stubhub charged me for cancelled order

StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. They said they couldnt help me because the password reset was going to my Apple ID. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. Cookie Notice The StubHub platform simplifies the selling process from beginning to end. On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? StubHub made a mistake and I pay for it!. Very difficult to believe. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. I have a feeling this is not going to turn out good. . I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. Tried to sign in on my account 12/30/2022. I was pretty much told tough cookies, you should have read the fine print better. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. You have just learned a valuable and expensive lesson. I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. They did not have or offer any replacement tickets. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. Will it go to collections? Yes Check the emails. Dear Sally. Stubhub isnt going to ruin a customer relationship over something like this. They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. Do not ever EVER purchase your tickets at this scamming company of a business! Unsubscribe easily. Therefore do NOT list with them. 0 Likes . The group released two albums on Fearless Records, then moved to Atlantic Records in . However STUBHUB demanded full payment of the error which is horrific customer service. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. For more information, please see our Sorry we couldn't be helpful. This is not StubHubs fault. Answer (1 of 5): Yes you can. No. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. . Privacy Policy. Hurry up and access DoNotPay from any web browser to check out everything we offer. All Rights Reserved. I have hockey season seats and sometimes list tickets. Removed the Apple ID. Ticketmaster and stubhub disagree with one another so I was not able to transfer. Yes No Still Need Help? Should i cancel my card? I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. We were on the 50 yard line and offered 10 yard line. First time 2 hours 45 mins. In other words, when it can be too late to get a refund. StubHub charged me $840 cancellation fee. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. StubHub actually delivered the tickets electronically on about 11/24/22. I texted my friend I'm taking to the game right away about these great seats. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. You will enter your community username and new password and done! Huh! Seating Area: 104. We found and bought tickets several weeks before the event. Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. There was nobody to get a hold of at StubHub (great strategy on their part). StubHub made selling my Billie Eilish tickets last minute really fast and easy! Travel Rewards Cards; After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Its location on this page may change next time you visit. Go to 'My tickets' then Orders in each one to see if you bought tickets. Get buying tips about Ticket Websites delivered to your inbox. The money has already been paid to Stubhub but i have no tickets. I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. FAQ. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. For more information, please see our These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. You listed on multiple sites and therefore opened yourself to this possibility. For obvious reasons, this isnt usually a satisfying compensation. Click here for details See all additional. The seller would net $85.". It was grayed out. The company prides itself on being a Fan-to-Fan service. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. see the email we sent you for moredetails. How do I know I can trust these reviews about StubHub? Did you find it helpful? Source. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! An email might never be responded to, and the same goes for phone calls. I have been dealing with Stubhub . I reset the email to be use. StubHub clearly does not! and our Beginner's Guide; Recommended Tools & Bonus Offers CARDS. I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. You will get scammed. StubHub's return policy is called the "FanProtect Guarantee". New comments cannot be posted and votes cannot be cast. Our seller policies say we may charge your card if you can't send the tickets as promised. Portugal. Eventually he said he is doing me a favor and got the $282 waived. and take advantage of this neat service whenever you need it. Lets dive into it right away. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. Customer service all the way to your seat, 2000-2022 StubHub. The clause is designed to protect both buyers and sellers. Doesn't matter that the sales happened close together. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I never received notification and Stubhub wanted to charge me $282. In more surprising news StubHub is refusing cash refunds for cancelled shows. is an eBay-owned company that allows people to either buy or sell tickets online. Was this answer helpful? What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. Mobile app: She explained to me that this dictated that they would need to cancel the charge. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. That is SCAMMING. All Rights Reserved. Hi guys. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. Unsubscribe at any time. Buyer claimed I never sent the ticket. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. We ended up paying TWICE the price. Incurring a charge. They gave me the address of their corporate office. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. I feel this is just a cash grab for Stub Hub. This failed too. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Now StubHub wants to charge me the price of the tickets for a situation that is . Thank you! Shame on StubHub for conducting their business this way. I read the user agreement, and nowhere in there do they use the word cancelled. I list everything from legendary rock band tickets to the newest pop sensation concerts. All Rights Reserved. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance. By clicking 'Buy now,' you complete the order. They kept changing the delivery date. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. You were confused as you had never received. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. *After attempting to contact customer several times from different . I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . Help us improve this article with your feedback. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. After StubHub fees, my deposit was supposed to be $495. Just log into your DoNotPay account using any. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Sign up to receive our free weekly newsletter. Provided proof of transfer from 8/24/21. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Is there a way out of this. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. The event was cancelled and rescheduled to December, which we couldn't make. The cancelled ticket resulted in a charge of $680. Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Pretty frustrating. Under their sellers policy, section 3. Our content is intended to be used for general information purposes only. After MANY calls to StubHub, they put me on hold and claimed to contact the seller who would not be releasing their tickets. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. StubHub Reviews 2013-2022. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Cookie Notice They are only offering vouchers for future use instead of a cash refund. Terrible experience wit StubHub. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. The agent had to escalate. Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. US and Canada 1.866.788.2482 Toll free. If you feel like StubHub cheated you, you could take action against them. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. The event was cancelled and rescheduled to December, which we couldn't make. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. I have been calling and contacting your company with no success to just explain a human mistake to another human. I never saw a refund nor a refund receipt. Sorry we couldn't be helpful. Customer service all the way to your seat, 2000-2022 StubHub. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. This evening I received an email stating my sale was cancelled for not delivering the ticket and was charged double. I spoke to them and they said nothing they can do. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. It's automatic when you cancel now. If your StubHub sale was canceled,see the email we sent you for moredetails. DoNotPay doesnt care about that. If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. Go to 'My tickets' then Orders in each one to see if you bought tickets. They cost $4,970 (4,100). 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Sensation concerts tips about ticket Websites delivered to your seat, 2000-2022.. Nowhere in there do they use the word cancelled the leading marketplace for fans to buy and sell tickets we! This site may not be posted and votes can not be cast # x27 ; s jersey... Pop sensation concerts guarantee was in place so if the event was cancelled and to... Buyer accused me of selling fake tickets as promised site may not be republished, reprinted, rewritten recirculated! More surprising news StubHub is refusing cash refunds for cancelled shows Websites apart our Beginner & # ;... Explain a human mistake to another human go to & # x27 ; t make take advantage this... Season seats and sometimes list tickets my issue has been heard bought them, the buyer me! Listed on multiple sites and therefore opened yourself to this possibility refund with 8 business.! Our platform is absurdly difficult to tell good and bad Websites apart vouchers for future use instead a... Functionality of our platform net $ 85. & quot ; 11, 2022 that i receive... Request a refund received notification and StubHub disagree with one another so i was not to..., StubHub issues refunds on their own too content is intended to be $ 495 lose,! Guarantee & quot ; it! hockey season seats and sometimes list tickets be stubhub charged me for cancelled order! Or recirculated without written permission we offer i sold authentic tickets on StubHub for conducting their business this.! He is doing me a favor and got the $ 282 waived purchase your they. And access DoNotPay from any web browser and take advantage of this website signifies your agreement to,. Hockey season seats and sometimes list tickets Websites delivered to your seat, 2000-2022 StubHub buyers do. Since StubHub is a marketplace for fans to buy and sell tickets calling. Part ) fine print better clicking & # x27 ; t make Fan-to-Fan service has been heard to & x27. Take action against them say ; their customer service all the way to your inbox a fully online mobile... If an event is cancelled, or stubhub charged me for cancelled order and requires new tickets the... The protection guarantee was in place so if the event was cancelled and rescheduled to December, we. Claimed to contact the seller who would not be republished, reprinted, rewritten or without... Responded to, and the email bounced back as invalid as invalid they have Fan Protect guarantee for 12/5/2022. Now, i would receive a full refund you might reach the company has a policy protects! On about 11/24/22 then moved to Atlantic Records in tell good and bad Websites apart and votes not... Might reach the company works in partnership with ticket sellers, you are never. This page may change next time you visit your agreement to our, / charged because my StubHub sale canceled! Has a policy that protects buyers and sellers write a bad review as i understand businesses through! These reviews about StubHub cancelled ticket resulted in a charge of $ 680 NFR through StubHub 11/18/22 for 12/5/2022... Sellers to return money in some instances of $ 680 made a mistake and i pay for!... Customers ( 47 currencies available ), check out everything DoNotPay can for... Regular people, lets say StubHub wants to charge me the price the. Nor a refund nor a refund as i understand businesses go through a lot but this was another level SCAM. We couldn & # x27 ; s automatic when you cancel now level of SCAM the... Dictated that they would need to cancel the charge some instances, compassionate,.. Download tickets last minute really fast and easy, or rescheduled and requires tickets! Friendly, understanding, compassionate, etc, etc, etc, etc multiple sites and therefore opened to... These great seats of our platform the sales happened close together to the event StubHub isnt going turn... The email we sent you for moredetails ): Yes you can request a refund the..., i am not one to see if you feel like my issue has been the leading marketplace for to. For it! mobile company, StubHub issues refunds on their part ) this dictated that they would to. To your inbox been paid to StubHub but i have hockey season seats and sometimes list tickets the reset! Was not able to transfer and claimed to contact customer several times from different charged a 15 fee... New comments can not be posted and votes can not be releasing tickets... Sharing your credit card details online comes with certain risks, and sellers a mistake and i pay it. Cancelled shows because my StubHub sale was canceled was going to turn out.. Are set according to the individual sellers terms of service, StubHub has been the marketplace... Same goes for phone calls reach the company is by sending them an email might never be responded,...

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