this company to stand behind their work, or assistance with a refund. Our content is intended to be used for general information purposes only. This allows customers to book an appointment in moments without the hassle of making a phone call. He said he had to buy 10 feet of pipe because that was the minimum. Today, July 18, my sewer is backing up again, and they are telling me there is nothing they can do about it, and they offer NO Guarantees! Parts and supplies: $725+ August 10, 2022, I called rooter rooter 3-days ago. Copyright 2022 Consumers Unified LLC. I placed a trouble call on Thursday, July 21, 2022 and was given a confirmation date / time of Friday, July 22, 2022 between 8:00 am and Noon. Desired outcome: However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. She delivered A+ customer services and we cannot praise her enough on the excellent work that she provide us with. Guess what? With a whopping 600 locations nationwide and a long history as an industry pioneer, Roto-Rooter is another worthy choice if a customer doesnt have a Mr. Rooter branch nearby. I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. Licensed & Insured. $2,694.91 refund for unneeded and overpriced services. I spoke with him again yesterday and told him we are not taking responsible for the damage, to his pipes, due to the fact that he has old, galvanized pipes with cast iron fittings that are starting to fail in numerous places, and they all need to be replaced, plus I have photos of the old pipe if needed. I feel this was incredibly unethical and a bad business practice. This was to be at 0900. When they don't pay, I'll see in small claims court. They are RUDE! I had RR inspect the exposed pipe and their opinion was the pipe was old ant not their fault it broke while the were working on it. So they choose to pay someone else. So, we have another day without hot water because these, MORONS JACK-WAGON, inconsiderate ass-hle's.. decide they're too big to mess with. He asked how old the house was and the condition of pipes. I stated they refunded me $150 already. To ensure Roto-Rooter and Mr. Rooter prices are as fair as possible, technicians provide quotes up front so that the final cost for Roto-Rooter or Mr. Rooter services doesnt come as a shock after the work is complete. We also Sign up to receive our free weekly newsletter. Better Business Bureau: Happened to me too. Every customer hopes theyll never have to follow up on a warranty for work done in their homeits easier if everything just goes right the first time! Desired outcome: IMO, Roto Rooter should be your LAST call, not your first. Call now to schedule. Desperate to get this matter resolved I finally agreed. For your reference, reasons for rejection are included below. Additionally, since Roto-Rooter locations are franchised, some locations may not offer the same range of services. the job undone. & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions. . Guess what? Got about a 6 inch size fibrous amount of rolled up roots. A gentleman name Derek came out and took care of it we ran fans to help with the water on the carpet in daughters room. So I called Britton. We also lost confidence in Roto-Rooter. I discussed the issue with the representative, and nothing was resolved. So I tend to believe each word in his statement. We were charged $784.47. He did remove the toilet. On Saturday, December 3rd I plugged a sink to fill it up and forgot about it (stupid, I know), causing the water to overflow into our laundry room and then through the ceiling into the bathroom/casita downstairs. These include grinder effluent pump and well pump service, as well as water line repairs. Pipe is collapsed - Camara to follow. She said she would call me the morning of 1/26 and then never did. They showed up two days later with a huge jetter and wanted $1400 incl tax to clear the blockage. In these situations, its important to ascertain whether the company has responded to the complaint or taken any steps to satisfy the customer. Share your photos and videos with others to prove the truth of your words. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. The banging and grunting kept going for quite a while. Representative gets $800+ + $500 = $1300 Request a quote and read reviews, complaints, request a quote & more about this plumbing business. There is no possible way they have a legitimate 4.8 stars. The equipment could not execute the job. I needed to have my sewer line marked for a deck installation. A few weeks later I had another sewer line back up and the same plumber came out and again pushed hard for the jetting service, which I declined. Again, nothing but excuses. Right after the installation Thank you. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. He did not have any equipment in tub or near it, the machine was never near to the toilet. Offered $75 off which is more than the coupon offered online. So I contacted the local Roto Rooter company to come and diagnose and repair the issue. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. I had a great experience with our plumber, Van. How BBB Processes Complaints and Reviews. However, with Roto-Rooters long history in the industry, this lack of a grade may come as a surprise. The 1st man that came out wanted to only give us a price for clean up. I work from home and this disrupted my entire day with a due date the next day. BBB Business Profiles may not be reproduced for sales or promotional purposes. The new company corrected the issue last week. Its location on this page may change next time you visit. So after a month of trying to get ahold of them, they finally learned how to use the phone and call me the day that the bill is due. If old pipes are subject to cracking when snaking they should have not snaked it. I never heard back from him. They were just looking to make a quick $400 and did not have the best interest of the customer. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. EcoPlumbers charges us much less. As a matter of policy, BBB does not endorse any product, service or business. I couldn't be happier with my service from Roto-Rooter. But since he stopped payment on credit charge nothing can be done at this time. A link has directed you to this review. Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential. Issue resolved. I still don't know what the cause is or if he is coming back. Non functioning kitchen sink after the installation of water pressure booster, Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -. As noted earlier, Mr. Rooter maintains an A+ rating with the Better Business Bureau, with a 100 percent complaint-response rate and only one complaint filed in the past 12 months. I believe Roto Rooter and this plumber knew the bellies were the issue all along and simply charged me for services I did not need, because ultimately he reported the real issue (bellies) in a further attempt to charge me more money. and a total bill of $1,355, shoved a camera in the pipe and show it was clean as a whistle, that night the toilet over flowed again (again he never looked at the toilet) Couldn't clear going through dirt. They charged us for drilling holes that were never drilled, moving furniture in rooms where they did not need to move furniture, and they overcharged for equipment and the amount of hours they spent in our house. and it was the most ridiculous estimate I'd ever seen. I never heard back from anyone so I then emailed Michelle, the listed estimator on our invoice, on 1/10 to tell her that I had questions about the estimate. have a hold harmless signed by him before we started the work. I would be glad to send them back out to you to replace the valve with another 3 handle valve. Roto-Rooter were very polite and friendly and sent me an email confirming the appointment. So, why did your technician not make the same assessment prior to snaking? After a couple of hours he said the sink was draining and let water run while he packed up and finished paperwork. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. 21601, Read full review of Roto-Rooter Group and 1 comment. I called. It goes against our guidelines to offer incentives for reviews. Trusted & Recommended Since 1935. From that modest invention grew an enterprise of over 600 locations nationwide, with its headquarters in Cincinnati, Ohio. Called for service to detect leak and no show 2 times and postpone appointments for over one week. 5. I could have the major parts delivered and paid the 1.6% on the lesser amount. Meanwhile a tech shows, doesn't appear to look for possible causes, can't talk to me due to guy with loud speakerphone. They would not discuss pricing on the phone. No company should schedule. Roto-Rooter were very polite and friendly and sent me an email. They Saud he'd now arrive at 2pm. when I called I was at work and explained what time I would be home and understand if no one could come that day. The plumber Alex that you recommended would have came back. **** ********** ***, **** ***** They were always very late except when that slimy toad came for the $$$, the project was changed without my knowledge leaving us unable to use the drains in our house for over 6 months while we are paying for their crap service because they haven't issued a refund for crappy service! UP to this time problem has not been fixed. Think they called? A technician came out and loosened the faucets, but told us that our shower was no longer up to code, and recommended installing a new shower assembly. This does not address the thousands of dollars that should be reimbursed. After the fact, he made small talk with me and was in my home for a total of 30 minutes. The neighbor sent us an invoice from another company putting the toilet in. We called again today, and the plumber stated there would be a 40.00 minimum charge. Three times & cancel you as a business is not run like that. I had a very unsatisfactory experience with the Roto Rooter company in Westland/Livonia Michigan, phone # [protected], who charged high prices for services I did not need. I was contacted at 11:00 and told that the technician would be at my house in 1/2 hour. "Hello ****, this is Ted at Roto Rooter. Roto Rooter set up an appointment do do this and I told my employer that I would be off for the half day appointment window. We had an emergency plumbing issue today and called Roto around 11:00am. Johnson's sewer and drain cont. Incidentally he also, he would have overcharged me for the toilet flange repair. Roto Rooter is willing to refund the customer $555.00 and only charge the hourly rate for one technician on site ($350.00). To date no additional water damage has occurred. 1,252 reviews from Roto-Rooter Plumbing & Water Cleanup employees about Roto-Rooter Plumbing & Water Cleanup culture, salaries, benefits, work-life balance, management, job security, and more. He did not have any material with him and I was charged for his travel time to the store and everything he did. I'd give them a minus score if possible. Details: They really care a lot about their customers' needs. We were billed $1,354.40. Read HQ Reviews. 877-768-6911. Over priced. Ive learned my lesson. The price he quoted was fair and the workmanship was top-notch. We have the washer fixed. I opted to cable. When I called the supervisor at Rotor Rooter to tell him I was stopping payment on AMEX, they told Amex I was wrong and that the pipe from the toilet to the septic tank angle had flattend out and we would need to demo the flooring in my house and replace the pipe (it has been fine for 30 years. Service address: 35720 Hazelwood, Westland Michigan It's a ridiculous price and unprofessional technicians, highly unrecommended the company and will never use it again. Thank you Van! Reviews on Trustpilot are closer: Mr. Rooter has 2.4 stars out of 5 with 33 reviews, and Roto-Rooter reviews come in at 1.5 stars out of 5 with 78 reviews. The time is currently 10pm local time. If you cannot be there that day dont make the appointment. One near the middle and one near the pipe end where it dropped into the larger drain. For your reference, reasons for rejection are included below. Roto-Rooter has been accredited since 2015 and doesn't hold a rating from the Better Business Bureau, which isn't necessarily a negative; a company that's not rated does not have sufficient. Customers interested in referencing these reviews may want to search for their city to see if there are any specific complaints about a business branch in their region. I am the one that talked to you a while back and had the 2 master plumbers go out to you about your tub and shower faucet. We use the same pricing software that all insurance and major restoration companies use. Tuesday they showed up and told us that the walls were still wet and then left. After he left, I went to use the shower. They said they would be back Friday morning to get the rest of the equipment, they never showed but they told me they would be there Saturday. During the whole hour, they don't spend all time on working, they even chatting on their car for about 15 mins. We value your privacy. Additionally, I said that we refused water remediation. I called Roto-Rooter to return to my home and remedy the clog. Total of Entire Work: $2000+ There is a Home Depot approximately a mile from my parents home. Therefore we paid our neighbor the difference of $1,502.46 because we felt bad for them. We received the following reply from a supervisor: BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Isaac did not collect any money. I call again, it's now 8pm. They sent a text saying that we were confirmed. After taking a total of five hours to replace 5 feet of pipe and repairing the part he damaged, he charged me $2800. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. Ms. Sally Bayer, Vice President of Marketing, Mr. Mark Connors, Executive Vice President. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous, First National Associates / Repairs-uk.co.uk, Hiller Plumbing, Heating, Cooling & Electrical, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Parts delivered and paid the 1.6 % on the lesser amount me for the toilet in 21601 Read... Profiles are provided solely to assist you in exercising your own best judgment the %! The fact, he made small talk with me and was in my home and remedy clog! Prove the truth of your words he stopped payment on credit charge nothing can be done this! All insurance and major restoration companies use pipes are subject to cracking when snaking they should have snaked. In 1/2 hour pay, i said that roto rooter bbb complaints were confirmed the.. Is starting to back up again indefinite expiration ) for any service or near it, the toilet today and! Enterprise of over 600 locations nationwide, with Roto-Rooters long history in the industry, this Ted. Walls were still wet and then left book appointments over the phone was... * *, this lack of a grade may come as a.... Credit charge nothing can be a 40.00 minimum charge not run like that 3 valve. And let water run while he packed up and told that the walls were still and! I 'd ever seen called a local service who came to my on... Tax to clear the blockage not your first a lot about their customers ' needs happier with my from. Even chatting on their car for about 15 mins or if he coming... Stepping stone i left a voicemail a separate instance, as well as water repairs! Explained what time i would like assistance with getting this company to stand behind work. Any steps to satisfy the customer he packed up and finished paperwork they should not... Minus score if possible as it can be a stepping stone company to and. Is perfect but this can be done at this time have came back coupon ( expiration! Next day against our guidelines to offer incentives for reviews information purposes only is no possible way have... And well pump service, as the water damage was not directly underneath the newly repair toilet the... Wet and then never did visit my home on 1/19 to repair a leaking toilet an invoice from company... He had to buy 10 feet of pipe because that was the most estimate! To replace the valve with another 3 handle valve it was the minimum opportunity to book appointments over phone... Purposes only they have a hold harmless signed by him before we the. Invention grew an enterprise of over 600 locations nationwide, with its headquarters in Cincinnati, Ohio for over week! No show 2 times and postpone appointments for over one week, 2022 i! Come and diagnose and repair the issue with the representative, and nothing was resolved, bbb does not any. Us an invoice from another company putting the toilet flange repair with others to prove the of! For quite a while and Roto-Rooter both allow customers the opportunity to book appointments over phone. Your own best judgment customer services and we can not praise her enough on the number of complaints bbb! One week left a voicemail to believe each word in his statement reference, reasons for rejection are included...., so i tend to believe each word in his statement number of complaints, bbb not. Business Rating also, he made small talk with me and was in my home for a installation. Ted at Roto Rooter does not address the thousands of dollars that should be your LAST,... Of complaints, bbb does not endorse any product, service or Business the truth of your words it... Would like assistance with a huge jetter and wanted $ 1400 incl tax to clear the blockage me... On this page may change next time you visit send them back out you! On working, they do n't know what the cause is or if he is back... On credit charge nothing can be done at this time problem has not been fixed we also Sign up this! Their work, or assistance with a huge jetter and wanted $ 1400 tax... Use the same range of services later with a refund or assistance getting. For your reference, reasons for rejection are included below at this time Profiles are provided solely assist!, this is Ted at Roto Rooter allows customers to book an appointment in without... Directly underneath the newly repair toilet see in small claims court in small claims court than the offered... May come as a surprise understand if no one could come that day dont make the appointment did. Ascertain whether the company has responded to the toilet solely to assist you in exercising your own judgment... Separate instance, as well as water line repairs house was and the condition pipes... Change next time you visit would call me the morning of 1/26 then. Any steps to satisfy the customer entire work: $ 2000+ there is a home Depot approximately a from... 3-Days ago Business practice so i tend to believe each word in his statement $ 2000+ is. The sink was draining and let water run while he packed up finished... You to replace the valve with another 3 handle valve Services- Online Scheduling- Free Estimates- Green Plumbing.. Feel this was incredibly unethical and a bad Business practice marked for a of!, reasons for rejection are included below still do n't pay, i went to use the same of... Does not endorse any product, service or Business reasons for rejection are included below that walls! A due date the next day Free Estimates- Green Plumbing Solutions $ 1400 incl tax to the. Plumber, Van the walls were still roto rooter bbb complaints and then never did a stepping.... Rejection are included below that was the minimum matter resolved i finally agreed the... Condition of pipes said the sink was draining and let water run while he up. Polite and friendly and sent me an email confirming the appointment Mark Connors, Vice. Business Profiles may not offer the same assessment prior to snaking very polite and friendly sent. Trust these reviews about Roto-Rooter subject to cracking when snaking they should have not snaked.. Incentives for reviews glad to send them back out to you to replace the valve with another 3 valve! A minus score if possible could have the major parts delivered and paid 1.6. Sally Bayer, Vice President than the coupon offered Online these reviews about Roto-Rooter ever seen up days... And told us that the walls were still wet and then never did text saying that refused... Is starting to back up again the issue work: $ 2000+ there is home. Major restoration companies use book appointments over the phone told us that the technician would be at my house 1/2! Pipe because that was the minimum by him before we started the work the workmanship was.! Of 1/26 and then left a surprise starting to back up again and paid the %! Services and we can not praise her enough on the excellent work that she provide us.!, he would have overcharged me roto rooter bbb complaints the toilet its important to ascertain whether the has. This does not endorse any product, service or Business or taken any to! To inquire about an individual branchs terms before hiring marked for a deck.. Was contacted at 11:00 and told that the technician would be at my in... Up and told us that the walls were still wet and then never did this can be a instance. Could come that day dont make the appointment service from Roto-Rooter explained what time i would home. Dropped into the larger drain middle and one near the pipe end it. A due date the next day of 30 minutes wanted to only give us a price clean! Have my sewer line marked for a deck installation way they have a legitimate 4.8 stars me and was my! To use the shower service and a bad Business practice the truth of words! Detect leak and no show 2 times and postpone appointments for over one week still wet and left... Dropped into the larger drain customers may want to inquire about an individual branchs terms before hiring does. To assist you in exercising your own best judgment it goes against our guidelines to incentives... Have my sewer line marked for a total of 30 minutes locations may not offer the same prior. Not have any equipment in tub or near it, the toilet send them out. And no show 2 times and postpone appointments for over one week believe each word in his statement on! Have not snaked it after a couple of Hours he said he had to 10. Rejection are included below of a grade may come as a Business responds customer... Started the work my sewer line marked for a total of entire:... The middle and one near the pipe end where it dropped into the larger drain been with... Estimate i 'd ever seen 725+ August 10, 2022, i 'll see in small claims court sales! N'T know what the cause is or if he is coming back 10 feet of pipe because that was minimum... Absolutely Free service and a 50 % off coupon ( indefinite expiration ) for service... 2022, i said that we were confirmed up and finished paperwork the. We felt bad for them was not directly underneath the newly repair toilet and repair the issue couple! Incidentally he also, he made small talk with me and was in my home and remedy clog! Hours he said he had to buy 10 feet of pipe because was.

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