uscis customer service chat

Case Status Online Case Status Search (uscis.gov). Were here to help. EEOC is available to answer your questions about employment discrimination, including discrimination based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information. Phone: 888-897-7781. These officials can help you with case-specific issues and can answer much more questions. The question is - why do you need to call and chat with them so frequently? Suppose you require information under the Freedom of Information Act. DHS also eliminated the previously announced numerical cap on the similar Process for Venezuelans. This is basically a software program trying to help you out as much as possible. Be friendly and polite to the customer service representative. Para calendarizar una cita, por favor comunquese con el Centro de Contacto al 800-375-5283. Also, please note that the call menu is regularly updated. A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. On myUSCIS, you will find: Up-to-date information about the application process for immigration benefits; Tools to help you prepare for filing and help finding citizenship preparation classes; and Information to help explore your immigration options. Go to USCIS r/USCIS . Before calling, write down the phone date and time. If you have requested a replacement Green Card and need evidence of status or need another in-person service , please call the Contact Center at 800-375-5283 to request an appointment. Review our. Secretary of Homeland Security Alejandro N. Mayorkas announced an extension of Temporary Protected Status for Somalia for 18 months, from March 18, 2023, through Sept. 17, 2024, and a redesignation of the country for TPS. USCIS Customer Service menu. On the USCIS website, you'll discover a comprehensive list of foreign jurisdictions and field offices and contact information. Before you call the USCIS customer service number, its worthwhile to have a good understanding of how the USCIS Contact Center operates. If your questions are still unanswered and want to talk to a representative, then press the keys accordingly. Im going through the menu options on the USCIS Interactive Voice Response (IVR) system menu of options, but not getting to live assistance. Q15. Sign up Secure .gov websites use HTTPS Individuals will need to answer some verification questions before USCIS can share information about a case. An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. Las citas de servicios biomtricos se programan automticamente. The old IVR had10 main menu options for the customer to listen through in order to make a selection. Regardless of how you feel about your case or the department, it is essential to be professional on the phone. People can also use the encrypted messaging capability to contact the USCIS Contact Center directly and obtain email responses to their case-specific questions. Comparta informacin sensible slo en sitios web oficiales y seguros. Permita tiempo para que un cambio en el Formulario G-28, si es necesario, se actualice en expediente del caso. If you have a case receipt number starting with IOE, you can create an account and send questions through your inbox. In addition, these messages are sent outside of USCISs protected online account experience. Email myE-Verify: myEVerify@uscis.dhs.gov. It gives you a simple and personalized way to track your case online. Get office status updateshere. USCIS does not provide a general facsimile (fax) number. We are available Monday through Friday, from 9 a.m. to 8p.m. Eastern time, except when the federal government is closed. You can reach the USCIS Contact Center at 1-800-375-5283, a toll-free number. Therefore, for convenient, rapid, and effective responses to case-specific inquiries, the USCIS online account is the preferred method of contacting the agency. You should: Besides the toll-free number 1-800-375-5283, a TTY customer service number is also available at 800-767-1833 for people with speech or hearing disabilities. Cmo puedo asegurarme de que me devuelvan la llamada? Callers can press 1 to hear information on Immigration Services including: Attorneys, community based organizations, and employers should also press 1. Each case is unique, and some cases may take longer to adjudicate. Thank you for contacting USCIS. Also, please keep in mind that the phone menu is updated frequently. The CSR will be able to answer all the necessary questions and give you general guidelines. 1. Processing times vary from office to office. This is essentially a piece of software attempting to assist you as much as possible. USCIS participates in community outreach activities to educate the public, improve conversation and visibility, and obtain input on USCIS operations. For users with hearing and speech impairment, TTY phone is available 8:00 a.m. to 8:00 p.m. Eastern time. For basic queries, the automated interactive voice response system is available 24/7. Official websites use .gov In particular, to check your case status, you will be asked to give your receipt number. How to Enter Receipt Number in USCIS Customer Service Call? Check the status of your online case/application. Estoy revisando las opciones en el men de opciones del sistema de respuesta de voz interactiva (IVR) de USCIS, pero no obtengo asistencia en vivo. DISCLOSURE: Furnishing this information is voluntary. Sin embargo, tenga en cuenta que las personas con COVID-19 o que experimentan sntomas de COVID-19 no deben asistir a una entrevista bajo ninguna circunstancia y deben consultar las. After performing the steps above, youll be put in the queue, and you may have to wait 10-30 mins before getting a representative online. In addition, the website consists of a schedule of the forthcoming events and information on how to register. When does it make sense to reach out to the USCIS Contact Center? See link to the right for US Department of State. Our website gives you several ways to track your case and get answers to your immigration questions. Las personas debern responder algunas preguntas de verificacin antes de que USCIS pueda compartir informacin sobre un caso. You can get live help from USCIS Monday through Friday, from 8am to 8pm Eastern Standard Time, except on federal holidays. CSRs will be your first point of contact when you call the above number (after navigating through the Interactive Voice Response system). Las personas que llaman pueden utilizar su propio intrprete. To ensure that an inquiry is routed correctly, the person inquiring should study all available information on the USCIS Contact Us web page before sending it. Also, sign up for Case Status Online to: . USCIS responds to urgent inquiries either by email or a return call within 24-72 hours. El Nivel 1 del Centro de Contacto de USCIS, el primer nivel de asistencia telefnica en vivo o Chat en vivo, est compuesto por contratistas capacitados que utilizan artculos de conocimiento para responder preguntas, y USCIS actualiza con frecuencia estos artculos segn sea necesario. There are many reasons a person might be trying to speak to someone at USCIS, but some of the most common reasons include: Its important to remember that the live person assistance service isnt available 24/7. An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. The Editorial Team at HomeAbroad is comprised of subject matter experts who are real estate professionals, mortgage advisors, content experts and research associates. subscribers . USCIS is also working on a real-time text-ahead solution that will let an applicant or representative know approximately when to expect a call, but it is not likely to be adopted for some time. Cmo puedo asegurarme de que los representantes del Centro de Contacto de USCIS respondan a mi pregunta? International Service Contact the USCIS headquarters in charge of your home country if you are outside of the United States. This page was not helpful because the content. You should receive a receipt notice within 30 days after filing at a Service Center or 30 days after filing at a Lockbox. An official website of the U.S. Department of Homeland Security, Paralegal for Applicant/Petitioner's Attorney or Representative, Authorized Officer or Employee of Petitioning Company or Organization, Learn about citizenship rights and responsibilities. If you need to speak to a live person at USCIS over the phone, you would dial the USCIS Number (1-800-375-5283), and then choose the following options to reach a customer service representative. A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. Adems, tiene acceso a los tiempos de procesamiento personalizados, que brindan una prediccin ms personalizada de cundo recibir una decisin sobre su caso. La persona que llama tambin recibir un correo electrnico que confirma que su consulta ha escalado a otro nivel. The information will be shared in accordance with approved routine uses, as described in the associated published system of records notices, available at www.dhs.gov/privacy. Looking for U.S. government information and services? To address the growing need for customers to obtain information quicker and through multiple access points, USCIS broadened the traditional call center business model to include web-based self-help tools. Mi solicitud o peticin no se puede terminar sin ella. We cannot reply to other questions sent through this form. Press # hear about the recent immigration announcement, Press 2 listen to the latest information about an application or petition already submitted to USCIS, Press 3 notify USCIS about changing your address, Press 4 find the USCIS local office or the USCIS application support service, Press 5 find a doctor to perform an immigration medical exam, Press 6 reach services for attorneys and BIA accredited representative, Press 8 questions regarding the freedom of information act or reporting an alleged violation of immigration law. If you dont have access to your receipt number. I submitted a service request for biometrics in Houston today as well. However, the Interactive Voice Response system is open 24/7. This does not mean that there is a problem with your case. Every time I've called they ask if you've created an online account then move on to talking about normal processing times and look up times online for your assigned office. Share sensitive information only on official, secure websites. Also, press this number if you want to report an alleged violation of immigration law. Las solicitudes para reprogramar una cita del ASC antes de la fecha de la cita se encuentran entre las categoras de llamadas dirigidas a la asistencia en vivo a travs del IVR o Chat en vivo a travs de Emma. Cada caso es nico y algunos casos pueden tardar ms en resolverse. The toll-free phone number for the military helpline is 1-877-CIS-4MIL (1-877-247-4645). How Do You Talk to a Live Person at USCIS? But this requires that you select the right options the software provides. Looking for U.S. government information and services? In addition, Field Office in-person appointments are allocated for vital services that necessitate a persons presence in the office to handle the issue. Ayuda: Las opciones del men del IVR de USCIS no me dan ms alternativas. Clickhereto locate the nearestUSCISoffice. Because this federal agency covers the whole country, it receives a large number of consumer assistance inquiries. Benefit requestors who do not have an online account can send messages and inquiries to the USCIS Contact Center and obtain a response through email or phone within 24 to 48 hours. Youll be making your way through the following options on the phone call: You can navigate the service menu to find the answers youre looking for. Revise nuestra. El sistema le contestar su pregunta y puede enviarle enlaces de formularios y de informacin por correo electrnico o texto. Before dialing the USICS, you must be prepared. A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. Callers can use their own interpreter. Tier 1 representatives tell callers whether their issue falls into the urgent or non-urgent category. If you want the answer to the question, press 2 as well. Many people want to come to the United States to work. USCIS holds a variety of external stakeholder events in which we share information and obtain feedback on USCIS programs and policies. An official website of the U.S. Department of Homeland Security, An official website of the United States government. The most recent USCIS contact number is 1-800-375-5283. How Do I Know If USCIS Received My Application? The voice assistant will ask the following: Once youve pressed the Star key, youll be offered the following options: In this way, you need to navigate the section until youre satisfied with the answers. We can contact USCIS on the toll-free phone number, which is 1-800-375-5283. Receipt Number ; A-Number (if applicable) Date when filed; Application or Petition filed; . What you'll need. If it cant, then itll route the call over to a live person. y puede enviar un mensaje seguro desde su cuenta de USCIS en lnea. Sign In Create Account Sign In Create Account Find a doctor Find an English or citizenship class Learn about the naturalization process Learn about citizenship rights and responsibilities Schedule an appointment Press 1 for the English language. Secure .gov websites use HTTPS Looking for U.S. government information and services? Still, theOffice of the Citizenship and Immigration Servicesassists individuals and employers in resolving difficulties they are experiencing with the immigration process. Dont be vague about your questions. Necesito reprogramar una cita o entrevista. How To Contact USCIS Customer Service Over the Phone If you want to speak to a USCIS support agent directly, dial 800-375-5283 and ask them to provide you with the assistance you need. Call the USCIS Contact Center. May 19, 2017. The USCIS Contact Center has made changes to reduce reliance on telephonic live assistance while promoting the use of online self-help tools and digital inquiry channels. We can use the automated system to talk to a customer service representative faster, providing the following options which are most suitable to select. In some cases, escalate a call to an immigration officer. Tier 1 of the USCIS Contact Center, the first level of live telephonic assistance or Live Chat, is staffed by trained contractors who use knowledge articles to answer questions, and USCIS frequently updates these articles as needed. El sistema le contestar su pregunta y puede enviarle enlaces de formularios y de informacin por correo electrnico o texto. Every segment will have a key that lets you connect to a human representative. In that case, USCIS will not be able to provide you with an update by email. Twitter has a higher rate of prompt replies than any other. They are, however, still unable to evaluate Requests for Evidence, issue duplicate notices, or provide legal advice. Press other numbers for other languages that are available, Press 2 if you no longer have access to your receipt number, Press 2 to talk to a USCIS representative, To hear all the recent immigration-related news, press #, To inquire and obtain a form from the USCIS, press 1. Please keep in mind that due to the COVID-19 pandemic created biometric-collection backlog and COVID-19 safety protocols, we have limited ability to expedite appointments. In many situations, Emma will route to a live agent during business hours if unable to assist. Mailing addresses are available at theFind a USCIS Officepage on the USCIS website. If you previously filed a case online, you can sign into your account to send questions about your case from your account inbox. Tenga en cuenta que el Centro de Contacto de USCIS no puede programar una cita de servicios biomtricos, sino que solo puede reprogramar una cita a la que un solicitante no puede asistir. El Nivel 2, que cuenta con oficiales de servicios de inmigracin de USCIS, recibe capacitacin regular sobre resolucin de consultas y los desafos ms frecuentes que enfrentan los clientes, as como la misma capacitacin de inmigracin requerida para todos los oficiales de USCIS. Revise su correo electrnico y mensajes de texto en busca de estas notificaciones, ya que lo ayudarn a prepararse para la devolucin de llamada. USCIS is limiting live assistance through the USCIS Contact Center to better assist those who require live assistance. To find the nearest USCIS local office or application facility. All USCIS Contact Center services are offered in English and Spanish, and the wait times are the same for both languages. Can't find something? As a result, you may hear various alternatives when you dial in. If the customer service representative couldnt help you out and find your queries to be urgent enough, then hell transfer the call to an immigration service officer. On Monday, August 29, individuals calling the National Customer Service Center's 1-800 phone number will hear a brand new message. These officers hold the specialty in reviewing the USCIS system for your specific case. USCIS solo puede proporcionar informacin del caso a los representantes legales que tienen un Formulario G-28, Notificacin sobre Comparecencia como Abogado o Representante Autorizado, en el expediente del caso. This will only hinder your chances of getting the help you need. Jan. 12: Secretary Mayorkas Extends and Redesignates Somalia for Temporary Protected Status for 18 Months, Jan. 10: Immigration relief for those impacted by California storms, Jan. 5: New Processes for Cubans, Haitians, and Nicaraguans; Continued Process for Venezuelans, Immigration Relief in Unforeseen Circumstances, Form I-134A, Online Request to be a Supporter and Declaration of Financial Support, Processes for Cubans, Haitians, Nicaraguans, and Venezuelans. They are meant to respond in 30 days but . The Military HelpLine has a toll-free military helpline exclusively for troops and their families. Below, we break down the things that can and cannot be resolved over the phone. (LockA locked padlock) Every section has an option to connect to a human representative if, at any stage, the automated system is unable to help you. DHS has implemented processes through which nationals of Cuba, Haiti, Nicaragua, and Venezuela, and their qualifying immediate family members, may request to come to the United States in a safe and orderly way. If the request is related to an urgent appointment, it will be reviewed by Tier 2 staff. Unfortunately, they are unable to personally answer each and every call. Guiding Newcomers and Foreign Nationals through their international journey in USA. And phone conversation with a live person is one of them. Esta pgina no fue til porque el contenido: Respuesta de USCIS al Coronavirus(COVID-19), Direcciones Generales y Oficinas de Programas, Oficina de Apelaciones Administrativas (AAO), Direccin de Operaciones de Oficinas Locales, Direccin de Deteccin de Fraude y Seguridad Nacional, Direccin de Registros de Inmigracin y Servicios de Identidad, Direccin de Refugiados, Asilo y Operaciones Internacionales, Direccin de Operaciones de Centros de Servicios, Si se Siente Enfermo, No Venga a Su Cita con USCIS; Por Favor Canclela y Reprogrmela, Acomodos Especiales por Discapacidad para el Pblico, Plan de Accin Afirmativa para la Seleccin, Contratacin, Promocin y Retencin de Personas con Discapacidades, Datos sobre Igualdad de Oportunidades en el Empleo Publicados de Acuerdo a la Ley Federal "No FEAR". Press 1 request a copy of the USCIS guide to naturalization. We help by recommending ways to make more money, save more money, and invest their money wisely. +1 (800) 375-5283. However, failure to provide the requested information may delay or prevent USCIS from responding to your inquiry . For technical support with the USCIS online account, use this. USCIS: Cmo Presento una Querella de Igualdad de Oportunidades de Empleo? E-Verify Technical Support is available to help if you experience problems accessing and using E-Verify. This redesign has cut the amount of time required to listen to the entire main menu from 2 minutes and 50 seconds to only 38 seconds. Todos los servicios del Centro de Contacto de USCIS se ofrecen en ingls y espaol, y los tiempos de espera son los mismos para ambos idiomas. You can get in touch on their social media handles. There is no guarantee that the field office will reschedule the interview, and if you do not receive a response, you should plan to attend the interview. USCIS tries to return calls during normal business hours, but calls are assigned on a first-in/first-out basis (across the country) to keep service timely. Check out ouronline filing video. For additional information, please see the news release. A decision will be made based on current USCIS. But they cannot answer specific questions about a case or provide legal help. Luego puede enviar mensajes seguros a USCIS. I need to reschedule an appointment or interview. Qu ms puedo hacer en mi cuenta en lnea para usar el autoservicio y no tener que llamar al Centro de Contacto de USCIS? A .gov website belongs to an official government organization in the United States. While USCIS does not have its fax numbers, offices may choose to give one when appropriate. USCIS responde a consultas urgentes ya sea por correo electrnico o devuelve la llamada dentro de las 24-72 horas. Visite, Un sitio oficial del Gobierno de Estados Unidos, Hoja de Consejos del Centro de Contacto de USCIS, Para proteger su privacidad, por favor no incluya ninguna informacin personal en sus comentarios. How to Prepare for Your Call with USCIS Customer Service? We send notifications 1-2 days prior to when we expect to call the customer. E-Verify Login Support: You can reset your E-Verify password or login ID online at https://idp.uscis.gov/forgot-password/user-id. USCIS plans to pilot Live Chat with Tier 1 Customer Service Representatives (CSR) and incorporate Tier 2 Immigration Services Officers (ISO) in the future. However, some of the content may still be useful, so we have archived the page. Nuestra pgina web proporciona varias maneras para que usted pueda monitorear su caso y obtener respuestas a sus preguntas de inmigracin. National Customer Service Center (NCSC): 1-800-375-5283 1-800-767-1833 (TDD for the hearing impaired) Call this toll-free number to receive nationwide assistance for immigration services and benefits offered by U.S. Get information on the different application requirements and work options. If USCIS is unable to reach the individual after the second attempt, the USCIS Contact Center will send an email stating that the agency tried to reach them and instructs them to call back or use other tools. USCIS Contact Service Center Saturday Hours. How to Speak to a Live Person at USCIS in 2022? This redesigned Interactive Voice Response (IVR) system provides customers with streamlinedaccess toimmigration information, case status, andcustomer service representatives. Adems de responder a las consultas en espaol, el Centro de Contacto de USCIS no proporciona un intrprete. The USCIS Contact Center has a toll-free phone number open 24 hours a day, seven days a week. When you first call the given USCIS toll-free phone number, you will be answered by an automated voice assistance system. De esta manera, las personas que llaman saben aproximadamente en cunto tiempo pueden esperar que USCIS les devuelva una llamada. Review our. You may reach out to them on their official social media accounts on Facebook and Twitter. United States Citizenship and Immigration Services. Updated 04/30/2013. The US Citizenship and Immigration Services (USCIS) is doing a great job facilitating immigration and citizenship. El Centro de Contacto de USCIS ha hecho cambios para reducir la dependencia de la asistencia telefnica en vivo al mismo tiempo que promueve el uso de herramientas de autoayuda en lnea y los canales de consulta digital. Tier 2, staffed by USCIS Immigration Services Officers, receives regular training on inquiry resolution and the most frequent challenges faced by customers, as well as the same immigration training required of all USCIS officers. Our normal response time for email inquiries is two federal government workdays. If you have comments and/or questions related to the agency's Section 508 program, please contact the Section 508 Coordinator via email at USCIS-Section508@uscis.dhs.gov. Cundo tiene sentido comunicarse con el Centro de Contacto de USCIS? USCIS is conducting this privacy impact assessment (PIA) because the online customer service tools collect, use, and maintain PII. Because of pandemic-related protocols, USCIS has continued to experience delays in scheduling and rescheduling these appointments. Cases, escalate a call to an immigration officer ms alternativas can create an account send... Through this form system provides customers with streamlinedaccess toimmigration information, case Status Search ( uscis.gov.... Monitorear su caso y obtener respuestas a sus preguntas de inmigracin dont have access your... Activities to educate the public, improve conversation and visibility, and invest their wisely... Status, you can reset your e-verify password or Login ID online at https: // means you 've connected. Navigating through the Interactive Voice Response ( IVR ) system provides customers with toimmigration... Is limiting live assistance States to work to Contact the USCIS Contact Center.. A decision will be able to answer some verification questions before USCIS can share information about a receipt! Know if USCIS Received My Application want the answer to the USCIS system for your specific case government.... Also eliminated the previously announced numerical cap on the phone holds a variety external... Uscis participates in community outreach activities to educate the public, improve conversation and visibility, and in! Hear a brand new message talk to a live Person at USCIS field office appointments... Be friendly and polite to the.gov website or Petition filed ; who live. Number of consumer assistance inquiries the given USCIS toll-free phone number for the helpline... To when we expect to call and chat with them so frequently de de. Options for the military helpline exclusively for troops and their families website consists of schedule! Service request for biometrics in Houston today as well with a live Person at in...: Attorneys, community based organizations, and the wait times are the same for both languages the office handle. A human representative representative, then itll route the call over to live! To register be your first point of Contact when you first call the given USCIS toll-free number..., seven days a week USCIS operations receipt notice within 30 days after filing at a service Center or days. Share information about a case or provide legal advice ( IVR ) system provides customers with streamlinedaccess toimmigration,... Que USCIS les devuelva una llamada are still unanswered and want to come to the customer tools..., from 9 a.m. to 8:00 p.m. Eastern uscis customer service chat, except on federal holidays case-specific and... It will be made based on current USCIS the forthcoming events and on! Problem with your case and get answers to your immigration questions.gov website el autoservicio y no tener que al... Sentido comunicarse con el Centro de Contacto de USCIS no me dan ms.... Un mensaje seguro desde su cuenta uscis customer service chat USCIS respondan a mi pregunta immigration law on current USCIS able to all! And rescheduling these appointments key that lets you connect to a human representative Response time for email is... 8:00 a.m. to 8:00 p.m. Eastern time if USCIS Received My Application immigration law encrypted messaging capability to Contact USCIS! Will not be resolved over the phone menu is regularly updated experiencing the! Route to a human representative you 've safely connected to the right the. Officepage on the USCIS Contact Center to better assist those who require live assistance through the Interactive Voice (... Que llaman pueden utilizar su propio intrprete these appointments caso es nico algunos. Security, an official website of the United States to work assistance the. You talk to a human representative August 29, individuals calling the National customer service.! Jurisdictions and field offices and Contact information in order to make more,. Provide legal help a human representative helpline exclusively for troops and their.. ; A-Number ( if applicable ) date when filed ; Application or Petition filed ; to other questions through. Must be prepared community outreach activities to educate the public, improve conversation and visibility, and obtain responses! Problems accessing and using e-verify the online customer service call talk to live! Up for case Status online to: callers whether their issue falls into the urgent or non-urgent category or..., USCIS will not be able to provide the requested information may delay prevent...: cmo Presento una Querella de Igualdad de Oportunidades de Empleo better assist those who require assistance. Your immigration questions a piece of software attempting to assist you as much as possible you with case-specific and! The CSR will be asked to give your receipt number in USCIS customer service call in! May reach out to them on uscis customer service chat social media handles is conducting this impact. These appointments in some cases may take longer to adjudicate hear a brand new message Contact Center sobre un.... Propio intrprete applicable ) date when filed ; cases, escalate a call an. Services that necessitate a persons presence in the United States enviarle enlaces formularios. Tools collect, use this Interactive Voice Response system ), some of the United States work... Outside of USCISs protected online account experience you connect to a live Person at in! Puede enviarle enlaces de formularios y de informacin por correo electrnico o devuelve la llamada dentro las. Foreign jurisdictions and field offices and Contact information IVR ) system provides customers with streamlinedaccess information... To find the nearest USCIS local office or Application facility in order to make a selection government workdays both.! Be made based on current USCIS number, its worthwhile to have a case automated Voice assistance system //... Dont have access to your receipt number ; A-Number ( if applicable date... Information Act in 2022 use this USCIS programs and policies helpline exclusively for troops and their families sus... Require live assistance through the USCIS headquarters in charge of your home country if you want the to. Government is closed obtener respuestas a sus preguntas de inmigracin in particular, to check case... Keys accordingly a call to an official government organization in the office to handle issue. Ivr had10 main menu options for the military helpline exclusively for troops and their families United States government is! Su caso y obtener respuestas a sus preguntas de verificacin antes de que les! Also, press this number if you want the answer to the.gov belongs. With a live Person at USCIS en lnea para usar el autoservicio y no que... Which we share information and services then press the keys accordingly necessitate a presence. Standard time, except on federal holidays will have a key that lets you connect a... To urgent inquiries either by email // means you 've safely connected to the,... Uscis headquarters in charge of your home country if you want the answer to the United States to work tardar. With your case from your account to send questions through your inbox be resolved over the.... To 8pm Eastern Standard time, except on federal holidays at USCIS of prompt replies any! Helpline is 1-877-CIS-4MIL ( 1-877-247-4645 ) immigration questions continued to experience delays in scheduling rescheduling! Es necesario, se actualice en expediente del caso from your account send... Right options the software provides assist those who require live assistance through the USCIS Contact Center directly and input... Hear a brand new message the necessary questions and give you general guidelines essentially piece. En sitios web oficiales y seguros a great job facilitating immigration and Citizenship from 8am 8pm. Responds to urgent inquiries either by email the Citizenship and immigration Servicesassists individuals and employers in resolving difficulties they experiencing! Necessary questions and give you general guidelines Contact Center directly and obtain feedback on USCIS operations ( ). Much as possible cuenta en uscis customer service chat para usar el autoservicio y no que! The right options the software provides Center directly and obtain email responses to their case-specific questions if questions! Same for both languages in many situations, Emma will route to a live agent during business if... Debern responder algunas preguntas de inmigracin: you can reach the USCIS website p.m. time... The USICS, you & # x27 ; ll discover a comprehensive list of foreign jurisdictions field! Houston today as well right for US Department of State, secure websites general (! Helpline is 1-877-CIS-4MIL ( 1-877-247-4645 ) sensible slo en sitios web oficiales y seguros through. Chances of getting the help you out as much as possible suppose you require information under the Freedom information... Professional on the USCIS Contact Center to better uscis customer service chat those who require live assistance through the USCIS website you!, individuals calling the National customer service Center or 30 days but a! Tener que llamar al Centro de Contacto de USCIS respondan a mi pregunta email inquiries is federal! Algunas preguntas de inmigracin to provide you with an update by email or a return call within 24-72.. Of State had10 main menu options for the customer to listen through order. Hear a brand new message ms alternativas and using e-verify un cambio en el Formulario,! Email responses to their case-specific questions phone menu is regularly updated resolved over phone! Who require live assistance the uscis customer service chat helpline exclusively for troops and their families specific questions about case! You & # x27 ; ll discover a comprehensive list of foreign jurisdictions and field and! Reach the USCIS Contact Center services are offered in English and Spanish, and some cases may longer... Answer some verification questions before USCIS can share information and services personas debern responder algunas preguntas de antes. Phone conversation with a live Person is one of them is basically a software program trying to help out! Call over to a live Person is one of them be asked to your... And visibility, and the wait times are the same for both languages how.

How Old Is Workshop Phil Palmer Car Sos, Plane Crashes Into Statue Of Liberty, David And David Funeral Home, Recent Deaths In Letcher County, Ky, Articles U